The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

I no longer manage to access my admin account

View previous topic View next topic Go down

Solved I no longer manage to access my admin account

Post by ronjambo on January 19th 2016, 12:05 am

Someone has hacked into my form Administration and locked us out.

My forum is at highmercenaries.pro-forum.co.uk or at forum.highmercenaries.com

Someone has hacked into the admin panel and changed my password. They also disabled password reset for administrators so I cannot log in to the forum.

It seems they have also changed the password of the other administrators, so I cannot get someone to log into the panel and fix this issue.

This is the second forum I have made on formotion, the same thing happened to my first forum, many years ago. I am very surprised that this has not been fixed. Not sure how they got in, (brute-force or other method), but it should not be so easy for someone to do.

Please could an administrator help me with this issue.

ronjambo
New Member

Posts : 20
Reputation : 1
Language : english

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by APE on January 19th 2016, 1:19 am

Have you logged in to your Forum Utilities and tried to backup your forum ?
Forum Utilities




APE
Manager
Manager

Male Posts : 8615
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by ronjambo on January 19th 2016, 1:56 am

did you miss the part where I said they "changed my password. They also disabled password reset for administrators"

I cannot reset my password, so I cannot log in!

I don't need to do a backup, I need to do a password reset.

ronjambo
New Member

Posts : 20
Reputation : 1
Language : english

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by SLGray on January 19th 2016, 2:08 am

You did not answer the question. The utilities is a completely different thing.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36648
Reputation : 2443
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by Genesis on January 19th 2016, 2:10 am

Hello,

Sorry to hear your account was taken from you. I'd recommend sending Buttercup a private message informing her of the issue, that is if the utilities thing does not work out.

Include as much evidence as possible to prove you are the founder such as the email you used and a screenshot of the email message you received when you created the forum.

Genesis
Helper
Helper

Male Posts : 2331
Reputation : 322
Language : English
Location : Forumountain

http://forumpromocean.com

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by ronjambo on January 19th 2016, 2:31 am

Thanks, I have now sent a PM to Buttercup.

ronjambo
New Member

Posts : 20
Reputation : 1
Language : english

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by SLGray on January 19th 2016, 2:36 am

Ok. We will wait until you reply back when your issue is solved.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36648
Reputation : 2443
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by Leviosa on January 19th 2016, 9:36 am

Hello

Private message received Smile

Best regards

Buttercup


No help without your forum url
No support via private message



Leviosa
Administrator
Administrator

Female Posts : 15587
Reputation : 1589
Language : French, English

http://help.forumotion.com

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by APE on January 20th 2016, 12:44 am

@ronjambo wrote:did you miss the part where I said they "changed my password. They also disabled password reset for administrators"

I cannot reset my password, so I cannot log in!

I don't need to do a backup, I need to do a password reset.
The funders tool are not the same thing you should still have use of that tool if you do you can use that tool to log in to your ACP and fix the problem

Anyway as SLGray Follow that link he gave and we will reset your password for you.




APE
Manager
Manager

Male Posts : 8615
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: I no longer manage to access my admin account

Post by APE on January 21st 2016, 3:40 pm

Topic solved and archived




APE
Manager
Manager

Male Posts : 8615
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum