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Error during your credits update.

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In progress Error during your credits update.

Post by minneauxx on April 21st 2016, 6:02 pm

First topic message reminder :

i keep getting this when i try to buy credit each time

"Sorry, we cannot complete your payment at this time"

i use my skrill account to do it tho

EDIT:
Also used Paypal and still get the same error

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In progress Re: Error during your credits update.

Post by felicity4us2 on April 24th 2016, 11:22 pm

I also tried all options and got the same error. I am not understanding how we are able to buy credits if we can't get through this system. Calling them does not help - we have been through this before, but what did work was trying several different cards until one worked. That doesn't seem to be working either. We have also had the same input from members who try to donate. Thank you for your patience and help with this.

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In progress Re: Error during your credits update.

Post by APE on April 24th 2016, 11:50 pm

@SLGray wrote:What did Skrill say when you described the issue you are having?  The GodFather said it was not an issue on Forumotion's side.
@SLGray

Please read what the member has side they are not just using Skrill they have also used Paypal and are still getting the problem so there for there must be some other underlined problem.

Not being funny but if it was just One system then we would say its 100% down to Skrill but it is not Just Skrill it is Paypal aswell so this has to be looked at by the teach team.

If i wanted credits i would run a test my self but as i Don't need any right now i can't run a test.





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In progress Re: Error during your credits update.

Post by SLGray on April 24th 2016, 11:55 pm

The first post said Skrill.


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In progress Re: Error during your credits update.

Post by APE on April 24th 2016, 11:58 pm

yes and then in other posts after thet the member says they used Paypal and now they have gave the other systems we offer a try and still get the same error so there for it is some thing our end or it has something to do with the part of the world the member lives .... one way or the other this needs to be reported to our teach team to look at as the member wants to buy credits and can't do it with any of our systems





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In progress Re: Error during your credits update.

Post by SLGray on April 25th 2016, 12:03 am

Ok.  We will see what @The GodFather has to say about this.


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In progress Re: Error during your credits update.

Post by minneauxx on April 25th 2016, 10:40 am

Yes I would be glad if u take a look for me by your team..

Cos I used both Skrill and PayPal..
I contacted them says the account is perfect..

I went ahead to try my friends PayPal account to see..still the same error

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In progress Re: Error during your credits update.

Post by The Godfather on April 25th 2016, 4:52 pm

hello,

We noted this problem. we will study the situation to see what we can do on our side :wouhou:

We apologize for the inconvenience :rose:

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In progress Re: Error during your credits update.

Post by minneauxx on April 25th 2016, 5:30 pm

okay...sure..

will be waiting on u

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In progress Re: Error during your credits update.

Post by minneauxx on April 25th 2016, 5:44 pm

its working now..i tried paypal and it worked...credit have been updated

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In progress Re: Error during your credits update.

Post by minneauxx on April 25th 2016, 5:46 pm

but skrill is still not working

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In progress Re: Error during your credits update.

Post by APE on April 25th 2016, 5:47 pm

Thank you for letting us know that you got paypal to work Smile lets hope that the other one gets fixed also Smile





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In progress similar/same issue

Post by krathyn on April 25th 2016, 10:53 pm

unable to get the donations into credits at Krill at at all. We have no account with PayPal available. we also had the same thing happen with allo pass with the addition of a browser stating that there was no way to complete such a transaction.
haven't had donations in awhile and have adds all over if the person is logged out or not registered.
possibly people have attempted and not been able to donate, and given up.
don't have the ability to contact Krill or Allopass, but just like the OP here the problem is not just one company.
krathyn

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In progress Re: Error during your credits update.

Post by minneauxx on April 25th 2016, 10:57 pm

PayPal not working again nor the skrill😞😞😞😞😞

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In progress Re: Error during your credits update.

Post by APE on April 25th 2016, 10:58 pm

@krathyn wrote:unable to get the donations into credits at Krill at at all. We have no account with PayPal available. we also had the same thing happen with allo pass with the addition of a browser stating that there was no way to complete such a transaction.
haven't had donations in awhile and have adds all over if the person is logged out or not registered.
possibly people have attempted and not been able to donate, and given up.
don't have the ability to contact Krill or Allopass, but just like the OP here the problem is not just one company.
krathyn

Thank you for reporting this to us please can you fill out the following

Code:
[b]URL of your forum:[/b]
[b]Credits system you used:[/b]
[b]screen shot of the Error page you get:[/b]
[b]Browsers used:[/b]
filling this in will help our staff look over the systems and find away to fix this.





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In progress Re: Error during your credits update.

Post by APE on April 25th 2016, 11:00 pm

@minneauxx wrote:PayPal not working again nor the skrill😞😞😞😞😞

Don't worry the tech team have been asked to look at this but right now the office is closed until tomorrow.

we will do our best to get a reply about the problem as soon as we can.

We thank you for your understanding.





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In progress answers to some questions- from krathyn

Post by krathyn on April 26th 2016, 1:16 am

here are the answers to the questions i was asked earlier
forum is friendsandsurvivors.forumotion.com AKA ftass.net
don't know what is meant by credit system it is the one that came with the board. Last time a successful interaction was made was 6 months ago. Paypal was available to subscribers then. The Paypal logo is on the administrators side but no longer appears on the subscribers side.
browsers used are Firefox and Chrome, error reported happened with Firefox.
I am not sure how to make a screen shot, would like to learn.
There was one earlier in this thread that looked same as we are experiencing: Post no.help.forumotion.com t146865:error-during-your-credits-update#1010474
thank you, krathyn

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In progress Re: Error during your credits update.

Post by brandon_g on April 26th 2016, 3:01 am

Hello,

As for how to take a screenshot, this tutorial should be able to help you: http://help.forumotion.com/t140199-how-to-take-a-screenshot .

-Brandon



Remember to mark your topic when a solution is found.

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In progress Re: Error during your credits update.

Post by krathyn on April 26th 2016, 4:56 am

went to the tutorial and read it thouroughly. could not find Paint on my computer. Have a program named Picasa which am not sure how to make it do the same thing?
thank you for the tutorial.. i think i understand what to do just can't find how to make Picasa work.
Thank you,
krathyn

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In progress Re: Error during your credits update.

Post by Genesis on April 26th 2016, 5:18 am

What computer do you use?

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In progress Re: Error during your credits update.

Post by krathyn on April 26th 2016, 5:30 am

this is a 2012 laptop by Hewlitt Packard--
it has windows 10

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In progress Re: Error during your credits update.

Post by The Godfather on April 26th 2016, 9:32 am

@minneauxx wrote:i keep getting this when i try to buy credit each time

"Sorry, we cannot complete your payment at this time"

i use my skrill account to do it tho

EDIT:
Also used Paypal and still get the same error

Hello,

We have extensively studied this problem and I can confirm that the problem is not on the side of Forumotion. As seen in the screen you provided you have been redirected to the called back URL when an error occurs. Therefore, it's Skrill which is the source of the problem.



Indeed, as you can see on your screen, the id_m parameter received by Forumotion from Skrill for your action is 4 which is the error code that's why the forum show's the error page = normal.

On our side, we contacted skrill support to report the issue but I must admit that from my experience, they are not too reactive...! then I suggest you to do the same so that they'll move and accelerates resolution of this problem.

Thank you

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In progress Re: Error during your credits update.

Post by minneauxx on April 26th 2016, 9:53 am

Skrill don't give a [Language]...I can call and be on hold like 30mins...
U send them report or message...u will be waiting on them the whole year..

But I tried PayPal again tho..had an error after the first transaction

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In progress Re: Error during your credits update.

Post by The Godfather on April 26th 2016, 12:22 pm

We just had a response from Skrill that recognize having errors on their part.

@minneauxx Can you please send me by PM the email address of your Skrill account to see if it's the error address they're talking about ?

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In progress Re: Error during your credits update.

Post by minneauxx on April 26th 2016, 12:23 pm

okay bro

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In progress Re: Error during your credits update.

Post by The Godfather on April 29th 2016, 4:40 pm

hello

skrill team confirm that your email is the one that appears in their errors log! therefore, it's on their side. you have to be patient until they fix the problem

sorry for that

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