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Category Issue

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Category Issue

Post by Phenthus on February 28th 2016, 7:58 pm

Greetings,

I'm Phenthus. I would like to tell you that English isn't my first language; which means you might misunderstand me.

/

I have few categories in my forum but they don't show up in the forum. I don't know why, I would like you to fix it if it's possible.

/

http://fezplatform.forumdizini.com/

/

I'm trying to figure out why but I can't. I can create categories but It doesn't show in forum.

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Re: Category Issue

Post by Genesis on February 28th 2016, 8:03 pm

Do the categories have forums connected to them? If the categories do not have forums connected they will not show, once you add a forum to the category they will appear.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:06 pm

It is, I'm trying to figure out still but I think It is.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:09 pm

I have soem type of issue, even If I connect the forum to category, It isn't working.

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Re: Category Issue

Post by Genesis on February 28th 2016, 8:10 pm

Can you please send a screenshot of your "forums and categories" page?

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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:15 pm


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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:31 pm

@Forumedic wrote:Can you please send a screenshot of your "forums and categories" page?

did I do everything correct?

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Re: Category Issue

Post by APE on February 28th 2016, 8:33 pm

You have it all set up wrong you need it like this
See in the yellow line Wink

if you see in my screen shot the categories are all on the outside line and yours are on the inside like under the forums so the other categories are within the forum its self not in the main page





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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:35 pm

@APE wrote:You have it all set up wrong you need it like this
See in the yellow line Wink

if you see in my screen shot the categories are all on the outside line and yours are on the inside like under the forums so the other categories are within the forum its self not in the main page

I can't see any differences between your picture and my picture. Are you sure that you've checked my picture though? I think I did the samething like you did.

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Re: Category Issue

Post by Genesis on February 28th 2016, 8:37 pm

It is because your forums are not connected to the categories.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:40 pm

@Forumedic wrote:It is because your forums are not connected to the categories.

Could you detail 'connected to categories' please?

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Re: Category Issue

Post by Genesis on February 28th 2016, 8:42 pm

When you want to add a forum to the category you must hit the + that is on the same line as the category. For your case,not you modify a forum you should be able to connect it to the category as there is an option when editing it.

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Re: Category Issue

Post by APE on February 28th 2016, 8:43 pm

ok yes your right i was looking in the wrong part LOL you do have it set up right but the Bottom category Don't have a forum on it





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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:45 pm

@Forumedic wrote:When you want to add a forum to the category you must hit the + that is on the same line as the category. For your case,not you modify a forum you should be able to connect it to the category as there is an option when editing it.

I've tried my best man, It isn't working at all. I do understand the drill but It isn't working.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:46 pm

@APE wrote:ok yes your right i was looking in the wrong part LOL you do have it set up right but the Bottom category Don't have a forum on it

I've tried to create couple categories, none of them is working man. I need help.

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Re: Category Issue

Post by APE on February 28th 2016, 8:47 pm

ok do you have a test account on your forum so i can take a look in your ACP to see if i can work out why your getting this problem

If yes can you pm me with the username and password to the account.

Please remember i need a test account not your Founders account





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Re: Category Issue

Post by Genesis on February 28th 2016, 8:47 pm

What has happened is you created categories and the forums you created were not added to the category, instead you added the forums below the category. Since all your forums are not connected to categories, you can only see forums on your index/home, that's why the top of all the forums says "FORUM". If you edit a forum you will have an option that says "Attached to:", attach it to the category you want.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 8:48 pm

@APE wrote:ok do you have a test account on your forum so i can take a look in your ACP to see if i can work out why your getting this problem

If yes can you pm me with the username and password to the account.

Please remember i need a test account not your Founders account

I'll do it.

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Re: Category Issue

Post by Genesis on February 28th 2016, 8:50 pm

Also, if that is not the issue you must see:

Administration Panel > Display > Structure & hierarchy

If "Keep categories on index" is not set to full, set it to full.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 9:01 pm

@APE wrote:ok do you have a test account on your forum so i can take a look in your ACP to see if i can work out why your getting this problem

If yes can you pm me with the username and password to the account.

Please remember i need a test account not your Founders account

I somehow can't create another account, I'm sorry.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 9:03 pm

@Forumedic wrote:Also, if that is not the issue you must see:

Administration Panel > Display > Structure & hierarchy

If "Keep categories on index" is not set to full, set it to full.

Trying to find out it now.

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Re: Category Issue

Post by APE on February 28th 2016, 9:19 pm

ok i have made an account on your forum in the name of FM support can you go in the ACP and ok my account by the following settings

ACP >> Users & Groups Tab >>    Users >> Inactive Users

Then go to the following setting

ACP >> Users & Groups Tab >>   Groups >> Group Administration  find the admin setting that looks like this >>   Administrators 

Add my name FM support to that account and save





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Re: Category Issue

Post by brandon_g on February 28th 2016, 9:33 pm

Hello,

As explained above, they are set up correct except for the last one, labeled as 'Market', that one has no forum connected and as a result it will not show. The rest should show as they are set up right. Everyone who has helped you above me, as eliminated every other normal culprit except 1. The other thing that could possibly cause this issue is structure and hierachy. Please may you go to ACP (Admin panel)-->Display-->Structure and hiearchy-->Play and around with this, change it from medium, to heavy, etc. Sometimes on one of these settings, it will hide the categories as part of the structure design, changing it to different settings, usually between medium and heavy can make the categories show if the structure and hierachy are the culprit. If it still doesn't show after playing around with this for awhile, then we might have a real issue.

-Brandon


Remember to mark your topic when a solution is found.

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Re: Category Issue

Post by Phenthus on February 28th 2016, 11:10 pm

@APE wrote:ok i have made an account on your forum in the name of FM support can you go in the ACP and ok my account by the following settings

ACP >> Users & Groups Tab >>    Users >> Inactive Users

Then go to the following setting

ACP >> Users & Groups Tab >>   Groups >> Group Administration  find the admin setting that looks like this >>   Administrators 

Add my name FM support to that account and save

I'm trying to figure out still. Sadly my platform is in Turkish. Could you take few screen shots?

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Re: Category Issue

Post by Genesis on February 28th 2016, 11:12 pm

Can you please send me a test account with admin privileges in private message?

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Re: Category Issue

Post by Phenthus on February 28th 2016, 11:13 pm

@Forumedic wrote:Can you please send me a test account with admin privileges in private message?
I can't create accounts at the momment. I'll grant you permissions If you create one.

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Re: Category Issue

Post by Genesis on February 28th 2016, 11:17 pm

@Phenthus wrote:
@Forumedic wrote:Can you please send me a test account with admin privileges in private message?
I can't create accounts at the momment. I'll grant you permissions If you create one.
I registered, can you please activate me and putnmenin the admin group?

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Re: Category Issue

Post by Phenthus on February 28th 2016, 11:22 pm

@Forumedic wrote:
@Phenthus wrote:
@Forumedic wrote:Can you please send me a test account with admin privileges in private message?
I can't create accounts at the momment. I'll grant you permissions If you create one.
I registered, can you please activate me and putnmenin the admin group?

Done

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Re: Category Issue

Post by Genesis on February 28th 2016, 11:33 pm

Is it solved? Just edited it.

I changed the "Indeksdeki kategorileri ayırın:" to "medium".


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Re: Category Issue

Post by Phenthus on February 28th 2016, 11:36 pm

@Forumedic wrote:Is it solved? Just edited it.

I changed the "Indeksdeki kategorileri ayırın:" to "medium".




Yep, It is! Thank you so much. Is there anywhere to set it up? Do I have to do it again for each categories I'll do?

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