The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

E mail notification not solved

View previous topic View next topic Go down

Solved E mail notification not solved

Post by TWYLYGHT on July 3rd 2016, 3:21 pm

My member, quinnsgrandma31, still is not getting e mail notifications on the forums/topics she is watching.
No one else is having this problem.

With the help I got earlier from here and all that' I've done we still have the problem.

Does anyone have further instructions or ideas on how to solve the issue at hand?

http://taggertavern.forumotion.com/forum

Thanks

TWYLYGHT
Forumember

Posts : 64
Reputation : 6
Language : ENGLISH

Back to top Go down

Solved Re: E mail notification not solved

Post by APE on July 3rd 2016, 7:14 pm

Hello can i ask one thing.

What is the ending of the Email address this member is having problems with
EX: hotmail.co.uk / com
Yahoo.com
Outlooks.com
and so on No need to give all the Email address just the last part Smile





APE
Manager
Manager

Male Posts : 8309
Reputation : 716
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: E mail notification not solved

Post by TWYLYGHT on July 3rd 2016, 9:59 pm

embarqmail.com

She was getting notifications and then it just stopped. I've suggested using a different browser as well as being sure her cookies and Internet History has been cleared. We've done as we were instructed to before.

I'm at a loss. Everything that needs to be ticked off in her preferences and in the ACP are right.

Thanks

TWYLYGHT
Forumember

Posts : 64
Reputation : 6
Language : ENGLISH

Back to top Go down

Solved Re: E mail notification not solved

Post by SLGray on July 3rd 2016, 10:10 pm

Does she share this email with others? If yes, could it be that someone is deleting the emails before she sees them?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35606
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: E mail notification not solved

Post by TWYLYGHT on July 3rd 2016, 10:58 pm

I'll ask her but, I'm sure that's not the case. She doesn't strike me as someone who would have a shared e mail account. Of course I could be wrong.

TWYLYGHT
Forumember

Posts : 64
Reputation : 6
Language : ENGLISH

Back to top Go down

Solved Re: E mail notification not solved

Post by APE on July 4th 2016, 6:24 pm

sounds to me that her Email host is blocking the Emails we send out.
I have seen this happen with yahoo some time back.
What you can do is ask her to change the Email address of the account to something like Hotmail, outlook, or Gmail.





APE
Manager
Manager

Male Posts : 8309
Reputation : 716
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: E mail notification not solved

Post by TWYLYGHT on July 5th 2016, 8:36 pm

She tells me it's working again. Not sure if telling her to delete forum cookies did the trick our not. I've a feeling it was her e mail host as you are suggesting.

Thanks for your help.

TWYLYGHT
Forumember

Posts : 64
Reputation : 6
Language : ENGLISH

Back to top Go down

Solved Re: E mail notification not solved

Post by Nemo on July 5th 2016, 9:14 pm

Hey,

When your request is complete, please mark it as Solved.

Hello

Nemo
Support Moderator
Support Moderator

Male Posts : 989
Reputation : 99
Language : Greek, English, French

http://www.helpgr.forumgreek.com

Back to top Go down

Solved Re: E mail notification not solved

Post by APE on July 5th 2016, 9:49 pm

I would say its the Email address as removing cookies will not do nothing the thing is the cookies have nothing to do with our system sending Emails to you as your browser is not sending the data we are..

If it was me i would still tell the member to change the Email address to something like gmail





APE
Manager
Manager

Male Posts : 8309
Reputation : 716
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: E mail notification not solved

Post by SLGray on July 5th 2016, 9:55 pm

But deleting the forum's cookies could affect the notification system.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35606
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: E mail notification not solved

Post by APE on July 5th 2016, 10:03 pm

@SLGray wrote:But deleting the forum's cookies could affect the notification system.
only on the forum not the Emails SLGray the member is saying that there not getting the Emails for the posts there watching.

our Email system has nothing to do with cookies. Smile





APE
Manager
Manager

Male Posts : 8309
Reputation : 716
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: E mail notification not solved

Post by SLGray on July 5th 2016, 11:22 pm

@APE that is correct. It will only affect things on the forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35606
Reputation : 2372
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: E mail notification not solved

Post by Nemo on July 6th 2016, 11:38 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules

Nemo
Support Moderator
Support Moderator

Male Posts : 989
Reputation : 99
Language : Greek, English, French

http://www.helpgr.forumgreek.com

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum