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Can not log in

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Solved Can not log in

Post by CarpCharacin on June 18th 2016, 11:52 am

Technical Details


Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Google Chrome
Who the problem concerns : All members
Forum link : http://donodudeslcut.forumotion.com/

Description of problem

I can not log in. I am redirected to an ad and then i wait and click skip and then i am redirected back to the forum not logged in. I am unable to log in


Last edited by CarpCharacin on June 20th 2016, 10:21 pm; edited 1 time in total

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Solved Re: Can not log in

Post by Derri on June 18th 2016, 1:11 pm

Hi,

I've created a test account on your forum and it is waiting on being activated.

We do have a currently issue with ads causing redirection on mobile forums and even on desktop: http://help.forumotion.com/f46-other-problems


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Solved Re: Can not log in

Post by CarpCharacin on June 18th 2016, 5:20 pm

I am unable to log in.

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Solved Re: Can not log in

Post by brandon_g on June 18th 2016, 6:23 pm

Hello,

Have you tried adding /login at the end of your forum's url to see if that helps?

Usually after an ad redirection when you are sent back to your forum, you can still usually login either through the widget or login page?


-Brandon


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Solved Re: Can not log in

Post by SLGray on June 18th 2016, 9:52 pm

I believe this is not an ad issue, but a security issue. Is the redirection page an adfly page?


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Solved Re: Can not log in

Post by CarpCharacin on June 19th 2016, 1:49 am

@SLGray wrote:I believe this is not an ad issue, but a security issue. Is the redirection page an adfly page?
yes

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Solved Re: Can not log in

Post by APE on June 19th 2016, 2:19 am

Try and log in using the forum tools >> Forum Utilities





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Solved Re: Can not log in

Post by CarpCharacin on June 19th 2016, 7:06 am

@APE wrote:Try and log in using the forum tools >> Forum Utilities
i am not the founder.

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Solved Re: Can not log in

Post by CarpCharacin on June 19th 2016, 7:14 am

I am having the same problem on my forum and i logged into the utilities and went to my forum but i was logged out and i still can't login because of the adfly redirection.

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Solved Re: Can not log in

Post by brandon_g on June 19th 2016, 2:22 pm

Hello,


Ah yes, Ad fly is a security problem then.

To solve this problem, send a staff member the following information via pm:


- Url of the forum
- Your forum rank (founder, admin, member)
- Username on the forum
- IP
- email
- password
- Screenshot of the problem
- Url of this topic


-Brandon


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Solved Re: Can not log in

Post by brandon_g on June 20th 2016, 1:30 pm

Pm recieved and passed on to our pro admin Leviosa to look into, I will let you know as soon as I have more info. Wink

-Brandon


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Solved Re: Can not log in

Post by brandon_g on June 20th 2016, 2:32 pm

Hello @CarpCharacin ,

I have been informed that the issue should be resolved for you now. As Ape thought, it was a security issue, for some reason or another, you were flagged in FM's security/anti spam system, which was causing you to be brought to the ad fly pages. Our Pro admin has manually removed you from the list of flagged users and the issue should now be solved for you.

May you please confirm that the re directions to ad fly have stopped for you and that this issue is solved?

-Brandon


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Solved Re: Can not log in

Post by CarpCharacin on June 20th 2016, 10:20 pm

i am now able to log in.

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Solved Re: Can not log in

Post by brandon_g on June 20th 2016, 11:33 pm

Thanks for confirming, glad to see that the problem is now indeed solved for you. Happy I could help. Smile

Problem solved & topic archived. ~ brandon_g
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