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Need admin (with database access) help ASAP!

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Solved Need admin (with database access) help ASAP!

Post by Fender on February 9th 2016, 2:12 am

FYI ... I've already PM'd Buttercup, and no reply in about 3 hours, but this is kind of urgent.

Somehow, someone got access the the admin account on our forum, deleted the admin staff user accounts, made mod staff threads public and modified a bunch of things on the forum.

I'd restore the database from a backup, but I'd like to just get the admin account reset so I can try to determine who it was that did this. I obviously have founder account access.

HELP!!


Last edited by Fender on February 9th 2016, 3:18 am; edited 1 time in total

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Solved Re: Need admin (with database access) help ASAP!

Post by Van-Helsing on February 9th 2016, 2:58 am

Hello,
With Founder Utils you can restore your users too by using full backup restore:





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Solved Re: Need admin (with database access) help ASAP!

Post by APE on February 9th 2016, 2:59 am

Hello Sorry your facing this problem with your forum.

Sorry Buttercup is out of the office and will not return until Tuesday morning (8am French time)
The head office opening hrs are 8am to 5pm Monday to Friday and Closed weekends

If some one has been in your account and deleted things then you can see who did this by doing the following.

ACP >> General tab >> Forum >> Security look under the settings at the bottom and see who made the change to your forum.

If you would like a Founders password reset then i will be happy to do that for you
Remember you will need to change the email address of the founders account when you get in and do the same to your founders tools.





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Solved Re: Need admin (with database access) help ASAP!

Post by Fender on February 9th 2016, 3:05 am

Thanks for the help.

I have my founder account info. Was hoping to just get the admin password reset, so I could get in & see things before doing the Full Backup.

Unfortunately, my account was one of the accounts that was deleted by whoever did this, so I don't have admin privileges or an account at this point.

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Solved Re: Need admin (with database access) help ASAP!

Post by APE on February 9th 2016, 3:07 am

ok if you send me BY PM only
Username of founder before you got hacked
Email address used to make the account
URL of the forum.

I will be happy to send you an Email with a new password





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Solved Re: Need admin (with database access) help ASAP!

Post by Fender on February 9th 2016, 3:11 am

PM sent. THANK YOU!!

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Solved Re: Need admin (with database access) help ASAP!

Post by APE on February 9th 2016, 3:16 am

Thank you

PM received with thanks
Password reset sent to founders account Email address





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Solved Re: Need admin (with database access) help ASAP!

Post by Fender on February 9th 2016, 3:19 am

Thank you soooo much! Hopefully I can find out who it was & take care of it.

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Solved Re: Need admin (with database access) help ASAP!

Post by Van-Helsing on February 9th 2016, 3:20 am

You can also ban attacker 's ip address and e-mail. Wink


Last edited by Black-Shadow on February 9th 2016, 3:21 am; edited 1 time in total

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Solved Re: Need admin (with database access) help ASAP!

Post by APE on February 9th 2016, 3:21 am

Your welcome any problems Please feel free to let me know.

Topic solved and archived





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