The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Used Forum Utilities to restore forum, can't log-in to forum

View previous topic View next topic Go down

In progress Used Forum Utilities to restore forum, can't log-in to forum

Post by Hardcore Gamer on January 23rd 2016, 3:01 pm

Hi there,

I had a forum a few years back, thousands of members and posts, ect. I closed it down about a year ago I think but right before I did that I made a back up of it using Forumotion Utilities.

The email used for my account is the one I got when I purchased the domain name through Forumotion, and the domain name isn't active no more and that email is dead because Forumotion closes said email once the domain name runs out and I cannot change the domain name to something new because I cannot log back into the forum. Ugh. I know the admin details but those aren't working, but when I go to reset password and put in that free email I got from purchasing the domain name from Forumotion way back, it says the password has been reset and I should visit that email... but it's dead... because I don't have that domain name anymore. Webmail from Forumotion, I think it was called...

Any help is much appreciated. Sorry if this post seems all over the place.

Hardcore Gamer
Forumember

Male Posts : 409
Reputation : 3
Language : English

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by brandon_g on January 23rd 2016, 4:22 pm

Hello,

May you please send me, via pm (private message) the following info:
Code:
Url of the forum:
Current foundation e-mail address:
New E-mail address you wish to use as the new foundation e-mail:

With this information, I will go into my tools and change your foundation e-mail for you and then dispatch a reset e-mail to you.

-Brandon


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5851
Reputation : 539
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by Hardcore Gamer on January 23rd 2016, 4:56 pm

I got you. PM sent. Thanks.

Hardcore Gamer
Forumember

Male Posts : 409
Reputation : 3
Language : English

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by brandon_g on January 23rd 2016, 5:57 pm

Hello,

I have received your pm and I have put in a request for your foundation e-mail address to be changed and then a new password be dispatched to you.

Unfortunately the request will require a pro staff to make the change serverside, since it is the weekend and the main office is closed, it will be atleast Monday at the earliest before the change is done. In the mean time, I would like to ask for your patience.

Have a great weekend,
-Brandon


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5851
Reputation : 539
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by Hardcore Gamer on January 23rd 2016, 6:09 pm

Appreciate the help, thank you very much.

Hardcore Gamer
Forumember

Male Posts : 409
Reputation : 3
Language : English

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by brandon_g on January 23rd 2016, 6:44 pm

Your welcome anytime Smile.

I will let you know when have more info for you. Wink

-Brandon


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5851
Reputation : 539
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by SLGray on January 23rd 2016, 9:38 pm

Do you mean that you deleted your forum then restored it? If yes, then your log in information has been restored to the what it was when you created the forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 39646
Reputation : 2667
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by brandon_g on January 23rd 2016, 11:00 pm

@SLGray wrote:Do you mean that you deleted your forum then restored it? If yes, then your log in information has been restored to the what it was when you created the forum.


SLGray, I don't this is what happened entirely, becuase when I went into our tools to request the foundation e-mail reset, the Founder's username came up as something different from 'Admin'.

Either way, I have put in a request for the foundation e-mail address to be changed and then a new password be e-mailed to the user, this should hopefully happen Monday Very Happy.


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5851
Reputation : 539
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by SLGray on January 23rd 2016, 11:14 pm

Ok. I will let you handle it since you have already checked the mods tool.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 39646
Reputation : 2667
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by Hardcore Gamer on January 24th 2016, 3:02 am

@SLGray wrote:Do you mean that you deleted your forum then restored it? If yes, then your log in information has been restored to the what it was when you created the forum.


Correct.

Yeah I get that, but it has been nearly two years, I think, since I last logged in. I cannot remember the details, the account is using a dead Forumotion webmail email so I cannot reset the details, ect.

Hardcore Gamer
Forumember

Male Posts : 409
Reputation : 3
Language : English

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by Hardcore Gamer on January 25th 2016, 11:50 am

Thanks, people. This is solved.

Hardcore Gamer
Forumember

Male Posts : 409
Reputation : 3
Language : English

Back to top Go down

In progress Re: Used Forum Utilities to restore forum, can't log-in to forum

Post by brandon_g on January 25th 2016, 1:53 pm

Your welcome, anytime Very Happy.
Topic solved and archived :~ brandon_g

-Brandon


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5851
Reputation : 539
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum