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Forum Domain Registered to Wrong Forum

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Solved Forum Domain Registered to Wrong Forum

Post by oaky on March 20th 2016, 7:29 am

Technical Details


Forum version : #Unspecified
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome
Who the problem concerns : All members
Forum link : http://otthunderdome.com

Description of problem

My forum recently switched ownership of the domain "otthunderdome.com" from its original forum (otrecliner.forumotion.com) to its current domain (which is now accessible through otxtest.forumotion.com) last year.

I purchased 1600 credits to renew the domain, but I am unable to do so through my admin panel - there is no option to renew the domain, because Forumotion still has the domain registered to my old forum, apparently?

See the screenshots below.




Keep in mind that our current forum that has the 'otthunderdome.com' domain is not otrecliner.forumotion.com.

oaky
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Solved Re: Forum Domain Registered to Wrong Forum

Post by APE on March 20th 2016, 3:49 pm

let me see if i get you right.

you had 2 forums one with
forum 1 otrecliner.forumotion.com
and forum 2 with otxtest.forumotion.com

you then deleted forum 1 and you now want to use the otrecliner.forumotion.com address as your Default FM domain name ?

and http://otthunderdome.com as your Main Domain name (you paid for )



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Solved Re: Forum Domain Registered to Wrong Forum

Post by oaky on March 20th 2016, 8:19 pm

@APE wrote:let me see if i get you right.

you had 2 forums one with
forum 1 otrecliner.forumotion.com
and forum 2 with otxtest.forumotion.com

you then deleted forum 1 and you now want to use the otrecliner.forumotion.com address as your Default FM domain name ?

and http://otthunderdome.com as your Main Domain name (you paid for )
Not quite.

Forum 1 had the original domain "otthunderdome.com" registered to it. After it expired, Buttercup was able to transfer the ownership of the domain to Forum 2 (we didn't have access to Forum 1 at the time), so Forum 2 had the address "otthunderdome.com".

Now that the domain has expired, Forumotion's software still thinks the domain is registered to Forum 1 instead of Forum 2, so I can't use the credits I just bought to renew our domain "otthunderdome.com" on Forum 2.

My community appreciates the assistance. I believe this will be the third time we have renewed this domain, and we would like to continue using it.

oaky
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Solved Re: Forum Domain Registered to Wrong Forum

Post by APE on March 20th 2016, 9:11 pm

Ok i will have to send this on to @The Godfather as Buttercup is no longer with forumotion.com Sad

I am not sure why the data was not sent over for your other forum to take over the Domain address as the address is linked to a forum address.

maybe it was just redirected from one to the other Think Shrug i will mark it as Pro admin for you,



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Solved Re: Forum Domain Registered to Wrong Forum

Post by APE on March 21st 2016, 3:07 pm

Good news Smile I have a report back about your Domain problem today.


Information:

The request for the renewal of the domain was made Today

The domain will be renewed sometime tomorrow !

Thank you for your understanding.

any problems Please feel free to post here and i will get right on to it Smile



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Solved Re: Forum Domain Registered to Wrong Forum

Post by oaky on March 22nd 2016, 3:56 am

Thank you! We appreciate it.

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Solved Re: Forum Domain Registered to Wrong Forum

Post by APE on March 22nd 2016, 6:21 pm

@oaky is this now solved ?



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Solved Re: Forum Domain Registered to Wrong Forum

Post by oaky on March 23rd 2016, 2:56 am

@APE wrote:@oaky is this now solved ?
Hi, it was solved for half of the day, but I'm getting this now.


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Solved Re: Forum Domain Registered to Wrong Forum

Post by APE on March 23rd 2016, 3:26 am

Hello i Do not get this Warning when i look at your forum

Please clear your Browser and try again.



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Solved Re: Forum Domain Registered to Wrong Forum

Post by oaky on March 23rd 2016, 4:50 am

The problem seems to have disappeared. None of my members are having it, so I'll mark this as solved.

Thanks!

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Solved Re: Forum Domain Registered to Wrong Forum

Post by SLGray on March 23rd 2016, 5:24 am

Topic solved and archived


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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