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Usernames Reverting, Posts Not Showing Up, etc.

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Important Usernames Reverting, Posts Not Showing Up, etc.

Post by Zeedief on January 8th 2016, 11:06 pm

Technical Details


Forum version : #Invision
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : Yourself
When the problem appeared : Today at 5 pm EST
Forum link : http://thenforumsite.forumotion.com

Description of problem

Hi, I was on my forum earlier with no issues, but after checking it just now, some issues seem to be occurring. For example, we had a lot of users with winter themed usernames that then switched back to their original names. Their winter names are now back for some reason. It says for a lot of users that they haven't been on since like December when they most certainly have. A lot of posts seem to not be there, I don't think they're actually missing though. Not sure what's going on.

Zeedief
Forumember

Male Posts : 40
Reputation : 2
Language : English
Location : Some place

http://thenforumsite.forumotion.com

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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by SLGray on January 9th 2016, 2:32 am

Try this:

AP > General > Forum > Configuration
Scroll to the bottom of the page and resyn your forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by brandon_g on January 9th 2016, 5:42 am

Hello,

Just out of curiosity, did you perform a forum restore via the founder utilities? The only reaon I ask is because what you describe above, does sound like something that happens after a forum restore. bwi

-Brandon


Remember to mark your topic when a solution is found.

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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by Zeedief on January 9th 2016, 6:13 am

@brandon_g wrote:Hello,

Just out of curiosity, did you perform a forum restore via the founder utilities? The only reaon I ask is because what you describe above, does sound like something that happens after a forum restore. bwi

-Brandon
I definitely didn't unless it was something I pressed by accident. (but I don't think it would be)

Just to make sure everything is safe, if I resync the forum nothing will be lost, correct? I'm just really protective and want to make sure everything is kept.

Zeedief
Forumember

Male Posts : 40
Reputation : 2
Language : English
Location : Some place

http://thenforumsite.forumotion.com

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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by SLGray on January 9th 2016, 6:24 am

It just tries to remove any glitches on your forum.


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Never post your email in public.


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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by Zeedief on January 9th 2016, 6:43 am

I tried it and nothing seems to have been fixed. :/

Zeedief
Forumember

Male Posts : 40
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Language : English
Location : Some place

http://thenforumsite.forumotion.com

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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by SLGray on January 9th 2016, 6:45 am

Are the missing topics topics that had many posts?


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Never post your email in public.


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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by Zeedief on January 9th 2016, 6:48 am

@SLGray wrote:Are the missing topics topics that had many posts?
Most of them were. But they're not completely missing, if I click on the board they'll show up, but for example one of the boards says the most recent post in said board was in October, when it was actually a couple of days ago, and shows a post from October instead. So I'm still sort of able to access the threads and posts but they're not showing up as they should.

Zeedief
Forumember

Male Posts : 40
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Language : English
Location : Some place

http://thenforumsite.forumotion.com

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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by SLGray on January 9th 2016, 6:54 am

Try this: clear your browser's history and cache.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by Zeedief on January 9th 2016, 7:02 am

Oh I forgot to mention that I accidentally put personal issue, it's for all members, I'm sorry. I'll try it but obviously don't think it'll help considering it's just my browser.

Zeedief
Forumember

Male Posts : 40
Reputation : 2
Language : English
Location : Some place

http://thenforumsite.forumotion.com

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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by APE on January 9th 2016, 10:14 pm

Sounds to me that your forum is in a time laps with our database.

As you know it is the weekend and our head office is closed at weekends so there is only tech staff on call to server side when the system is down.

We can report this to our head office but it maybe no later then monday French time for us to get any reply to this problem.

I will just ask you to do one thing before i make the report,

Can you please follow this step and see if you still have the same problem.

Make a test account and try and see if the posts are the same when you look at them.
if they do then i will file a system report please also post a screen shot of the problem step by step of what you see.

This will help us see what you see when we file the report to the head office

Thank you

APE




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Important Re: Usernames Reverting, Posts Not Showing Up, etc.

Post by Leviosa on January 15th 2016, 11:34 am

Hello dear,

We had a synchronization issue. Unfortunately, we can't roll back but we have worked to make sure this type of error does not happen again.
We apologize for the trouble :rose:

Thanks for your understanding

Best regards

Buttercup


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