The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Litigation Problems

View previous topic View next topic Go down

In progress Litigation Problems

Post by NigelJackson on July 27th 2016, 9:58 pm

Hello,

I'm dealing with a problem on my hosted forum (with paid domain) as an user that was banned multiple times is exploiting the litigations system to harass the administrators.

When replying to a litigation to explain the situation does our reply go only to forumotion staff or does it also get sent to the user who opened the litigation?

Thanks in advance for all the help you're able to provide.

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by brandon_g on July 28th 2016, 12:41 am

Hello,

If the forum was reported via the litigation tool then the report sent by the user will be sent to both you and our litigation team.

If it was reported via the 'Report An abuse' link at the bottom of the site, then the report only goes to your admin panel and a copy is NOT sent to Forumotion.

Either way it was sent, if your forum is in compliance with the Forumotion TOS, then you have nothing to worry about and can simply ignore the report.

Now as for contacting the reporting user, what do you mean by contact them back / reply to them back? Do you mean sending them an email or pm? May you explain exactly how you contacted/replied to the topic?

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5358
Reputation : 489
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Litigation Problems

Post by NigelJackson on July 28th 2016, 12:53 am

@brandon_g wrote:Hello,

If the forum was reported via the litigation tool then the report sent by the user will be sent to both you and our litigation team.

If it was reported via the 'Report An abuse' link at the bottom of the site, then the report only goes to your admin panel and a copy is NOT sent to Forumotion.

Either way it was sent, if your forum is in compliance with the Forumotion TOS, then you have nothing to worry about and can simply ignore the report.

Now as for contacting the reporting user, what do you mean by contact them back / reply to them back? Do you mean sending them an email or pm? May you explain exactly how you contacted/replied to the topic?

-Brandon

What I mean is replying to the litigation. There is an option for an admin to reply to a litigation.

Does that reply get sent to the user as well or only to the litigation team?

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by brandon_g on July 28th 2016, 1:04 am

There is? Wow I did not know that!

I am not 100% sure of this, but I think it may only be sent to the litigation team. Again I am not 100% sure of this. @Leviosa should be able to answer it for sure though (she works in head office).

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5358
Reputation : 489
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Litigation Problems

Post by SLGray on July 28th 2016, 9:59 am

I really do not know if your reply does, but the litigation report does go to both the Forumotion's litigation team and the founder of the reported forum. The team might send it to the reported forum to get a reply.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36735
Reputation : 2447
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Litigation Problems

Post by APE on July 28th 2016, 10:10 am

Funny thing is i World not know this and would be good to find out as we all need to know this for a later date.

Well done for pointing this out @NigelJackson

It should really be sent to both but i am not 100% sure so the best one to ask will be our Pro admin





APE
Manager
Manager

Male Posts : 8648
Reputation : 760
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

In progress Re: Litigation Problems

Post by NigelJackson on July 28th 2016, 10:54 am

Thank you all for the replies and glad I could be of help to you as well.

So in order to be certain should I wait for a pro admin to reply in here?

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by APE on July 28th 2016, 12:23 pm

yes or we will find out for you and post back here Smile





APE
Manager
Manager

Male Posts : 8648
Reputation : 760
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

In progress Re: Litigation Problems

Post by NigelJackson on July 31st 2016, 1:09 pm

@APE wrote:yes or we will find out for you and post back here Smile

Still hoping for a confirmation either way. Smile

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by brandon_g on July 31st 2016, 4:44 pm

Hello,

The answer to this must come from our head office, which is closed for the weekend. That said, we must wait atleast until Monday at the earliest before getting an answer to this.

In the meantime, we ask for your patience. Smile

-Brandon


Remember to mark your topic when a solution is found.

brandon_g
Support Moderator
Support Moderator

Male Posts : 5358
Reputation : 489
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

In progress Re: Litigation Problems

Post by NigelJackson on July 31st 2016, 6:10 pm

@brandon_g wrote:Hello,

The answer to this must come from our head office, which is closed for the weekend. That said, we must wait atleast until Monday at the earliest before getting an answer to this.

In the meantime, we ask for your patience. Smile

-Brandon

I understand. I will continue waiting.

Thank you very much for the heads up.

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by SLGray on July 31st 2016, 10:27 pm

Exactly has Forumotion contacted you about this? I mean have they asked for a reply about the situation.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36735
Reputation : 2447
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Litigation Problems

Post by NigelJackson on July 31st 2016, 11:10 pm

@SLGray wrote:Exactly has Forumotion contacted you about this? I mean have they asked for a reply about the situation.

They haven't contacted me but there is an option to reply in the received litigation in the administration menu.

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by SLGray on July 31st 2016, 11:26 pm

Ok. Do you have a pink message on the homepage page (first page) of the administration panel?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36735
Reputation : 2447
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Litigation Problems

Post by NigelJackson on July 31st 2016, 11:41 pm

@SLGray wrote:Ok. Do you have a pink message on the homepage page (first page) of the administration panel?

I think it appeared before, yes. However if I go to Misc - Support - Litigations there is a litigation and in the tab Action there is an option for Reply.

My only question is that I'm looking for confirmation if I use that option to reply my text will only go to the litigation team at Forumotion or will it also be sent to the user who opened the litigation?

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by SLGray on July 31st 2016, 11:48 pm

Why would it matter if both will get it?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36735
Reputation : 2447
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Litigation Problems

Post by NigelJackson on August 1st 2016, 1:41 am

@SLGray wrote:Why would it matter if both will get it?

It can matter when dealing with an offender that tries to take advantage of ToS and there's private or strategic information to be shared with the litigation team alone.

NigelJackson
Forumember

Posts : 68
Reputation : 0
Language : English

Back to top Go down

In progress Re: Litigation Problems

Post by APE on August 1st 2016, 1:59 pm

when you reply our team look at your forum then if the problem is fixed and there is no more problems we then close the case but the info is still saved on your forum.

As far as your member getting a reply Yes the member should get a copy of your report back to our team as they was the one that made the report in the first place.

Unless the member has asked not to get a reply back from us then they will not get any Emails





APE
Manager
Manager

Male Posts : 8648
Reputation : 760
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum