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Option for members to 'Hide my online status' has disappeared from Profile Preferences

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Solved Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 4:39 pm

Technical Details


Forum version : #Invision
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : All members
Forum link : http://krazykats.forumotion.co.uk

Description of problem

We seem to have lost the option in Profile > Preferences for a member to choose to hide their online status; i.e. 'Hide my online status' (tick yes or no).
This is the option that should come between 'Allow Newsletters' and 'Always notify me of replies'

(I have taken a screenshot but unfortunately not technically-minded enough to upload it up here.)

After the 'Allow Newsletters' it now goes straight to 'Always notify me of replies' - and also the list from there on has jumped in about 2 inches and lists down under the o YES / o NO part.



kaykay
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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by brandon_g on May 7th 2016, 5:25 pm

Hello,

To upload an image/screenshot to the forum, just click on the icon with an image of a picture with a floppy disk on top of it, once clicked, it will bring down a drop down with a box that says 'drag images here' or 'Select files' , hit select files, find the screenshot on your computer and double click it, then hit upload. Once the image is finished uploading, hit 'Send all' , once this is done, it should automatically insert the image into the post, then you can send it along with your message.

We will need that screenshot to help you with this issue. All users should get this option, as there isnt an option (atleast that I remmeber) in the admin panel to disable this from showing.

-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 6:32 pm

@brandon_g wrote:Hello,

To upload an image/screenshot to the forum, just click on the icon with an image of a picture with a floppy disk on top of it, once clicked, it will bring down a drop down with a box that says 'drag images here' or 'Select files' , hit select files, find the screenshot on your computer and double click it, then hit upload. Once the image is finished uploading, hit 'Send all' , once this is done, it should automatically insert the image into the post, then you can send it along with your message.

We will need that screenshot to help you with this issue. All users should get this option, as there isnt an option (atleast that I remmeber) in the admin panel to disable this from showing.

-Brandon

Thanks brandon.

I have tried all that, but failed. Error report says: "312. Your file type is not allowed"

Very frustrating, because I have tried uploading screenshots here before and simply cannot get the hang of it.


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by SLGray on May 7th 2016, 6:35 pm

Have you modified the template that deals with that page?


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 6:39 pm

@SLGray wrote:Have you modified the template that deals with that page?

I think I might have done - inadvertently. Some time back I was trying to make it that only admin/mods could hide their online status - and I may have deleted the whole option at that time. Is there any way I can get this back?

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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by SLGray on May 7th 2016, 6:46 pm

You can delete the modified template, unless you have other modifications you want to keep.


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by APE on May 7th 2016, 6:51 pm

Hello @kaykay

Please do the following step to see if this make it come back if it does then we can work on getting this fixed for you.

ACP >> Display tab >> Templates >> Profile >> Force the default templates : YES Then save

now go see if this has put it back.

If it dose then we can work on making the change to your templates back to the way they should be.





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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 6:53 pm

@SLGray wrote:You can delete the modified template, unless you have other modifications you want to keep.

Does that mean 'Force the basic CSS' ?

As far as I know, these are the only modifications I have made (and that was following advice from a question here on the Support Forum):

a:link {
text-decoration: none;
}

a:hover {
text-decoration: underline;
}

If I force the basic CSS - and then add back the above, would that do it?

ETA: Aah, I have just seen APE's reply before sending this post. Thank you APE, I think that answers my question. I'm going to try that now.

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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by APE on May 7th 2016, 6:55 pm

@kaykay wrote:
@SLGray wrote:You can delete the modified template, unless you have other modifications you want to keep.

Does that mean 'Force the basic CSS' ?

As far as I know, these are the only modifications I have made (and that was following advice from a question here on the Support Forum):

a:link {
text-decoration: none;
}

a:hover {
text-decoration: underline;
}

If I force the basic CSS - and then add back the above, would that do it?

ETA: Aah, I have just seen APE's reply before sending this post. Thank you APE, I think that answers my question. I'm going to try that now.
yes just give that a try and see if you get it back if you do then i will be happy to help you some more Smile





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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by brandon_g on May 7th 2016, 6:56 pm

An admin should still be able to change whether a user can hide or not, when you click a user's profile as an administrator, you will see at the bottom 'Administrate this user', click that, this will take you their profile in the admin panel. Scroll down and towards the bottom (down where you can change the ranks and disable pms for that user) you should see the option for hiding the users online status.

Even if it doesnt visibly appear on the actual profile, an administrator should still be able to change a user's online status using this method in the admin panel.

-Brandon


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by SLGray on May 7th 2016, 6:57 pm

Changing the option will not make it disappear.


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 6:58 pm

Have forced the basic CSS- and no the problem is still there.
The only thing that's changed is the underlining modifications that I made - gone back to default.

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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by SLGray on May 7th 2016, 6:58 pm

I am talking about the templates.

AP > Display > Templates


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by APE on May 7th 2016, 6:59 pm

yes i asked you to go to templates not to the CSS files Smile





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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 7:04 pm

@SLGray wrote:I am talking about the templates.

AP > Display > Templates

Yes! That has solved it! Thank you so very much, SLGray. Very Happy

Please mark this problem as SOLVED. pirat


and thanks to everyone for your helpful replies.

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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by SLGray on May 7th 2016, 7:05 pm

So you deleted the modified template?


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 7:09 pm

@SLGray wrote:So you deleted the modified template?

No. I simply forced the default. I will delete it now. Thanks.

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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by APE on May 7th 2016, 7:10 pm

before you mark as solved

ACP >> Display tab >> Templates >> Profile >> Force the default templates : NO Then save

Next you want to turn off the template that made the change.

ACP >> Display tab >> Templates >> Profile >> look for the red cross :delete:and click it that will remove the template and set it back to default





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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by kaykay on May 7th 2016, 7:14 pm

@APE wrote:before you mark as solved

ACP >> Display tab >> Templates >> Profile >> Force the default templates : NO Then save

Next you want to turn off the template that made the change.
ACP >> Display tab >> Templates >> Profile >> look for the red cross and click it Delete that will remove the template and set it back to default

OK - I've done that now (back to front - but it worked anyway!).

SOLVED

kaykay
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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by SLGray on May 7th 2016, 7:16 pm

Topic solved and archived


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Solved Re: Option for members to 'Hide my online status' has disappeared from Profile Preferences

Post by APE on May 7th 2016, 7:16 pm

@kaykay wrote:
@APE wrote:before you mark as solved

ACP >> Display tab >> Templates >> Profile >> Force the default templates : NO Then save

Next you want to turn off the template that made the change.
ACP >> Display tab >> Templates >> Profile >> look for the red cross and click it Delete that will remove the template and set it back to default

OK - I've done that now (back to front - but it worked anyway!).

SOLVED
LOL your welcome Smile glad we could fix your problem for you today have a great weekend.

APE and the Forumotion Team





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