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Email is already registered error

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Solved Email is already registered error

Post by buddyboy5 on January 23rd 2016, 9:02 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : All members
When the problem appeared : Whenever someone tries to join
Forum link : http://8thid.forumotion.com/

Description of problem

Whenever a member tries to join the website they get an error saying that their email is already registered.


Last edited by buddyboy5 on February 3rd 2016, 3:11 pm; edited 1 time in total

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Solved Re: Email is already registered error

Post by SLGray on January 23rd 2016, 9:24 pm

Check here to see if an account has been created:
AP > Users & Groups > Users > Inactive List


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Never post your email in public.


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Solved Re: Email is already registered error

Post by buddyboy5 on January 23rd 2016, 9:28 pm

@SLGray wrote:Check here to see if an account has been created:
AP > Users & Groups > Users > Inactive List

An account hasn't been created. It happens for everyone that tries to join its not just one member. Its a glitch or error.

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Solved Re: Email is already registered error

Post by brandon_g on January 23rd 2016, 9:33 pm

Hello,.
What is the username they are trying to use? What is the ending of the e-mail addresses they are trying to register with? If any of them have periods or dashes or are else too short, the system might deny them because the e-mail address or part of the e-mail address is seen as a spammer e-mail account.

Do any of the users already have an account?

-Brandon


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Solved Re: Email is already registered error

Post by buddyboy5 on January 23rd 2016, 9:35 pm

@brandon_g wrote:Hello,.
What is the username they are trying to use? What is the ending of the e-mail addresses they are trying to register with? If any of them have periods or dashes or are else too short, the system might deny them because the e-mail address or part of the e-mail address is seen as a spammer e-mail account.

Do any of the users already have an account?

-Brandon

I probably should of been a little more descriptive. So whenever a user tries to register it gives them that error, which makes them think it didnt work. But it did actually work becuase they get a verify email and they are able to login. The problem isnt joining the problem is that they are getting an error that is wrong.

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Solved Re: Email is already registered error

Post by SLGray on January 23rd 2016, 9:43 pm

So they are getting an email to verify their account, but on the forum they are getting an error message about the email while registering?


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Solved Re: Email is already registered error

Post by buddyboy5 on January 23rd 2016, 9:44 pm

@SLGray wrote:So they are getting an email to verify their account, but on the forum they are getting an error message about the email while registering?

Yes they are able to register and their email works but they still get a false error

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Solved Re: Email is already registered error

Post by SLGray on January 23rd 2016, 9:47 pm

I just registered and had no issue.

Could you get a screenshot of the error message?


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Solved Re: Email is already registered error

Post by buddyboy5 on January 23rd 2016, 9:48 pm

@SLGray wrote:I just registered and had no issue.

Could you get a screenshot of the error message?

Yea Ill register with a different email and see if the error pops up again.

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Solved Re: Email is already registered error

Post by SLGray on January 23rd 2016, 9:53 pm

Ok. Thanks.


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Solved Re: Email is already registered error

Post by buddyboy5 on January 23rd 2016, 10:06 pm

@SLGray wrote:Ok. Thanks.

I tried to register and it worked fine for me, I guess for some people it works and for others it doesnt? But I have had more that 6 people with this false error.

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Solved Re: Email is already registered error

Post by SLGray on January 23rd 2016, 10:07 pm

Ask those six people what is the extension of their email address, like gmail.com, windstream.net, etc.


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Solved Re: Email is already registered error

Post by buddyboy5 on January 23rd 2016, 10:15 pm

@SLGray wrote:Ask those six people what is the extension of their email address, like gmail.com, windstream.net, etc.

The extensions are hotmail.com, gmail.com, and live.com

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Solved Re: Email is already registered error

Post by SLGray on January 23rd 2016, 10:17 pm

Could you ask them to try to register again? Also if they see the error message to get a screenshot.


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Solved Re: Email is already registered error

Post by buddyboy5 on January 23rd 2016, 10:18 pm

@SLGray wrote:Could you ask them to try to register again? Also if they see the error message to get a screenshot.

Yeah ill ask.

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Solved Re: Email is already registered error

Post by SLGray on January 23rd 2016, 10:22 pm

Thanks. We will wait for your reply.


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Solved Re: Email is already registered error

Post by buddyboy5 on January 24th 2016, 4:52 pm

@SLGray wrote:Thanks. We will wait for your reply.


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Solved Re: Email is already registered error

Post by brandon_g on January 24th 2016, 7:49 pm

Hello,

Now that they actually have accounts, if they are trying with the same e-mail address then they have geniunelly triggered this error. Try asking them to try to register with a fake e-mail address and then see if it doesn't give them this error.Wink

-Brandon


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Solved Re: Email is already registered error

Post by buddyboy5 on January 24th 2016, 8:02 pm

Thats was not a user re-registering. That was a new user that joined today and I asked him to screen shot it.

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Solved Re: Email is already registered error

Post by SLGray on January 24th 2016, 8:25 pm

When does that error message exactly appear? What did the person do right before it appeared?


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Solved Re: Email is already registered error

Post by buddyboy5 on January 24th 2016, 8:28 pm

@SLGray wrote:When does that error message exactly appear? What did the person do right before it appeared?
They entered in all the needed information, then when they hit next to where it asks you to confirm the password it game them that error instead of the message saying to verify their email.

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Solved Re: Email is already registered error

Post by SLGray on January 24th 2016, 8:30 pm

Do you have any JavaScripts? Have you modified any of the templates?


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Solved Re: Email is already registered error

Post by buddyboy5 on January 24th 2016, 8:53 pm

@SLGray wrote:Do you have any JavaScripts? Have you modified any of the templates?

No JavaScripts. And I do not think I've modified the templates.

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Solved Re: Email is already registered error

Post by buddyboy5 on January 24th 2016, 10:48 pm

Is there a solution to this? Our clan is currently getting a huge wave of members because of our new server going up and they are all getting this error.

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Solved Re: Email is already registered error

Post by SLGray on January 24th 2016, 11:06 pm

Post a message that guests can see that informs them that there is an issue, but their accounts have been made.

You can post it in an announcement, in a widget, in the homepage message, etc.

Until we figure out the issue.


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Solved Re: Email is already registered error

Post by buddyboy5 on January 24th 2016, 11:13 pm

@SLGray wrote:Post a message that guests can see that informs them that there is an issue, but their accounts have been made.

You can post it in an announcement, in a widget, in the homepage message, etc.

Until we figure out the issue.

Alright thank you! Are you going to have the Admins come look at this?

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Solved Re: Email is already registered error

Post by SLGray on January 24th 2016, 11:15 pm

Are you the founder of the forum?


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Solved Re: Email is already registered error

Post by buddyboy5 on January 24th 2016, 11:15 pm

@SLGray wrote:Are you the founder of the forum?

Yes I am!

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Solved Re: Email is already registered error

Post by buddyboy5 on January 26th 2016, 12:18 am

Bump

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Solved Re: Email is already registered error

Post by APE on January 26th 2016, 12:44 am

I will make a report about this to our pro admin.

As this should not be going on and as i really cant see why this is going on i think our team should take a look

Please understand we may not get a report back fast as there is lots of work going on right now and we are really busy.




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