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User forgot username and needs password re-set?

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In progress User forgot username and needs password re-set?

Post by Vicky Pearson on February 5th 2016, 11:19 pm

Hello

I have an older lady who is confused as her email address is already registered but she does not remember doing so. I cannot find an approved member either with her name.

I can however confirm her identity and her email as being hers.

Is there a way to get this account re-set using just the email address?

Thanks

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In progress Re: User forgot username and needs password re-set?

Post by SLGray on February 5th 2016, 11:42 pm

So you can not locate the account with the email address?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: User forgot username and needs password re-set?

Post by Kratos on February 6th 2016, 12:50 am

Try resyncronizing your forum: ACP =>> General =>> Forum =>> Configuration. Tick the box beside "Resyncronize your forum". Or an alternative way is to delete her account and tell her to re-register.

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In progress Re: User forgot username and needs password re-set?

Post by APE on February 6th 2016, 1:20 am

let me get this right.

This member has never made an account on your forum until now and its saying that she is already A member ?

If yes you need to make sure her name is not in the Following settings

ACP >> Users & Groups >> Users >> Inactive Users

if she is in there just tick the box next to her name and click Save.

Now she can log in.

If she is not in that setting you may want to change the next setting on your forum.

ACP >> General >> Forum >> Security >>

Unauthorize subscriptions made with the most commonly used spam usernames.: set to NO

SAVE





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In progress Re: User forgot username and needs password re-set?

Post by brandon_g on February 6th 2016, 1:20 am

Hello,

Did this error occur when she was trying to register? If so, try disabling the ' forbid subscriptions made with the most commonly used spam names'. To do this, go to ACP (Admin panel)--> General-->Security--> 'dis allow subscriptions with most commonly used spam usernames?', tick this to 'No' and save. Then ask the user to try registering again. Very Happy

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: User forgot username and needs password re-set?

Post by APE on February 6th 2016, 1:50 am

@brandon_g i already posted the same thing in my last post Smile





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In progress Re: User forgot username and needs password re-set?

Post by brandon_g on February 6th 2016, 3:13 am

@APE wrote:@brandon_g i already posted the same thing in my last post Smile


I was already typing my message when you posted yours. Lol

Aww well, we can both post the same solution, no harm no foul Smile.

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: User forgot username and needs password re-set?

Post by APE on February 6th 2016, 3:14 am

@brandon_g wrote:
@APE wrote:@brandon_g i already posted the same thing in my last post Smile


I was already typing my message when yours. Lol

Aww well, we can both post the same solution, no harm no foul Smile.

-Brandon
Two Great minds think alike Razz





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In progress Re: User forgot username and needs password re-set?

Post by Vicky Pearson on February 7th 2016, 7:59 pm

Thank you all for your help. I will give it a go.


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In progress Re: User forgot username and needs password re-set?

Post by brandon_g on February 7th 2016, 8:04 pm

Your welcome, let us know how it turns out Smile.


Remember to mark your topic when a solution is found.

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