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Slowdowns?

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Solved Slowdowns?

Post by SamanthaMelissaS on April 7th 2016, 3:25 pm

Anyone else experiencing slowdowns? I had trouble logging in and pages are loading slowly on various sites... Is it just me? It started around 15:10 CET and it seems to be getting worse...

Sites I was trying to connect to:

www.friendcodes.nl (fcnl.actieforum.com)
avacweb.forumotion.co.uk
fmdesign.forumotion.com
fmthemes.forumotion.com
help.forumotion.com

Browsers: FireFox (64) & Edge (64)


Last edited by SamanthaMelissaS on April 20th 2016, 4:32 pm; edited 2 times in total

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Solved Re: Slowdowns?

Post by skouliki on April 7th 2016, 3:27 pm

hello yes happens to me also

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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 7th 2016, 3:29 pm

@The Godfather , could you please explain why we had another outage? And are we going to have more of them in the near future? Thanks in advance.


Last edited by SamanthaMelissaS on April 7th 2016, 3:32 pm; edited 1 time in total

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Solved Re: Slowdowns?

Post by APE on April 7th 2016, 3:30 pm

I am on the support forum and find its taking so long to load up and the pitchers and screen shot take so long to come up



as you can see the Editor tools are not even showing up.

i also had this for 2 mins
it looks like there doing some work on our servers i will try and find out right away.

APE





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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 7th 2016, 3:41 pm

@APE , I haven't seen the spinner, just blank pages or pages not loading at all fyi.

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Solved Re: Slowdowns?

Post by APE on April 7th 2016, 3:44 pm

Ive just been on the french forum and there is no posts there about it and i did try and PM The godfather on the french forum but he's PM box is closed to me Sad





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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 7th 2016, 3:49 pm

@APE wrote:Ive just been on the french forum and there is no posts there about it and i did try and PM The godfather on the french forum but he's PM box is closed to me Sad

'Great!'. I'm gonna be censoring my thoughts on that for the good of my warning bar, but I'd really appriciate it if someone could explain all of those outages and slowdowns lately. Moreover, could someone semi-guarantee there will be no more of them for a while?

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Solved Re: Slowdowns?

Post by APE on April 7th 2016, 3:51 pm

I have just asked a co worker to PM him and get him to reply to me on here or the French forum Smile

I hope i will get some thing back soon and i will ask him to post here when he gets time.





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Solved Re: Slowdowns?

Post by The Godfather on April 7th 2016, 3:55 pm

Hello,


Just a temporary network overload that caused this temporary inaccessibility. Nothing serious Embarassed


We apologize for the inconvenience For you

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Solved Re: Slowdowns?

Post by APE on April 7th 2016, 3:57 pm

LOL i did PM Lixyr but i will PM back telling her not to worry about it now LOL





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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 7th 2016, 3:59 pm

@The Godfather wrote:Hello,


Just a temporary network overload that caused this temporary inaccessibility. Nothing serious Embarassed


We apologize for the inconvenience For you

Isn't this calculable @The Godfather? Because we've been experiencing plenty of them 'overloads' for quite some time now. When the Americas come online around 3 pm CET and when the European weekends start 5 pm CET (the time the Paris offices closes and support can't be reached no more, unfortunately), these kind of outages and slowdowns seem to occur frequently. It all comes together now. It's either network related or the servers need to be split to devide the load not to get 'overloaded'. Well, isn't it time for Forumotion then, to scale up and invest in equipment to expand the network capability? I'm asking this, because I'm seeing support tickets being archived without satisfactory explanation (while you seem to know what's going on in reality) and things getting 'overloaded' frequently without any warning prior notice. I'm a paying member, and I pay plenty for your services in my believe, through various sites.

EDIT: Oh wow, it just got marked 'Solved'!
Well not by me.

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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 12th 2016, 4:59 pm

Bump.

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Solved Re: Slowdowns?

Post by brandon_g on April 12th 2016, 6:13 pm

The slowdowns are no longer occuring? Are they? If so, that is probably why it was marked solved by a staff member. Wink

-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: Slowdowns?

Post by APE on April 12th 2016, 6:14 pm

As the problem is now fixed our side The godfather may have marked it as solved!!

To your Question :

We sorry but we can't say it will not happen again but we do know we do our best to make sure we don't get down time on our servers.

our servers get hit hard some times and most of the time it will cope with the hits but now and then the system says hold on guys and slows down Sad this is not just our servers its all around the world on all sites (Even Google) so to ask if this will keep happening well the answer to that is No one knows But we do our best to limit this as much as we can.





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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 12th 2016, 7:15 pm

With all due respect I understand what you're saying, but isn't this the standard answer we've all been getting for a while now? This isn't an issue, it's a problem. The symptoms may have gone alright, but that didn't fix the problem. So, staff may mark it Solved, but in fact it isn't. That's why I didn't close the ticket yet Wink

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Solved Re: Slowdowns?

Post by SLGray on April 12th 2016, 9:49 pm

There is really no way to prevent slowdowns. Slowdowns are a way for the system to handle heavy traffic. Also this does not just happen to forums hosted by Forumotion. I have seen it on many different sites.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 12th 2016, 10:17 pm

@SLGray wrote:There is really no way to prevent slowdowns. Slowdowns are a way for the system to handle heavy traffic. Also this does not just happen to forums hosted by Forumotion. I have seen it on many different sites.

That's still not a solution and very much similar to all the answers I've seen in other tickets about the same kinda stuff. If you've got a flat tire and you see many more drive with a flat tire, does that automatically mean that's normal? Because that's what you're actually telling me: I just have to close my eyes, and keep on driving, right? I'm not asking a comparison between sites, I'm not asking for 100% up-time, all I'm asking for is to keep slowdowns and outages to an absolute minimum and I feel this isn't a minimum and FM is all too aware of it. So how they're gonna solve this problem? Everyone's complaining about it, and has been complaining about it for a longer period of time. All we can see there's no real solution being implemented yet, except for the replacement of servers like 1.5 years ago.

Now, please, let The Godfather and/or a pro-admin have an answer on this. Thank you.

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Solved Re: Slowdowns?

Post by The Godfather on April 13th 2016, 3:52 pm

Hello,

Forumotion servers are from the latest generation that you can find on the market and are at the top level performance dude Wink

But as already said, it's impossible to ensure full time availability. We do not choose to have hardware problems...! You can buy the most efficient and performent car in the world and it will fail without warning ... so I can not give you a promise that nobody in the world can hold. Google goes down, Facebook goes down, twitter goes down and Forumotion forums goes down from time to time to.

All you need to know and i can guarantee you is that behind our service you have a team who work night and day to correct these errors when they appear. But i can't gives you guarantee against the unknown, because if I could do it, I'll go play lottery ... Laughing

thanks for your understanding

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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 13th 2016, 5:04 pm

@The Godfather wrote:Hello,

Forumotion servers are from the latest generation that you can find on the market and are at the top level performance dude Wink

But as already said, it's impossible to ensure full time availability. We do not choose to have hardware problems...! You can buy the most efficient and performent car in the world and it will fail without warning ... so I can not give you a promise that nobody in the world can hold. Google goes down, Facebook goes down, twitter goes down and Forumotion forums goes down from time to time to.

All you need to know and i can guarantee you is that behind our service you have a team who work night and day to correct these errors when they appear. But i can't gives you guarantee against the unknown, because if I could do it, I'll go play lottery ... Laughing

thanks for your understanding

Dude?? Rolling Eyes I don't think you want to be called The Godmother either, do you? Laughing

I understand what you're saying and, again, I'm not looking for 100% up-time here. All I'm asking for is to be in control and stay in control, even of the network components (none of that is to be found in your reply, unfortunately).

I've got a few more questions:
- Are these slowdowns / outages network or server related?
- Is FM in control of the servers only or network just the same?
- If FM is in control of the network, because of frequent 'overloads', when will these components be upgraded / replaced or network bandwidth be increased?
- You're mentioning 24/7 support, nothing less (good work btw), but the experience proves no support is available (to staff) from 5 pm CET on Fridays - 9 am CET on Mondays. How come we're (and staff is) left in the dark during such periods of time? Most of the slowdowns and outages occur during the weekends.
- Outages are mostly not being recognized by support during the weekends. Are they equipped with tooling to get the alarms when outages do occur? And how will they report back to us?
- Are the outages / slowdowns being recognized as a problem rather than incidental issues by your organization?

Thanks in advance for answering them.

Hello Samantha.

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Solved Re: Slowdowns?

Post by Nintenex on April 15th 2016, 11:25 pm

I'm having serious issues to, my site was completely down, and i think my site might be blocked in some countires or it has settings to block people out from certain countries.

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Solved Re: Slowdowns?

Post by APE on April 15th 2016, 11:55 pm

@Nintenex What is your URL of your forum ?





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Solved Re: Slowdowns?

Post by Nintenex on April 16th 2016, 12:48 am

www.nintenex.com

thats the URL, please let me know what you experience when clicking the URL, Hopefully it displays, If not maybe you can help me figure it out.

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Solved Re: Slowdowns?

Post by APE on April 16th 2016, 12:51 am

I have no problem seeing your site it maybe your URL that is making it run slow did you get your URL from us or is it hosted by someone else ?





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Solved Re: Slowdowns?

Post by Nintenex on April 16th 2016, 12:53 am

@APE wrote:I have no problem seeing your site it maybe your URL that is making it run slow did you get your URL from us or is it hosted by someone else ?

I'm hosting my URL from dreamhost, you think maybe its causing lag every once in awhile and causing it not to display at certain times?

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Solved Re: Slowdowns?

Post by APE on April 16th 2016, 1:11 am

Yes i think it may be them try giving them a call and ask if there is any server problems as we can not really deal with URL's that are not hosted by us.

Right now our systems are running 100%





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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 16th 2016, 3:51 am


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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 20th 2016, 9:02 am

Le bump, please! Thank you, @The Godfather . + sites are really lagging a lot sometimes! And it's not our provider, that much I know!

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Solved Re: Slowdowns?

Post by The Godfather on April 20th 2016, 4:09 pm

@SamanthaMelissaS your questions have no relation with your slowdown problem Rolling Eyes

as already indicated, there is currently no slowdown on our service. :rose:

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Solved Re: Slowdowns?

Post by SamanthaMelissaS on April 20th 2016, 4:32 pm

@The Godfather wrote:@SamanthaMelissaS your questions have no relation with your slowdown problem Rolling Eyes

as already indicated, there is currently no slowdown on our service. :rose:

Thanks! Smile

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Solved Re: Slowdowns?

Post by APE on April 20th 2016, 8:40 pm

Topic solved and archived





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