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Problem with founder account

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Solved Problem with founder account

Post by Brenna on January 22nd 2016, 6:25 pm

About an year ago I restored my forum using my founder account and there was no problem at all. The forum itself is ok, but I tried to log in utilities to change my password there and then I noticed that the account is connected to entirely another forum that I haven't even seen before and never created. My forum is 14depository.bulgarianforum.net - it is hidden for regular users because for now I'm the only one using it but still I would like everything to be OK. And right now I've got no way to enter the utilities for my forum.

Is there a way to fix this problem? The account name in the forum is Brenna Sedai, the same as here, also the email address of the founder accoount is the same as the one I used here.



Brenna
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Solved Re: Problem with founder account

Post by brandon_g on January 22nd 2016, 6:41 pm

Hello,

Do you get any error message(s) when you try to access your utilities?

Please also provide us with the url to your forum.

Also please send me this info via pm (private message):
Code:
[b]- The URL of your forum:[/b]
 [b]- The email of foundation:[/b]

-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: Problem with founder account

Post by Brenna on January 22nd 2016, 6:50 pm

No, there are no error messages. I log in normally but the forum is different.

The URL is http://14depository.bulgarianforum.net/

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Solved Re: Problem with founder account

Post by brandon_g on January 22nd 2016, 7:02 pm

What is the forum that comes up when you login to the utilities? How are you logging in? Using your foundation e-mail or the forum address? Are you using the same details as the account you use to login to the forums? Have had any other forumotion forums previously?


I just synced your forum founder account details with the founder utility tools, maybe this will fix your issue. I try logging in to the utilities again Wink
-Brandon


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Solved Re: Problem with founder account

Post by Brenna on January 22nd 2016, 7:18 pm

Wow thanks! It's OK now
Thank you so much Smile

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Solved Re: Problem with founder account

Post by brandon_g on January 22nd 2016, 7:23 pm

Cool, glad it fixed it. Your welcome for the help, I will be happy to provide it again anytime Wink.

Is this solved then?

-Brandon


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Solved Re: Problem with founder account

Post by Brenna on January 22nd 2016, 8:00 pm

Yep, solved! Thanks again Smile

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Solved Re: Problem with founder account

Post by brandon_g on January 22nd 2016, 8:03 pm

Your welcome, anytime Smile.

Topic solved and archived ~ brandon_g


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