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Member access problems

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Solved Member access problems

Post by Ronnytigs on July 22nd 2016, 6:09 pm

We have been running http://pols.forumotion.co.uk/ for some years now, with very few problems.
However one of our regular contributors recently updated her computer to Windows 10, couldn't get in to us at all, changed back to Windows 7, but is still unable to access us as the bot won't allow her to log-in evn though she is doing everything correctly.
Any help would be fantastic thanks

Ronnytigs
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Solved Re: Member access problems

Post by brandon_g on July 22nd 2016, 6:20 pm

Hello

May you explain or ask the member to explain further what they meab by having access? Do they mean logging in? Or accessing the site in general? What happens when they try to access their account or the site? Do they get a message or error message? If so, may you ask the user for a screenshot of the message? What browser(s) are the member using?

All this info would very helpful for us and would help us better understand your issue and then be able help you resolve the issue. Wink

-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: Member access problems

Post by Ronnytigs on July 22nd 2016, 6:31 pm

This is the members first message -
'I had to log in, which wasn’t a problem and then a notice came up … “We have detected suspicious activity related to your account. To unblock it, please click here and complete the form.” I had to put in a code to prove that I was a human and then clicked on send, but up it came again. It has something to do with forumotion and onlineguardian.net.

I tried your link, but had the same thing as above. Oh dear! '

Ronnytigs
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Solved Re: Member access problems

Post by APE on July 22nd 2016, 8:08 pm

Hello i can tell you now what the problem is.

The name and the Ip address and maybe the Email address is blocked on our servers this could be down to the member using more then 5 or 6 Ip addresses.This is a common problem with rolling IP addresses and the only way to fix this is for me to send a post to our pro admin about getting the members IP and other things removed from our ban list.

Please pm me the following things.
Forum URL:
Email address of the member:
IP address:
URL of the member thats is having the Problem:
There username:

I will then send this on to our Pro admin for monday morning as our office is now closed for the weekend and no one will be there until monday.





APE
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Solved Re: Member access problems

Post by APE on July 22nd 2016, 11:41 pm

PM received With Thanks
Progress:
I have sent this on to our Pro admin to have your member unbanned from our servers.
Our pro admin should have this fixed some time monday 25/07/16


We are sorry for the Delay
Please read our forum rules:  ESF General Rules





APE
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Solved Re: Member access problems

Post by Ronnytigs on July 23rd 2016, 8:35 am

Keeping my fingers crossed - thanks for your help so far.

Ronnytigs
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Solved Re: Member access problems

Post by Ronnytigs on July 25th 2016, 3:57 pm

Brilliant - everything is back to normal - thank you.

Ronnytigs
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Solved Re: Member access problems

Post by APE on July 25th 2016, 4:58 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules
Thank you for letting us know your member can get back in now Smile





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