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Email is already registered error

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Solved Email is already registered error

Post by buddyboy5 on January 23rd 2016, 9:02 pm

First topic message reminder :

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : All members
When the problem appeared : Whenever someone tries to join
Forum link : http://8thid.forumotion.com/

Description of problem

Whenever a member tries to join the website they get an error saying that their email is already registered.


Last edited by buddyboy5 on February 3rd 2016, 3:11 pm; edited 1 time in total

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Solved Re: Email is already registered error

Post by Leviosa on January 26th 2016, 11:13 am

Hello

Could you please send me a private message with the list of the emails your members are using to register on the forum ?

Thanks for your help

Regards
Buttercup


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Solved Re: Email is already registered error

Post by buddyboy5 on January 28th 2016, 11:59 pm

Bump

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Solved Re: Email is already registered error

Post by APE on January 29th 2016, 12:05 am

Did you PM buttercup with the list of Emails you had problems with ?




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Solved Re: Email is already registered error

Post by buddyboy5 on January 29th 2016, 12:08 am

@APE wrote:Did you PM buttercup with the list of Emails you had problems with ?

Yes, and she responded with a question that I answered. But no reply back and I really want to get this fixed as new members get it.

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Solved Re: Email is already registered error

Post by APE on January 29th 2016, 12:15 am

if the PM has been read then she has passed it on to our teach team and has not had any news from the team yet ...Note we are in a busy time right now and there is a long long list of things to be fixed / Changed / Replaced / reworked / bug fixes and all the day to day work they also have to fix.

So please be patient as we are doing the best we can to get all bugs fixed as fast as we can.




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Solved Re: Email is already registered error

Post by Leviosa on February 1st 2016, 9:55 am

Hello

I've just verified every email you sent and all of them correspond to a member on your forum. It means your members managed to create an account...
Of course, if they've tried to register a second time with the same email address, an error message will say the email is already taken or this member already exist...


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Solved Re: Email is already registered error

Post by buddyboy5 on February 1st 2016, 3:13 pm

Buttercup wrote:Hello

I've just verified every email you sent and all of them correspond to a member on your forum. It means your members managed to create an account...
Of course, if they've tried to register a second time with the same email address, an error message will say the email is already taken or this member already exist...

If was the first time they registered when they got the error. So when they first registered it gave them an error saying the email was already in use even though it wasn't because the user account was still created. So the accounts were created, but the error still came up.

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Solved Re: Email is already registered error

Post by Leviosa on February 1st 2016, 4:20 pm

Hummm... It is very strange because I just made a test and I don't have any problem to register:
Spoiler:

Do you still have the same error message when a new comer registers ?


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Solved Re: Email is already registered error

Post by buddyboy5 on February 1st 2016, 5:06 pm

Buttercup wrote:Hummm... It is very strange because I just made a test and I don't have any problem to register:
Spoiler:

Do you still have the same error message when a new comer registers ?

Yes, some people get it and others don't. It is very unusual. But it is still happening.

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Solved Re: Email is already registered error

Post by Leviosa on February 1st 2016, 5:12 pm

And the account is created even if they get the error message ? scratch


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Solved Re: Email is already registered error

Post by buddyboy5 on February 1st 2016, 5:34 pm

Buttercup wrote:And the account is created even if they get the error message ? scratch

Yes.

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Solved Re: Email is already registered error

Post by Shek Crowley on February 1st 2016, 5:57 pm

Hello author! Very Happy

You function in ACP >> General >> Security >> Disallow entries made with the most common usernames, used by spammers is actived? This feature is responsible for detecting alleged fraud username, widely used by spam. Disable it and see if it helps.

Thanks by reply. Wink

Regards,
Shek king

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Solved Re: Email is already registered error

Post by buddyboy5 on February 2nd 2016, 12:52 am

Shek wrote:Hello author! Very Happy

You function in ACP >> General >> Security >> Disallow entries made with the most common usernames, used by spammers is actived? This feature is responsible for detecting alleged fraud username, widely used by spam. Disable it and see if it helps.

Thanks by reply. Wink

Regards,
Shek king

Alright I disabled it! We will just have to wait and see now!

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Solved Re: Email is already registered error

Post by Shek Crowley on February 3rd 2016, 2:38 pm

Take a test. Let us know! Very Happy See you

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Solved Re: Email is already registered error

Post by buddyboy5 on February 3rd 2016, 3:11 pm

Shek wrote:Take a test. Let us know! Very Happy See you

Errors have stopped thank you everyone!


Last edited by buddyboy5 on February 3rd 2016, 3:44 pm; edited 1 time in total

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Solved Re: Email is already registered error

Post by Shek Crowley on February 3rd 2016, 3:39 pm

Your welcome dear. Very Happy A nice day to you!

Regards,
Shek king

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Solved Re: Email is already registered error

Post by brandon_g on February 3rd 2016, 4:40 pm

Topic solved and archived ~ brandon_g


Remember to mark your topic when a solution is found.

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