The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Issues With The Contact Form...

View previous topic View next topic Go down

Solved Issues With The Contact Form...

Post by Rukiafan on February 26th 2016, 7:46 pm

There seems to be some sort of issue with our contact form as we don't receive the messages people send in our PM's or the administration staff's e-mails. Is this a known issue?

Anyways our forum address is www.WiiWareWave.com just in case you need it to send us a test contact message. Wink


Last edited by Rukiafan on February 27th 2016, 4:03 am; edited 1 time in total

Rukiafan
Forumember

Posts : 255
Reputation : 8
Language : English

Back to top Go down

Solved Re: Issues With The Contact Form...

Post by SLGray on February 26th 2016, 8:07 pm

Do you have it activated? AP > General > Messages & Emails > Email & Contact Form


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35629
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Issues With The Contact Form...

Post by Rukiafan on February 26th 2016, 8:13 pm

Yeah, also I got a notification in my toolbar that a guest sent me a PM, but when I checked I didn't receive the contact Private Message or e-mail...scratch

Was that you @SLGray?


Rukiafan
Forumember

Posts : 255
Reputation : 8
Language : English

Back to top Go down

Solved Re: Issues With The Contact Form...

Post by SLGray on February 26th 2016, 8:14 pm

Do you have it set for emails or private messages? That contact was me testing it.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35629
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Issues With The Contact Form...

Post by Rukiafan on February 26th 2016, 8:16 pm

It looks like it's set to Private Messages, however despite getting the notification I didn't actually receive the contact PM in my inbox...:/

Rukiafan
Forumember

Posts : 255
Reputation : 8
Language : English

Back to top Go down

Solved Re: Issues With The Contact Form...

Post by APE on February 27th 2016, 1:51 am

I know it sounds silly when i say this but sometimes just doing this gives our servers a boot up the Butt and gets things fixed.

Go to your ACP and turn it off and then re-synchronize your forum and give it 2 or 3 mins then go and turn it back on again. re-synchronize your forum and test it again.

EDIT: i have tested this on my 3 sites and they all work fine so it is not a problem for all forums.





APE
Manager
Manager

Male Posts : 8317
Reputation : 716
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: Issues With The Contact Form...

Post by Rukiafan on February 27th 2016, 4:03 am

@APE That worked! Thank you so much! Very Happy

Rukiafan
Forumember

Posts : 255
Reputation : 8
Language : English

Back to top Go down

Solved Re: Issues With The Contact Form...

Post by APE on February 27th 2016, 4:07 am

You are so welcome our servers some times need a boot up the butt to get things online again.

Topic solved and archived





APE
Manager
Manager

Male Posts : 8317
Reputation : 716
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum