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Member having problem logging on

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Solved Member having problem logging on

Post by steventruman on July 25th 2016, 10:40 pm

One regular member is having problems logging in. He keeps getting this message.
(We have detected suspicious activity related to your account. To unblock it, please click here and complete the form)
Ive tried changing his password but it still happens and i have tried logging in with my computer and i still get the same message?
Any ideas ?

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Solved Re: Member having problem logging on

Post by brandon_g on July 25th 2016, 10:56 pm

Hello,

This sounds like a problem of something of the member (username, Email address, ip, etc) being banned serverside. This happens every now and then because a year or so ago google began making lists of ips, usernames, email addresses, etc from across the globe that could be potential spammers or something like that, whenever google releases all the new updates to lists all at once every few months, it automatically updates in our server and any ips, email addresses, usernames etc that are on the list is automaticly blocked on our system. A ip, email, address, username, etc can end up on this list for various reasons adn could have nothing directly to do with a member, but it may also, regardless, this is probably what happened.

It is no big deal, however, as all I got to do is pass on the members information to a pro admin and they can be usually be unblocked.

To do this, however, I need you to send me the following information about the member via PM:

Code:
[b]IP address of the member:[/b]
[b]Username of the members having the problem:[/b]
[b]Email Address of User:[/b]
[b]Forum address:[/b]

Once I have this information, I will go ahead and pass it along and then once I do that, myself or another staff member will let you know as we have more information or to let you know when it is resolved.

Hope this helps,
-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: Member having problem logging on

Post by Ronnytigs on July 26th 2016, 2:57 pm

Member access problems _ I had a member with the same problem a couple of days ago - this was rectified after giving you all her details, but unfortunately, she can't get in again today for the same reasons.

pols.forumotion.co.uk - you have all her details.

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Solved Re: Member having problem logging on

Post by APE on July 26th 2016, 7:33 pm

@Ronnytigs wrote: Member access problems _ I had a member with the same problem a couple of days ago - this was rectified after giving you all her details, but unfortunately, she can't get in again today for the same reasons.

pols.forumotion.co.uk - you have all her details.
Thank you i have sent this on to our Pro admin again by PM this time some one will get back to you BY pm as soon as this is fixed Smile

Sorry for the delay as i have only just come home from work and seen your PM Smile

you problem is in Progress




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Solved Re: Member having problem logging on

Post by Ronnytigs on July 26th 2016, 8:16 pm

Many thanks.

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Solved Re: Member having problem logging on

Post by steventruman on July 26th 2016, 8:26 pm

Its 2 different members now so may well be more, How do i get the ip address?

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Solved Re: Member having problem logging on

Post by SLGray on July 26th 2016, 8:51 pm

@steventruman wrote:Its 2 different members now so may well be more, How do i get the ip address?
By pressing the IP button in a post by these members or be online at the same time and check the who's online section in the homepage of the administration panel.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Member having problem logging on

Post by APE on July 26th 2016, 9:01 pm

You can also Email your member and ask them to go to this site
https://www.whatismyip.com/
or go in any browser and type in what is my ip address and hit enter




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Solved Re: Member having problem logging on

Post by steventruman on July 26th 2016, 9:29 pm

Pm Sent thanks

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Solved Re: Member having problem logging on

Post by brandon_g on July 27th 2016, 1:26 am

Pm recieved and info passed on to those who need it. I or another staff will let you know when the issue resolved. Wink

-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: Member having problem logging on

Post by APE on July 28th 2016, 10:02 am

Hello @steventruman

Good news we have removed the Ip ban on our servers and your members should not have any more problems Please advise they should clear their browser cache before trying to log in.

if they still have a problem please feel free to post here again.

and please let us know if they got in ok.

kind regards

APE & The Forumotion Team




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Solved Re: Member having problem logging on

Post by Prof Pat Pending on July 31st 2016, 8:50 pm

Hi

Was removal of the IP ban supposed to be a permanent thing for all members?

One of my members has been having a lot of trouble with this recently (see my previous threads) unfortunately it started again yesterday Sad

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Solved Re: Member having problem logging on

Post by APE on July 31st 2016, 8:53 pm

Pleasepm me the info you posted before to brandon and i will see if i can get this lifted again.

I am not sure why this is still going on but i will do my best to get this fixed as soon as i can Smile




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Solved Re: Member having problem logging on

Post by Prof Pat Pending on July 31st 2016, 11:20 pm

Thanks in advance for any assistance.

You should find everything here
http://help.forumotion.com/t147795-more-suspicious-activity#1019903

But shout if you need anything else Smile

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Solved Re: Member having problem logging on

Post by APE on August 1st 2016, 2:03 pm

i need you to send me the following "By PM Only Please":

IP address:
Email address:
Username:
Url of your forum:




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Solved Re: Member having problem logging on

Post by APE on August 2nd 2016, 4:45 pm

Problem solved & topic archived.
Any other problem related to this topic please post here then PM one of the staff members listed in the topic
http://help.forumotion.com/t147946-only-topic-detected-suspicious-activity I this is a reoccurring problem for you then Please post in the topic and then send the PM to the staff member you spoke to last.

Please read our forum rules: ESF General Rules




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