The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

password reseting problem

View previous topic View next topic Go down

In progress password reseting problem

Post by Freeroll on January 17th 2016, 2:43 pm

It used to be a security settings: The security 'Disallow admin to send new password' is active in Admin Panel > General Admin > Security

However, I forgot my password!I would like to request a new password to adjust and update your settings!?

Freeroll
New Member

Posts : 8
Reputation : 1
Language : English

http://freerolls.forumotion.com

Back to top Go down

In progress Re: password reseting problem

Post by brandon_g on January 17th 2016, 3:06 pm

Hello,


Please follow the steps outlined in case 4 of this tutorial: http://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password .
Hope this helps,

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5344
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: password reseting problem

Post by Freeroll on January 17th 2016, 3:12 pm

The problem is that the password required to log in I do not know!So now I can not do anything!Can you send an email with a temporary password?

Freeroll
New Member

Posts : 8
Reputation : 1
Language : English

http://freerolls.forumotion.com

Back to top Go down

In progress Re: password reseting problem

Post by brandon_g on January 17th 2016, 3:14 pm

As I said, follow the steps outlined in case 4 of the tutorial I sent you.


-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5344
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: password reseting problem

Post by Freeroll on January 17th 2016, 3:16 pm

Not Staff who could do that! Sad How to solve that put me on a temporary password?

Freeroll
New Member

Posts : 8
Reputation : 1
Language : English

http://freerolls.forumotion.com

Back to top Go down

In progress Re: password reseting problem

Post by brandon_g on January 17th 2016, 3:22 pm

You need to send the pm to a manager so they can help you reset your password. It says it in the tutorial Wink.

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5344
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: password reseting problem

Post by Freeroll on January 17th 2016, 3:26 pm

Private letter I sent you!

Freeroll
New Member

Posts : 8
Reputation : 1
Language : English

http://freerolls.forumotion.com

Back to top Go down

In progress Re: password reseting problem

Post by brandon_g on January 17th 2016, 3:38 pm

I replied, but you need to send the requested information outlined in case 4 of that tutorial, once you have done so and that manager comes on and reads it, they will assist you in resetting your password.

Note: You should send the information to only 1 manager, otherwise you could end up having your password reset multiple times.

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5344
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: password reseting problem

Post by Freeroll on January 17th 2016, 3:40 pm

Which manager to write? What is the name?

Freeroll
New Member

Posts : 8
Reputation : 1
Language : English

http://freerolls.forumotion.com

Back to top Go down

In progress Re: password reseting problem

Post by APE on January 17th 2016, 3:49 pm

Send your Email address and your forum address to me >> I will then send it on to the right staff member for you.

They will then Email you or PM you when they get online




APE
Manager
Manager

Male Posts : 8609
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

In progress Re: password reseting problem

Post by brandon_g on January 17th 2016, 3:52 pm

The staff members who can handle password reset are listed at the bottom of the tutorial. You can see them in the screenshot below: .

Send a pm with the requested information to one of the staff listed there. I would't send it to Buttercup right now only because it is the weekend and the main office is closed, so you would end up waiting until tommorow for you to get a response and your password reset. Remmeber, also that you should only send your pm to only 1 of the staff members listed there, or else your password may end up being reset multiple times.

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5344
Reputation : 488
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: password reseting problem

Post by Freeroll on January 17th 2016, 3:54 pm

All right! I have sent private messages! Thanks for the help!

Freeroll
New Member

Posts : 8
Reputation : 1
Language : English

http://freerolls.forumotion.com

Back to top Go down

In progress Re: password reseting problem

Post by APE on January 17th 2016, 4:03 pm

Thank you i have got your PM and i have sent it on to the right staff member they will get back to you when there online

I have sent this on to SLGray Hell will get back to you as soon as he can so no need to PM or Email him as i have done this for you,




APE
Manager
Manager

Male Posts : 8609
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

In progress Re: password reseting problem

Post by SLGray on January 17th 2016, 8:37 pm

I received your PM and replied to it.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36639
Reputation : 2441
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum