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cant log on my site

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Solved cant log on my site

Post by Guest on June 5th 2016, 9:51 pm

i tryed to log on my site on my computer its says im log on even though im not how can i fix that?


Last edited by snowfairymusa on June 6th 2016, 6:32 pm; edited 1 time in total

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Solved Re: cant log on my site

Post by SLGray on June 5th 2016, 9:52 pm

Do you get any kind of message when you try to log in?  If you do, what does it say?


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Solved Re: cant log on my site

Post by Guest on June 5th 2016, 9:53 pm

no

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Solved Re: cant log on my site

Post by SLGray on June 5th 2016, 9:57 pm

So what exactly happens after you enter your username and password?


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Solved Re: cant log on my site

Post by Guest on June 5th 2016, 10:08 pm

nothing my account just stays on

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Solved Re: cant log on my site

Post by SLGray on June 5th 2016, 10:13 pm

Stays on?


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Solved Re: cant log on my site

Post by Guest on June 5th 2016, 10:16 pm

yes my account wont log off until turn off computer

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Solved Re: cant log on my site

Post by SLGray on June 5th 2016, 10:35 pm

So pressing the log out button does not log you out?

Are you trying to log in on two devices:  desktop and laptop?


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Solved Re: cant log on my site

Post by Guest on June 5th 2016, 11:04 pm

no about the two devices since im not really log on even though it says im log on i dont have access to anything

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Solved Re: cant log on my site

Post by SLGray on June 5th 2016, 11:14 pm

I am going to send you a PM.


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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 12:42 am

clearing the cache and deleting the forum cookies didnt work too Sad

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Solved Re: cant log on my site

Post by brandon_g on June 6th 2016, 12:53 am

Hello,

May you please provide us a screenshot of what happens both before and after you hit the logout button?

Just to confirm as well, the web browser your using is Microsoft Edge or Internet Explorer?

-Brandon


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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 1:11 am

i cant do screen shots cause im still learning how to do screenshots i took pictures on my phone oh i dont have trouble logging out i have trouble logging on here the pictures see it says im log on even though im not


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Solved Re: cant log on my site

Post by SLGray on June 6th 2016, 1:14 am

For Screenshots:  http://help.forumotion.com/t140199-how-to-take-a-screenshot

So the real issue is that you can not log off the forum?


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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 1:22 am

no i cant log on even though my account is on im not really on

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Solved Re: cant log on my site

Post by brandon_g on June 6th 2016, 2:23 am

Ok so let me see if I understand the problem correctly. Your saying that the forum says your logged in when your not your not really logged in?

If I understand you correctly and this is indeed the problem, then my next question to you is this: Do ever visit or log into your forum from multiple browsers or devices (I.e meaning Internet explorer or edge AND another browser like Firefox or Chrome at the same time or visit/login from your computer and visit/login from a phone or tablet)?

If the answer to either is yes, try checking those other browsers and devices because everytime you log on from a different browser, it creates a new, seperate cookie when you log in. This means that even if you log out of your forum on one browser or device, you could still remain logged in on another browser or device. That said, check through all your browsers and devices to see if you are logged in on any other browser or device.


It should not matter if are already logged in though elsw where though, you should still be able to login anyway because you can login on the multiple devices and browsers and system will allow it.

Have you tried logging in anyway, even though it says your already logged in?

-Brandon


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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 2:32 am

nope i only use one browser on my phone and laptop i always go on my site when im on my phone i always use metro web and when i go on my site on my computer i always use chrome

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Solved Re: cant log on my site

Post by brandon_g on June 6th 2016, 3:30 am

Ok and have you checked both your phone and chrome to ensure your not already logged in either?

Have you tried logging despite it saying your already logged in to see if you could get in? You should still be able to login to your forum despite the system saying your already logged in.

-Brandon


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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 3:56 am

yes and yes about trying to log on despite that saying that

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Solved Re: cant log on my site

Post by brandon_g on June 6th 2016, 4:48 am

Have you been able to login despite that or no?

If not, what happens preciselly as you try to login? How do you try to login, by hitting the login button in the navigation bar or do you have the login widget enabled? I guess my real question is, can you reach the login page of your forum, if so, when you put in your login details and hit login, what happens? Do you get any error messages, does the login go through? What exactly happens when you try to login is essentially what I need to know in order to help you solve this problem properly.

-Brandon


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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 5:40 am

no when i try to log on i tryed to log on the navigation bar i click log on and try to log on on the display pop up on the display pop up on their i click log on no messages shows up the only thing that happens it just shows my account on i saw it on but its not really on

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Solved Re: cant log on my site

Post by Genesis on June 6th 2016, 5:59 am

Can you please provide a screenshot so we can see?

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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 6:50 am

cant i try to learn how to learn how do the screen shots again i just cant learn how to do them it frustates me i know the screen shots would be more helpful sighs

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Solved Re: cant log on my site

Post by SLGray on June 6th 2016, 8:04 am

Try this: 

Go here  http://www.forumotion.com/utils
Log In
Use the direct connection option


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Solved Re: cant log on my site

Post by APE on June 6th 2016, 2:18 pm

This sounds like a problem with the forum not resetting its self after logging out.

I think i see this some time back and the way around this was to log in by the founders tools like SLGray says in the post above Then you need to Resynchronize your forum.

To do this go to the following :
ACP >> General Tab >> Forum >> Configuration >> Bottom of the page find >> Resynchronize your forum : tick the box and then Save Now there should not be a problem but you may still need to clear your browser of cookies.





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Solved Re: cant log on my site

Post by Guest on June 6th 2016, 6:33 pm

thank you guys so much ! solved Smile

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Solved Re: cant log on my site

Post by brandon_g on June 6th 2016, 6:38 pm

Your welcome anytime, good luck with your forum. Very Happy

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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