Cant login or reset passwork

by msedgley March 18th 2016, 1:36 pm

Hello,

Ive not used my forumotion site for a while and i wanted to log in however none of my passwords work so ill assume i cant recall it. I also try to request a pass reset but apparently the admin panel does not allowed me to request a new password.

How can i gain access back to my site please, never had an issue like this before

site address rofclan.forumotion.co.uk

Thanks
Maxine

by **brandon_g** March 18th 2016, 1:48 pm

Hello,

Please read case 4 of this topic: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password . Wink

-Brandon

by msedgley March 18th 2016, 10:55 pm

buttercup does not accept PMs so not sure how to PM her/him

by Guest March 18th 2016, 10:58 pm

Then try Derri instead.

by **SLGray** March 18th 2016, 11:15 pm

Send the information to me.

by mill_admin March 21st 2016, 2:56 am

Hi i have the same issue and tried selecting a new pass word to be sent to me , it never was sent now the forum is out of reach how can this be fixed?

Solved

by **SLGray** March 21st 2016, 3:49 am

brandon_g wrote:Hello,

Please read case 4 of this topic: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password .

-Brandon

by mill_admin March 21st 2016, 12:20 pm

right i tried that after trying to re sett the pass word so i would have to assume that the pass word is re sett and i never got a e-mail i cant go further

by **Ape** March 21st 2016, 2:44 pm

mill_admin wrote:right i tried that after trying to re sett the pass word so i would have to assume that the pass word is re sett and i never got a e-mail i cant go further

Hello can i ask who is your Email host ?

do not give full Email address just the last part like
Hotmail , yahoo, live, Gmail and so on.

I know we have a problem with some Email providers Blocking our mail.

also look in your Junk mail as some get posted there

by mill_admin March 21st 2016, 6:06 pm

aol , never had a issue before related to forumotion not reaching me with e mails

by **Ape** March 21st 2016, 6:13 pm

can i have a link to your forum so i can see if the Password was sent to you?

by mill_admin March 21st 2016, 6:25 pm

sent you a P.M. it is better to continue this way

by **Ape** March 21st 2016, 6:46 pm

@mill_admin I have sent you a new PM and reset your password

by **Ape** March 21st 2016, 8:52 pm

mill_admin Your Problem is now Solved

by **Ape** May 11th 2016, 7:50 pm

Reopened Thread from Trash by Request from the topic starter

If you have asked a member of staff to do some thing you will need to PM that member again and tell them your problem.

 Notice to The member:

This post was not closed by a member of the staff it was put in the trash can as you did not post in it in the last 7 days

You need to keep the staff members informed of the progress or it will be locked again.