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Error during your credits update.

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In progress Error during your credits update.

Post by minneauxx on April 21st 2016, 6:02 pm

i keep getting this when i try to buy credit each time

"Sorry, we cannot complete your payment at this time"

i use my skrill account to do it tho

EDIT:
Also used Paypal and still get the same error

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In progress Re: Error during your credits update.

Post by APE on April 21st 2016, 8:20 pm

did you try and pay some other way ?





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In progress Re: Error during your credits update.

Post by minneauxx on April 21st 2016, 8:24 pm

No I used Skrill

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In progress Re: Error during your credits update.

Post by APE on April 21st 2016, 8:29 pm

could you try any other way to pay for it and see if you stall have the problem.





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In progress Re: Error during your credits update.

Post by minneauxx on April 21st 2016, 9:04 pm

Skrill is the only thing I can get access to

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In progress Re: Error during your credits update.

Post by SLGray on April 21st 2016, 9:15 pm

It could be an issue with Skrill, not Forumotion.  Wait a couple hours and try again.


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In progress Re: Error during your credits update.

Post by APE on April 21st 2016, 9:29 pm

@SLGray wrote:It could be an issue with Skrill, not Forumotion.  Wait a couple hours and try again.
yes it maybe a problem with Skill,

It would also help us some more if you would be so kind to take a screen shot of the page you get when getting the error. if this is still a problem tomorrow then we will be happy to pass this on to some one to tool at Smile





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In progress Re: Error during your credits update.

Post by minneauxx on April 21st 2016, 9:30 pm

Okay

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In progress Re: Error during your credits update.

Post by minneauxx on April 21st 2016, 10:50 pm


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In progress Re: Error during your credits update.

Post by minneauxx on April 21st 2016, 10:51 pm


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In progress Re: Error during your credits update.

Post by minneauxx on April 22nd 2016, 10:57 am

Any help here

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In progress Re: Error during your credits update.

Post by The Godfather on April 22nd 2016, 11:26 am

hello,

do you get this error:



after clicking in the buton "back to marchant" here ?



if yes, it's normal because the call back url from skrill gives no infos to your forum to update it's credits.

if not, please eplain the exact way you process to get the error in the forum?

thank's

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In progress Re: Error during your credits update.

Post by minneauxx on April 22nd 2016, 11:29 am

I have Skrill with money in it..

I just click on buy credit from my forum at misc
Then I sign in to make the purchase .. I keep getting this

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In progress Re: Error during your credits update.

Post by The Godfather on April 22nd 2016, 11:38 am

so it's what i sayed. the error is in skrll's side and skrill send back an error to forumotion so the forum can't update the credits.

we can't do anything about that, you have to contact skrill support

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In progress Re: Error during your credits update.

Post by minneauxx on April 22nd 2016, 8:22 pm

i used different skrill account...still the same error

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In progress Re: Error during your credits update.

Post by minneauxx on April 22nd 2016, 8:24 pm

and i have tried paypal too

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In progress Re: Error during your credits update.

Post by SLGray on April 22nd 2016, 11:53 pm

You need to contact Skrill.  The issue is not on Forumotion's side.


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In progress Re: Error during your credits update.

Post by minneauxx on April 23rd 2016, 12:27 am

I tried PayPal too though

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In progress Re: Error during your credits update.

Post by SLGray on April 23rd 2016, 12:54 am

Then contact PayPal.


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In progress Re: Error during your credits update.

Post by APE on April 23rd 2016, 2:34 pm

can you please give us a screen shot of what your getting when you try Paypal This will help us some more.

the problem is i have tested it on my forum and to as far as i want to go with buying credits it all works fine the problem is i don't want to buy credits right now so i can not go all the way with paying for credits  so a screen shot is the best way to showing what your problem is.





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In progress Re: Error during your credits update.

Post by minneauxx on April 23rd 2016, 3:15 pm

In my opinion I think u should add more payment systems ..
Like Bitcoin , or wmz

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In progress Re: Error during your credits update.

Post by APE on April 23rd 2016, 6:49 pm

@minneauxx wrote:In my opinion I think u should add more payment systems ..
Like Bitcoin , or wmz

The problem is adding more payment systems is its not used world wide so we only ad the ones that we know anyone can use.

also the cost to add others may be more then we can spend out for Don't forget we are a free forum host and the cost to have more systems will dig in to your pocket aswell.


Last edited by APE on April 25th 2016, 12:02 am; edited 1 time in total





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In progress Re: Error during your credits update.

Post by SLGray on April 23rd 2016, 10:39 pm

Have you contacted Skrill to see what they say since The GodFather said this is not an issue on Forumotion's side?


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In progress Re: Error during your credits update.

Post by minneauxx on April 24th 2016, 8:15 am

yes, i even called them...
i can use the skrill account for other purchases but when i buy credit ...i keep getting that

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In progress Re: Error during your credits update.

Post by minneauxx on April 24th 2016, 8:32 am


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In progress Re: Error during your credits update.

Post by APE on April 24th 2016, 2:00 pm

@minneauxx wrote:

is this the same with paypal do you get the same error ?





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In progress Re: Error during your credits update.

Post by minneauxx on April 24th 2016, 2:02 pm

yes pls

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In progress Re: Error during your credits update.

Post by APE on April 24th 2016, 2:06 pm

ok well this dose look to be a problem to be looked at again on monday as the head office is closed for the weekend.

If you are getting the same error With your skrill account and also with paypal then there must be something wrong as the 2 accounts are not linked in any way.

I will tag @The Godfather again in this topic.

APE





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In progress Re: Error during your credits update.

Post by minneauxx on April 24th 2016, 2:07 pm

okay thanks..

will be glad

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In progress Re: Error during your credits update.

Post by SLGray on April 24th 2016, 8:08 pm

What did Skrill say when you described the issue you are having? The GodFather said it was not an issue on Forumotion's side.


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