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can not access forumotion from algeria

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Pro Admin can not access forumotion from algeria

Post by moufdi on Sun Feb 21 2016, 15:59

hello
since one week ago
most of algerian people can not access all forumotion forum
actually i am connected with a VPN
we contact our connection provider '' Algerie telecom '' for the problem
he said that the probleme is Out of their domain

the probleme affect all forumotion brands

forumotion.com
forumactif.com
ahlamontada.com

and all other brands

please we want a solution As soon as possible

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Pro Admin Re: can not access forumotion from algeria

Post by brandon_g on Sun Feb 21 2016, 16:58

Hello,

What exactly do mean by can not connect? Do you get an error message? If so, may you please post a screenshot of the message?

Does this effect all forumotion forums or only certain ones?

Finally, if there is any possibility that the government has blocked/banned forumotion in their country, there is not much Forumotion can do. Do you think this might be a possibility?

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: can not access forumotion from algeria

Post by moufdi on Sun Feb 21 2016, 17:54

@brandon_g wrote:Hello,

What exactly do mean by can not connect? Do you get an error message? If so, may you please post a screenshot of the message?

Does this effect all forumotion forums or only certain ones?

Finally, if there is any possibility that the government has blocked/banned forumotion in their country, there is not much Forumotion can do. Do you think this might be a possibility?

-Brandon

error messages in google chrome

Page Web inaccessible

ERR_ADDRESS_UNREACHABLE

the problems affect all forumotion forums in all languages
the government has not blocked/banned forumotion in my country, because in others states they have not a problem

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Pro Admin Re: can not access forumotion from algeria

Post by Genesis on Sun Feb 21 2016, 18:09

Try using Firefox or Safari and see if they work.

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Pro Admin Re: can not access forumotion from algeria

Post by moufdi on Sun Feb 21 2016, 18:17

@Forumedic wrote:Try using Firefox or Safari and see if they work.

The problem is not only for me
many people from algeria have this problem
and i previously try many browser and device
the problem disappears only when we use a VPN

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Pro Admin Re: can not access forumotion from algeria

Post by Genesis on Sun Feb 21 2016, 18:22

It means that the browser is unable to resolve the name you are trying to reach. It could be an incorrect proxy setting in your browser, or a problem where antivirus or a firewall is blocking the address or possibly a network problem with your connection or a setting in your router if you are using one.

To eliminate all possible causes except browser, try going to the same address using a different browser, if that works, then it is a browser setting problem.
If that does not work, then try turning off firewall and antivirus briefly and see if it works. If it does work, then it is a firewall or antivirus problem, turning off one at a time will determine which is the cause.

If that does not work, then it may be a problem with your NIC card not getting an address. To check that on windows use start,run and type in cmd, then in the black window type in ipconfig /all and see what address is displayed. If it is all zeros or a 169.254.***.*** address then it is a connection problem. If it displays a proper address, then the next possible place could be in a router setting or an incorrect DNS setting.

Router status should display all connection information if i is working properly, the WAN address must have an IP for it to work. If it is all zeros then refresh or turning it off and then on may reset the connection.

If you are using Google Chrome browser turning off "use IPV6" in the settings may cause it to work again.

This post is not by me, but from here:
http://www.fixya.com/support/t10423963-error_109_net_err_address_unreachable

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Pro Admin Re: can not access forumotion from algeria

Post by APE on Sun Feb 21 2016, 19:12

if all forumotion forums was Blocked then how was it you can post here ?





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Pro Admin Re: can not access forumotion from algeria

Post by SLGray on Sun Feb 21 2016, 19:53

@moufdi wrote:actually i am connected with a VPN
This is how.


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Pro Admin Re: can not access forumotion from algeria

Post by APE on Sun Feb 21 2016, 19:56

Sounds like a ISP problem not our end.





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Pro Admin Re: can not access forumotion from algeria

Post by Van-Helsing on Sun Feb 21 2016, 20:02

Hello,
Except VPN, have you checked your antivirus/firewall's settings? Is there any other way to connect on internet without any VPN usage? Sometimes VPNs firewalls blocking some domain names for security reasons. Try to use another proxy to test if you are able to can connect to forumotion forums.

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Pro Admin Re: can not access forumotion from algeria

Post by Lynxdk on Sun Feb 21 2016, 20:12

@APE wrote:Sounds like a ISP problem not our end.

Actually, this is VERY SPECIFICALLY a Forumotion problem. Something about the way your software is written REQUIRES a certain, open, and probably very insecure, connection type, which is why many people don't have problems connecting, but anyone behind anything that's secured in some way, firewalls, public wifi connections, etc, you guys have somehow either intentionally disallowed, or my mistake, have declined connections from folks like myself who depend on public wifi for the time being.

I have been testing this problem from many places, in 2 states as I've travelled so far, while trying to figure it out. There are times when I can connect with a Tor browser via a public wifi space, but even then, I often get disconnected mid stream and have to jump through some hoops to get it reconnected.

At all of these places and times, I'm able to connect, with not problems, via my phone browser, but always have problems with my computers browsers... Firefox, IE, Chrome, Tor, etc...

I'm not sure if you're familiar with the Programming side of things, or just helpful tech support folks who wouldn't have intimate knowledge of such things, but I do, even if not of Forumotion, directly. I've been programming for over 30 years, much of it internet based.

Again, I'm not sure if this is just and oversight on the part of the programmers or owners of the software, but I rather expect you could begin losing clients fairly easily as word of this problem has been getting out, and you're likely to start recipient more complaints about it in the future.

I'm quite certain whatever the problem is, it would not be that difficult to remedy, once the offending code has been identified and corrected.

As things are now, I'm having to help a dear friend move to a new webhosting provider and forum software, because too many folks are unable to access what is a very important site to them. It's unfortunate we're probably going to have to start from scratch in doing so, unless this is something you folks are aware of and can provide a work around at least.

Thanks for your time and attention,

Lynx

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Pro Admin Re: can not access forumotion from algeria

Post by APE on Sun Feb 21 2016, 20:34

None of us on the support forum are tech team we are only members of the public like you and all the other members in here we don't have any power over the servers or any other tools in the head office.

we all work from home other then the Pro admin's who are paid staff of the head office.

since one week ago


we can make a report about this but if the members have had no problem making a forum before and now there is a problem then that is why i say its could be and Problem with there ISP.

I can not see it being our end as they had connection a week ago!!





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Pro Admin Re: can not access forumotion from algeria

Post by SLGray on Sun Feb 21 2016, 20:44

Maybe the @The GodFather can help.


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Pro Admin Re: can not access forumotion from algeria

Post by Lynxdk on Sun Feb 21 2016, 21:41

@APE wrote:None of us on the support forum are tech team we are only members of the public like you and all the other members in here we don't have any power over the servers or any other tools in the head office.

we all work from home other then the Pro admin's who are paid staff of the head office.

since one week ago


we can make a report about this but if the members have had no problem making a forum before and now there is a problem then that is why i say its could be and Problem with there ISP.

I can not see it being our end as they had connection a week ago!!

I understand! =)

I've worked in tech support situations myself, so I don't mean to sound angry or as if I'm blaming you good folks for the problems.

And at this moment, I'm having no issues connecting to This Particular forumotion forum, so it's possible it could be a simple setting in the individual forummotion forums others use, using default setting that they're not aware of what or how they could change to enable full user access, or possibly Not have access to those setting, if they're using a provider that hides those options from their users...

But as with the user in Algeria, it may be that while my current connection is allowed here, and theirs isn't except by proxy, it could still be part of a related issue.

I have also had this same experience across many of them (other forumotion forums I've checked( where there's a message along the lines of, after trying to log in
"You have specified an incorrect or inactive username, or an invalid password."
and also a
"You are not connected."
message, as well (although sometimes that latter seems to have been edited out in some way)

Perhaps that is an issue you guys are familiar with? Something I could help my friend change a setting for?

Or at the least, my posts might help others experiencing this have a bit less frustration that it's "not just them" if they happen to come here and see.

And help you folks answer, as well, since we know not every person involved has all the answers themselves, and we each just do the best we can with what we know =)

But I think it would be Great if you could pass on a message to "corporate" or whoever might have more direct control of whatever it is that causing this sort of thing, if no one else has a remedy that can be relatively easily implemented by folks who might be nervous about changing settings and such without clear directions as to How to do so, without "messing everything else up" if you know what I mean ;-)

Like I said, quite familiar with "being tech support" and working with people of varying skill and confidence levels =)

Thank you for your response! =D

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Pro Admin Re: can not access forumotion from algeria

Post by brandon_g on Sun Feb 21 2016, 22:13

We will make a report, but there is only one thing I am confused about with your theory.

You say we are blocking by mistake anything that is not a insecure connection (ex. Public connections, etc) and blocking secure connections. This can't be the case, as most people, including myself use SECURE internet connections from well established ISPS and and we all can access our forums without any issues. If it was forumotion blocking secure wifi connections, then we all wouldn't be able to access our forums via our secure home networks and phone networks.


It sounds very much like either an issue with the area, ISP or otherwise that is at the root of the issue. We have not had any other reports of this type of thing other yours, so it is definitelly not a global global issue.

We will make a report, however, so that the head office can look into it tommorow.

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: can not access forumotion from algeria

Post by Lynxdk on Sun Feb 21 2016, 22:29

Perhaps it is INSECURE connections that are more of the problem, then, seeing as they're public access wifi hotspots that I'm having the real problems with, although there was this one motel I was staying at somewhat recently that used Sonicwall, and that caused similar issues, resulting in my experimenting with the Tor browser, so... my mistake.

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Pro Admin Re: can not access forumotion from algeria

Post by APE on Mon Feb 22 2016, 00:41

I some times log in at a cafe outside my works office when i am at work in the day and never had a problem and that is a hot spot wifi that over 100+ use at the same time and i have never had a problem i also use my work office wifi and not had a problem. when my internet was down last week i used the library wifi and found not to have a problem. As my colleague brandon_g has said we will make a report and lets hope the head office will respond to this.

I will make it as Pro admin to so it gets the help from our pro staff





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Pro Admin Re: can not access forumotion from algeria

Post by SLGray on Mon Feb 22 2016, 06:29

I just visited the official French support forum and noticed this topic: http://forum.forumactif.com/t384058-probleme-d-acces-auc-forums-depuis-l-algerie .

From the @The GodFather:
Hello,

This blockage is not from Forumotion but of Algeria who for one reason or another has apparently blocked access to some of our IP where the reported problem. Shocked

Difficult to find a solution to a problem that is not of our service but a decision to external entities controlling Internet access in the whole country! However, we study the situation to see if we can do something.

Meanwhile, users affected by this blockage may well contact the agency responsible for the regulation of Internet access in Algeria in order to know the precise reason for the blockage they face and seek a possible lifting ...
The above is a Google translation of a French post.


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Pro Admin Re: can not access forumotion from algeria

Post by The Godfather on Mon Feb 22 2016, 16:03

Dear users,

We have no further information about this blockage for the moment. We are studying all possible solutions.
Thank you for your comprehension, unfortunately this situation does not depend on us .
We'll inform you as soon as a solution will be found.

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