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User profile system corrupted(?)

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Solved User profile system corrupted(?)

Post by FiskBlack on July 28th 2016, 4:18 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : All members
When the problem appeared : Two days ago
Forum link : ( link is hidden, you must reply to see )

Description of problem

User profile system corrupted(?)


Hello there,

I started a free forum for my friends and I but, after some days customizing and testing it, I noticed the profile system is not working properly anymore, it's kind of corrupted, the scrips or the DB or ??.

I first noticed it two days ago, when I had some friends test the forum and they warned me some Contact fields did not safe the input for ICQ, AIM, MSN, Yahoo and Skype. (view image 1)

Four others at the top of the edit profile page, inside ‘Profile Information’ section, had no description to it, only the ' : ', and those also don't save the input. (view image 2)

After digging in the page code, I found out those blank fields are broken versions of their equivalent contact ones, and they are named like this in the code: icq, aim, msn, yim and skype. (view console in image 2)
Note: I don’t know if the delete account is working.

Since these fields, from both the Contac and Profile Information don’t save, they also don’t show any data when viewing the profile. And weirdest part is, even the ones that save the input when editing, don’t show anything when viewing the profile. And I have just noticed another problem, users can’t see the other users Contact fields, the same fields I mentioned in the beginning, it’s as if they don’t exist (or are hidden).

Also, the fields from image 2 doesn’t appear when a normal user view a profile.

I noticed that the blank fields only show to normal users, these fields are not present to any moderators.

All the configurations for Profile and Contact fields are set to be displayed to all members.


I hope this post is not too confusing, if you get lost while reading it, tell me and I’ll try to explain it better.
Thank you for the help.
FiskBlack

Image 1


Image 2


Last edited by FiskBlack on August 5th 2016, 4:38 am; edited 2 times in total

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Solved Re: User profile system corrupted(?)

Post by APE on July 28th 2016, 7:43 pm

Have you added any cods to your forum ? if yes please list them here.





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 28th 2016, 8:23 pm

Hello APE,

Thank you for your reply. I tried to edit some css from the template, to remove the 'Host an image' button from topic creation/reply, and remove the 'upload an avatar from your computer' option but, both did not work, so I deleted the edit and restored it back to its original form. I even tried reapplying the original template and go back to the one I'm using right now, thinking it I might have damaged it.

Right now I'm just trying out some js to add prefix to new topics, but its not related.

Apart from that, noting more comes to mind, just the already available option.


Last edited by FiskBlack on July 28th 2016, 8:25 pm; edited 1 time in total (Reason for editing : typo)

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 28th 2016, 9:28 pm

Are you using the simple or advanced profile?

Also the profile fields that are blank, do you have the boxes for profiles and messages (display) checked?


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 28th 2016, 9:47 pm

Hello SLGray,

Thank you for your reply! I'm using the advanced mode. Yes, they are all set to be displayed and editable to all members.

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 28th 2016, 9:57 pm

Could you send me a test account by pm?

About the contact fields: Are you entering the whole link or just the end part that is your account?


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 28th 2016, 10:26 pm

Sure thing SLGray, I'm PMing u right now.

No, I'm filling the fields with generic text: 'test msn', 'test facebook', etc. I set it using both the admin user management panel and the account panel.


Last edited by FiskBlack on July 28th 2016, 10:26 pm; edited 1 time in total (Reason for editing : typo)

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 28th 2016, 10:42 pm

Ok. I understand now. You are referring to the edit profile pages.


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 28th 2016, 11:56 pm

Not only the edit pages but, also when normal users view others profiles too, ICQ, AIM, MSN, Yahoo and Skype don't show up, only Website, Facebook Twitter and Pinterest. All in blank.

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 29th 2016, 6:52 am

Ok. I just logged onto your forum.

I do not see this issue:




Also I did not have any issue when saving the information entered for the contact fields.


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Solved Re: User profile system corrupted(?)

Post by Leviosa on July 29th 2016, 11:19 am

Hello,

I have tested too and I can't see the issue myself.


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 29th 2016, 5:56 pm

Hi,

It only shows to normal users not moderators and admins.
I have just created another user (same user/pass I PMd, with a 2 at the end), if you guys test them side by side, you'll be able see it.

I have filled all the fields in the first user profile (the one I promoted to admin yesterday) and saved it, the fields Website, ICQ, AIM, MSN, Yahoo and Skype got erased after I reloaded the page.

Here is an example syde by syde: (sorry for the zoom out, but I had to make it fit)
left side (IE): admin; right side (Chrome); normal user


Last edited by FiskBlack on July 29th 2016, 5:57 pm; edited 1 time in total (Reason for editing : added browsers info)

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Solved Re: User profile system corrupted(?)

Post by Leviosa on July 29th 2016, 6:00 pm

I have tested with a normal user, and with chrome and still everything was normal.


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 29th 2016, 6:08 pm

Can you fill all the fields and get them to save properly?
I'm using two browsers so they dont mix up the coockies.

Note: Every profile field is configure to be enabled and editable to all members.

All the fields show empty and the normal user can't see the rest of the admin profile.

Here is a syde by syde of both users seen each other profile:
Left side (IE): admin; Right side (Chrome): normal user



Last edited by FiskBlack on July 29th 2016, 6:11 pm; edited 3 times in total (Reason for editing : typo)

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 29th 2016, 8:08 pm

Did you say that you have modified some templates? If yes, turn them off and check to see if the issue disappears.


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 29th 2016, 9:33 pm

I already did that, back in reply n 3.

For testing purposes, I reverted back to the original phpbb3 theme and now those fields disappeared (great!) but, I'm not convinced this is the solution. The skin I was using was Invision 2xG - Green&Grey.

But, the is still a huge BUT, the fields ICQ, AIM, MSN, Yahoo and Skype are still getting erased after updating them and the ones that are saved, re are invisible in the profile. Also the problem with normal users not being able to see all the contact list is still present.

Here is a syde by syde of both users seen each other profile:
Left side (Chrome): admin; Right side (IE): normal user

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 29th 2016, 9:46 pm

I tested the contact fields. The AIM one saved my information.


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 29th 2016, 10:08 pm

Looks like we are making progress but, only AIM saved?

And the rest, did all the fields show up, did they show any info when viewing the profile?

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 29th 2016, 10:16 pm



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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 30th 2016, 2:03 am

I really don't know what to do anymore, I tested in three different computers (Win7, Win8 and Win10) and two browsers (Chrome and IE) and it still doesn't work properly for me, and two of my users, I think Ill just delete it and start a new one, since it has no content yet...

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 30th 2016, 9:03 am

Please do not take this the wrong way, but are you sure that you are pressing the save button? Or if you are in the other profile pages, are you pressing the green checkmark after entering the information?


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 30th 2016, 6:00 pm

Don't worry SLGray, I wont. Yes, I'm clicking the save button and the green check mark.

Yesterday I deleted the forum, and started a new one, configured it just like the previous one but with the default phpbb3 skin, it worked ok but those same ICQ, AIM, MSN, Yahoo and Skype fields are still giving problem for some users, so I decided to just eliminate them and create new custom ones. After I instaled the theme Invision 2xG - Green&Grey, the same stuff in image 2 from my main post happened again, and since I'm already exhausted I just decided to edit the CSS en delete it manually, now the profile works the whey they are supposed to, even is I had to 'custom fix' it.

I don't know how themes and the system itself works, but at least in the theme case, I would suggest that theme or the deploy tool to be checked, since the same problems occurred in two distinct instances of the system.

If you'd like, I can pm you a new user and the new address, for you to check it out, the custom css and its original version and the contact fields.


In any case, I really appreciate your helping me.


Last edited by FiskBlack on July 30th 2016, 6:01 pm; edited 1 time in total (Reason for editing : typo)

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 30th 2016, 9:31 pm

Could it be that the members are entering the wrong information which causes the fields not to be saved?


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Solved Re: User profile system corrupted(?)

Post by APE on July 31st 2016, 2:52 am

ok i think i may have something here.....
are you using an Ad Blocker on your computer ?

i ask this as i was helping a member about 3 weeks a go and some items was missing on there profiles and i found that the links was blocked by their ad's blocker after turning them off it was all ok





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 31st 2016, 6:32 am

SLGray, thanks for the reply. I don't think so, I asked them to enter their real info for testing and some fields still did not save, I really don't know why and what is happening.

APE, thanks for the reply. I'm not really sure about that, all the images are hosted on the internal server or servimg but, I do have Ad Block Plus and some other extensions.. Ghostery, Https everywhere, Privacy Badger and some 'anti anti ad block' scripts running on tampermonkey, including flash control and enable right click.

Ghostery is only blocking some Google Analytics.
Privacy Badger is only blocking some coockies: ajax.googleapis.com, hitsk.in, illiweb.com, www.illiweb.com, f48.maxns.net, i35.servimg.com, i78.servimg.com.

Nothing is missing in the profile edit or normal profile page ATM.

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 31st 2016, 8:14 am

Try turning them off and seeing if the issues disappear.


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Solved Re: User profile system corrupted(?)

Post by APE on July 31st 2016, 4:47 pm

This is what I'm thinking to turn them off and then try again as if your Blocking cookies it could be that the system is getting its cookies blocked and then it will not save.





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on July 31st 2016, 7:01 pm

I already did that, also, the rigs running Win8 and Win10 are just bare bones, they have only Comodo Firewall and nothing more. They show the same problems, as for my friends, they do not use any of these extensions, they are normal users.

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Solved Re: User profile system corrupted(?)

Post by SLGray on July 31st 2016, 10:31 pm

Try this: Create a new contact field for one of the ones not working and see it it works.


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 1st 2016, 2:35 am

That's what I did, sorry If I wasn't clear enough two posts ago. The custom fields works like a charm, It's a shame the default ones are broken for my forum.

After doing some tests today, I noticed some configs in the adm panel were not being applied, like 'Forum width (number or %)'. Also, I noticed some images from the theme I'm using are not showing at all.

I might be assuming too much but, just like I said some replies ago, I think this is a problem with the theme or the deploy system, since the default theme worked when setting up the new forum.

I wouldn't say this is case closed but, a solution for the problem is kind of out of my reach. (ignoring the fact that I'm using custom fields to replace the broken ones)

What do you think SLGray, is there any way to debug the system or see if there are any error logs during the deploy of the theme?

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