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Credits not posting to my forum account.

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Solved Credits not posting to my forum account.

Post by Jenn_Ivan on April 19th 2016, 7:05 am

I purchased 500 credits using PayPal. The money was taken immediately out of my PayPal account but I have yet to receive the credits and it's been over 2-3 hours. Usually I receive them instantly. Is there some kind of issue and when should I receive the credits?

Thank you.

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Solved Re: Credits not posting to my forum account.

Post by Vanityy on April 19th 2016, 7:16 am

I believe it can take up to 24 hours normally. If not, then there may be an issue.
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Solved Re: Credits not posting to my forum account.

Post by Jenn_Ivan on April 19th 2016, 7:35 am

OK. They've always gone on immediately every other time I've bought them, but I will give it 24 hours.

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Solved Re: Credits not posting to my forum account.

Post by SLGray on April 19th 2016, 7:44 am

PayPal transactions can take of to 24 hours to appear.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Credits not posting to my forum account.

Post by Jenn_Ivan on April 20th 2016, 10:55 am

It's now been over 28 hours and I still haven't received my credits. Who do I need to get in contact with to resolve this? Thanks.

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Solved Re: Credits not posting to my forum account.

Post by APE on April 20th 2016, 11:37 am

Hello

Please PM me with the following.
Code:
URL of your forum:
screenshot of proof of credits paid:
screen shot off credits page on your forum:

I will pass this on to the right member of staff for you.



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Solved Re: Credits not posting to my forum account.

Post by APE on April 20th 2016, 12:14 pm

Your PM Was Received With Thanks
Your Request is In-progress
Some one will get back to you or myself as soon as they can.
Sorry for the delay.
Thank you for your understanding.



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Solved Re: Credits not posting to my forum account.

Post by The Godfather on April 20th 2016, 4:23 pm

@Jenn_Ivan wrote:I purchased 500 credits using PayPal. The money was taken immediately out of my PayPal account but I have yet to receive the credits and it's been over 2-3 hours. Usually I receive them instantly. Is there some kind of issue and when should I receive the credits?

Thank you.

hello,

Regularisation done. you got you're 500 credits Wink

sorry for the delay
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Solved Re: Credits not posting to my forum account.

Post by Jenn_Ivan on April 20th 2016, 4:32 pm

Thank you for taking care of this for me. The credits have been added to my forum. I appreciate getting this resolved quickly.

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Solved Re: Credits not posting to my forum account.

Post by Vanityy on April 20th 2016, 4:37 pm

I'm glad you got your credits, I hope you have a nice day!
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Solved Re: Credits not posting to my forum account.

Post by brandon_g on April 20th 2016, 6:17 pm

Hello,

Is this solved?

-Brandon


Remember to mark your topic when a solution is found.
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Solved Re: Credits not posting to my forum account.

Post by APE on April 20th 2016, 8:36 pm

Topic solved and archived



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