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Newsletter Tracking

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Solved Newsletter Tracking

Post by troyeccles on May 23rd 2016, 1:17 pm

Hi,

I issued an HTML based newsletter via the admin panel to around 2000 users.
In the TRACKING & ACHIVE section, there's nothing to indicate that a newsletter was sent. Both the DELAY section and SAVEBOX are empty.

When I sent the email, it issued me with a test email (which I received) but I've not had a copy via the mass mail out.

Is there any way of checking if it went out?
Is there a way of tracking how many were received/opened?

Troy.


Last edited by troyeccles on May 24th 2016, 4:15 am; edited 1 time in total

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Solved Re: Newsletter Tracking

Post by brandon_g on May 23rd 2016, 2:37 pm

Hello,

When exactly did you send the newsletter? Sometimes it can take up to 24 hours to deliver your newsletter, especially when your sending it to so many users, our system can only send so many newsletters at a time. It sends them a little at a time until they are all sent out. Sometimes it can also take awhile if alot of people are sending newsletters on our system because our system has to send the newletter of every forum that sends one. There might other forums' who sent a newsletter that our system is still working on sending that is ahead of you in the queve.

If it hasn't been 24 hours since you sent it, please wait atleast the 24 hours, then let us know if it still hasn't been sent.

-Brandon


Last edited by brandon_g on May 24th 2016, 4:28 am; edited 1 time in total


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Solved Re: Newsletter Tracking

Post by troyeccles on May 24th 2016, 4:12 am

Hi Brandon.

Yep! It came through eventually.

I take it there's no way of tracking what's been opened and read?

If not, this is solved.

Thanks.



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Solved Re: Newsletter Tracking

Post by SLGray on May 24th 2016, 4:13 am

@troyeccles wrote:I take it there's no way of tracking what's been opened and read?
Nope.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Newsletter Tracking

Post by APE on June 5th 2016, 9:14 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules



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