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The timed out error messages are appearing once more.

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Solved The timed out error messages are appearing once more.

Post by Salix on February 7th 2016, 4:56 pm

First topic message reminder :

Technical Details


Forum version : #phpBB2
Position : Administrator
Concerned browser(s) : Google Chrome, Safari
Screenshot of problem : http://prntscr.com/a06b70
Who the problem concerns : A few members
When the problem appeared : Yesterday, February 06th, towards the late evening, EST.
Forum link : http://PlatinumHearts.net

Description of problem

Since Late Yesterday we have been having some problems with the timed out error message. At first I thought it was only myself and didn't want to make any concerns about it. This has happened in the past, and normally it was a forummotion thing and if we waited, we wouldn't have to worry again. However it's back again, and it has never stayed this long on our site before; it's very frustration to spent only a minute or two typing something up and then getting an error message either when you try to preview it or even post it.

Unfortunately I feel like it's a forummotion thing rather than our website as I even got this message when trying to get to your website. I checked the updates and such, and saw nothing big or alarming that would cause this other than the valentines stuff, but I feel like that isn't the case.

If I could have someone to check in on this that would be helpful, a lot of our members are getting agitated. With that being said I did do some research on the manner, and I find a lot of solutions weren't found, just the messages either stopped or it got thrown into garbage.
In those messages they normally asked for the date in which it happened, when it happened, where you lived, ad take a screenshot.

If we were talking about yesterday it would happen after I clicked preview or send and since I was working on visuals I was doing that frequently. I would type up a few things, maybe at most would take me five minutes. So we should just say the time was five minute intervals.

Earlier this morning it was happening less frequently, but still appearing and I even had a member complain. the problem must have been occurring every ten minutes or more.

Now it has happened at around 10:30 -40 and while I was now able to go ad load the page faster and even send and preview stuff without the message it is still popping up.

I live in Canada, but our member base spans from America, Australia, Europe, ect.
Here is my screenshot: http://www.platinumhearts.net/
I use Google chrome, but some of our members use firefox
lastly, it was in February 6th and 7th.

Even if the problem isn't something that can be fixed right away, a reply would be nice so I may notify our member base of the situation at hand.

Thank you very much.

Edit:
I just got it agian.
Feb 7th. 10:58am EST
When posting this.
http://prntscr.com/a06hl4
Canada, googlechrome.

Edit2: And Again
Feb 7th. 11:00am EST
Editting a post, Deleted on lines, and clicked send.
http://prntscr.com/a06isv
Canada, Googlechrome.

Salix
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Posts : 1
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http://PlatinumHearts.net

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Solved Re: The timed out error messages are appearing once more.

Post by Leviosa on February 9th 2016, 3:51 pm

Hello nordmann

I think time out issues and anti-flooding are two different problems. Could you please open a second topic and provide a screenshot of the anti-flood message error ?

Thanks a lot Smile


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Solved Re: The timed out error messages are appearing once more.

Post by nordmann on February 10th 2016, 8:56 am

The error, if it happens, is confined to use of the back button in the browser when navigating through the forumotion hosted website - almost as if the cached content contains html redirects that effectively would cause a loop if the browser tried to process them.

Having said that I haven't seen a case of it again since I mentioned it here yesterday so I'll start a new thread only if it pops up again.

Thanks for the great work you guys do, buttercup!

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Solved Re: The timed out error messages are appearing once more.

Post by Leviosa on February 11th 2016, 9:07 am

Hello Nordman

Thanks for the explanation. Don't hesitate to create a new thread if needed.

Best regards
Buttercup


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