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Could not update facebook data.

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Solved Could not update facebook data.

Post by Yuushishio on February 25th 2016, 2:03 am

I try connect my forum with facebook and following this topic
But at the very final step it didn't work, I got this trouble.




Last edited by Yuushishio on March 2nd 2016, 3:58 pm; edited 1 time in total

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Solved Re: Could not update facebook data.

Post by Yuushishio on February 26th 2016, 8:21 am

bump
help

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Solved Re: Could not update facebook data.

Post by SLGray on February 26th 2016, 6:34 pm

Where did this message appear?


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Solved Re: Could not update facebook data.

Post by Yuushishio on February 26th 2016, 6:42 pm

I follow the facebook connect instruction (http://help.forumotion.com/t73698-facebook-connect), step by step. and then to the last, after I click save. That message appear.
I asked my friend to try on her computer too but it was the same.
I want my forum can have feature of connecting with facebook, or member can register via their facebook account easily.

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Solved Re: Could not update facebook data.

Post by SLGray on February 26th 2016, 6:45 pm

I mean in the administration panel or on Facebook?


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Solved Re: Could not update facebook data.

Post by Yuushishio on February 26th 2016, 6:46 pm

It happens in the administration panel.

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Solved Re: Could not update facebook data.

Post by SLGray on February 26th 2016, 6:49 pm

So this happens after you enter the secret ID and the other code?


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Solved Re: Could not update facebook data.

Post by Yuushishio on February 26th 2016, 7:02 pm

yes, after I enter the secret code and the id and click save. I happened after I click save.

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Solved Re: Could not update facebook data.

Post by SLGray on February 26th 2016, 7:10 pm

Are you copying and pasting the codes? If yes, try entering them manually.


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Solved Re: Could not update facebook data.

Post by Yuushishio on February 26th 2016, 7:16 pm

I just tried again and typed the code without copying and paste, but it still didn't work.
still [general error: could not update facebook data]

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Solved Re: Could not update facebook data.

Post by SLGray on February 26th 2016, 7:18 pm

Could you be adding the wrong codes?


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Solved Re: Could not update facebook data.

Post by Yuushishio on February 26th 2016, 7:26 pm

It couldn't be... I tried many times, read the code carefully. I even tried to create one more ap, tried different id/ different secret code, it still didn't work.

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Solved Re: Could not update facebook data.

Post by SLGray on February 26th 2016, 7:27 pm

Also are you sure that your Facebook app is correctly setup? You will need to ask for help about the app on Facebook.


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Solved Re: Could not update facebook data.

Post by brandon_g on February 26th 2016, 9:27 pm

Hello,

Did you take the app off of development/testing mode? If not, this is probably why it is not working, you need to make sure the app is public, or else the forum ap wont be able to connect the facebook connect feature to the app correctly.

-Brandon


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Solved Re: Could not update facebook data.

Post by Yuushishio on February 27th 2016, 5:03 am

here is my app setting. I already public it, I did follow all the step in the instruction...



It still data error when I click save in admin panel and nothing applied.

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Solved Re: Could not update facebook data.

Post by SLGray on February 27th 2016, 5:10 am

Did you add your forum to the app?


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Solved Re: Could not update facebook data.

Post by Yuushishio on February 27th 2016, 5:15 am

If you mean this step then I did.

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Solved Re: Could not update facebook data.

Post by SLGray on February 27th 2016, 5:18 am

Could you send me a test account to your forum by private message?


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Solved Re: Could not update facebook data.

Post by SLGray on February 27th 2016, 5:52 am

The issue has been reported to the Pro Admin.


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Solved Re: Could not update facebook data.

Post by SLGray on March 1st 2016, 7:27 pm

The issue should be fixed. Please try it and let us know if it worked.


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Solved Re: Could not update facebook data.

Post by Yuushishio on March 2nd 2016, 3:59 pm

thank you, problem solved.

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Solved Re: Could not update facebook data.

Post by brandon_g on March 2nd 2016, 4:04 pm

Topic solved and archived ~ brandon_g


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