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[ONLY TOPIC] detected suspicious activity

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Pro Admin [ONLY TOPIC] detected suspicious activity

Post by APE on August 2nd 2016, 2:24 pm

[ONLY TOPIC] Detected suspicious activity


Dear members

We have a small amount of reports of detected suspicious activity Problems.

We are working on this problem but if you find your members can not log in and they are getting the
detected suspicious activity warning then Please post here and then after posting here Please PM one of the following staff members @APE @Luffy @Brandon_g @Nemo @SLGray

PM us the following information:

IP address of the member:
Username:
Email address:
Url of your forum:

All this information is important With out this data we can not help with your problem.

How to find the IP address of the member.
To find the IP address of the member log on to your forum as Admin and then go to any post of that members and then click on the IP button on that post it will give you 1 to 100's of IP addresses we need the first one in the list.
Please Don't list all the IP's as the ones below the first one is no longer getting used on that account.

Our Proses:
The staff will then report this to our team and get this fixed as soon as we can.
Please Note that on weekends our office is closed so it may take some time to get this done.
A staff member will then post back to acknowledge your report and when your problem has been looked at we will report back here to each member by tagging your name on the posts.

Why This is occurring:
once or twice a year we get an update of a black list and some Email addresses, Ip addresses common usernames are on that list. when added to our systems it will then ban them names ip's or Emails
We also have a Ip addresses blocker on our system that will pick up any member that has a lot of IP addresses and if it changes lots of times in a day / week / month it then Flags up on our servers and will keep a eye on that account and if it keeps going on it will ban the IP address.
This is called a Blacklist we then go in and remove you / your members from that list.

We apologize for the any delay and the inconvenience caused to you and your members.


Forumotion Team


Last edited by APE on August 6th 2016, 6:58 pm; edited 4 times in total





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 5th 2016, 1:25 am

Progress Report:

@striped67 & @Brooksy118 Your report has been made and a staff member will post here when your members have been removed from the ban list.
For more info on the ban list please read HERE!!
Please read our forum rules: ESF General Rules
Note to all members:
Please remember your must post here before sending us a PM this is so we can keep track of your names and the numbers of problems.

when your report has been made we will post here to let each member know the report has been made and we will also give you updates here as well.


Last edited by APE on August 6th 2016, 6:39 pm; edited 2 times in total





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on August 5th 2016, 11:01 am

Sorry, I missed that bit in your post, thank you! Smile

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 6th 2016, 10:27 am

Hi the same problem is happening to one of my members on http://hutchs.forumotion.com/ that member also happens to be my wife , I re-set her password and she was ok for one day now the same has happened again , you then get a box to fill in but doesn't matter how many time you fill the box in it doesn't work , pics below and I will now pm a member of staff



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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 6th 2016, 3:28 pm

Progress Report:

@george20 Your report has been made and a staff member will post here when your members have been removed from the ban list.

Please note as its the weekend our head office is closed and will be closed until monday at 8am French time so this may take a little longer to get done
For more info on the ban list please read HERE!!

Please read our forum rules: ESF General Rules


Last edited by APE on August 6th 2016, 6:37 pm; edited 1 time in total





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 6th 2016, 5:17 pm

@APE wrote:
Progress Report:

@george20 Your report has been made and a staff member will post here when your members have been removed from the ban list.

Please note as its the weekend our head office is closed and will be closed until monday at 8am French time so this may take a little longer to get done
Please read our forum rules: ESF General Rules

Thanks good to see your helping ,but what ban list ? My member who is having trouble is on no ban list that I know of ? And members that I have banned I don't want in banning

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by brandon_g on August 6th 2016, 6:08 pm

Hello,

I can explain further for you on this.

What Ape is referring to is a blacklist esstentially that is made by google containing usernames, ip addresses, email addresses, etc that may be a spammer or something along those lines. Now every few months, FM's servers add updates and stuff on Google's huge list to its own blacklist/ban list. When this happens, we get alot if reports users all around the world in many different forums getting the message your user is getting and we need all the information asked above pmed to us so we can pass it onto to our pro staff in the head office and remove whatever is banned in regards to that user (username, email address, ip address, etc). Now being on the list may or may not have anything to do with your user, but regardless, the process is still the same.

Most of the time the cause is a username or a user who may use alot of different ip addresses for whatever reason (sometimes this could not even be the user's fault, but the user's ISP, or something) and this causes them to be flagged and added to the ban list.

When you give us the info we asked for in the first post via pm, we pass it on to the pro staff in the head office like I said earlier, then they have to go in and check what (username, ip address, email address, etc) is banned and then manually remove it from the list. Once they do this, the issue is then usually resolved.

I hope this helps provide you and everyone else who reads this thread a better understanding of this black list/ban list is, how this issue comes about and how it is resolved. Smile

-Brandon


Last edited by brandon_g on August 6th 2016, 10:23 pm; edited 1 time in total


Remember to mark your topic when a solution is found.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 6th 2016, 6:15 pm

Thank you @Brandon_g for posting this Smile this will help all the members know what our problem is and how it works Smile





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 6th 2016, 6:17 pm

@brandon_g wrote:Hello,

I can explain further for you on this.

What Ape is referring to is a blacklist esstentially that is made by google containing usernames, ip addresses, email addresses, etc that may be a spammer or something along those lines. Now every few months, FM's servers add updates and stuff on Google's huge list to its own blacklist/ban list. When this happens, we get alot if reports users all around the world in many different forums getting the message your user is getting and we need all the information asked above pmed to us so we can pass it onto to our pro staff in the head staff in the office and remove whatever is banned in regards to that user (username, email address, ip address, etc). Now being on the list may or may not have anything to do with your user, but regardless, the process is still the same.

Most of the time the cause is a username or a user who may use alot of different for whatever reason (sometimes this could not even be the users fault, but the users ISP, or something) and this causing them to be flagged and added to the ban list.

When you give us the info we asked for in the first post via pm, we pass it on to the pro staff in the head office like I said earlier, then they have to go in and check what (username, ip address, email address, etc) is banned and then manually remove it from the list. Once they do this, the issue is then usually resolved.

I hope this helps provide you and everyone else who reads this thread a better understanding of this black list/ban list is, how this issue comes about and how it is resolved. Smile

-Brandon
thanks for taking the time to explain ,makes perfect since now , thank you cheers

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by brandon_g on August 6th 2016, 10:13 pm

Your welcome, anytime.

Glad my explaination helped clear things up for you. Smile

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Cesar <3 on August 8th 2016, 1:04 am

Hello, a user on our forum has been having this issue, I'll pm APE with his info

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 8th 2016, 1:11 am

Progress Report:

@Cesar &amp;lt;3 Your report has been made and a staff member will post here when your members have been removed from the ban list.
For more info on the ban list please read HERE!!

Please read our forum rules: ESF General Rules





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Diabolus on August 10th 2016, 12:03 am

One of our users is also experiencing issues with logging in. A PM shall be sent to APE. (:

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 10th 2016, 12:57 am

Progress Report:

@Diabolus
Your report has been made and a staff member will post here when your members have been removed from the ban list.

Please read our forum rules: ESF General Rules





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 12th 2016, 8:19 am

Any news guys as when something will be done ? As my member still can't get on and its been over a week now

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by brandon_g on August 12th 2016, 3:50 pm

Hello @george20 ,

As said above, we have reported your user's issue and the info you provided via pm to our pro admin. We have not been given any updates from her yet on it. I have, reminded her of it and asked if there is any updates on it for you.

We will let you know as soon as we have any updates on this for you. We apologize for the delay and for the inconveince to your user and we ask for your patience a little while longer.

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 12th 2016, 3:54 pm

@brandon_g wrote:Hello @george20 ,

As said above, we have reported your user's issue and the info you provided via pm to our pro admin. We have not been given any updates from her yet on it. I have, reminded her of it and asked if there is any updates on it for you.

We will let you know as soon as we have any updates on this for you. We apologize for the delay and for the inconveince to your user and we ask for your patience a little while longer.

-Brandon
thank you very much cheers

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by TimV on August 12th 2016, 10:23 pm

2 of my forum members are experiencing this problem now.

I'll send the pm.

Thanks

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 12th 2016, 10:46 pm

Progress Report:

Thank you, Your PM has been received.
I have reported this to our team and as its now the weekend it will not be looked at until
at least Monday morning "French time"

We are sorry for the delay and for the inconvenience to your user and we ask for your patience a little while longer.

Please read our forum rules: ESF General Rules





APE
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by TimV on August 12th 2016, 11:50 pm

@APE wrote:
Progress Report:

Thank you, Your PM has been received.
I have reported this to our team and as its now the weekend it will not be looked at until
at least Monday morning "French time"

We are sorry for the delay and for the inconvenience to your user and we ask for your patience a little while longer.

Please read our forum rules: ESF General Rules

Ok thank you.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on August 13th 2016, 8:23 pm

I just wondered if there was any update, as my members that were having issues are still unable to access the forum and it's been over a week now so they're getting desperate Smile

Thanks


Last edited by Brooksy118 on August 13th 2016, 11:49 pm; edited 1 time in total

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Prof Pat Pending on August 13th 2016, 9:42 pm

Hi, another of my members is now having this problem..pm to Ape on its way shortly

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 14th 2016, 1:58 pm

Progress Report:

Your PM has been received With thanks.
I have reported this to our team but as its now the weekend it will not be looked at until
at least Monday morning "French time"

We are sorry for the delay and for the inconvenience to your user and we ask for your patience a little while longer.

Please read our forum rules: ESF General Rules





APE
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 14th 2016, 2:08 pm

@Brooksy118 wrote:I just wondered if there was any update, as my members that were having issues are still unable to access the forum and it's been over a week now so they're getting desperate Smile

Thanks

We are really sorry for the delay our pro admin was away on friday and we have not had any word on this from our head office i have sent a PM to our office and we hope all will be done by monday i will try and be batter at keeping you up to date on this matter.
once again i can only say sorry for the delay.

APE





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Prof Pat Pending on August 14th 2016, 7:28 pm

My original members problems have resurrected again.

PM sent to Ape.


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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on August 14th 2016, 8:54 pm

@APE wrote:
@Brooksy118 wrote:I just wondered if there was any update, as my members that were having issues are still unable to access the forum and it's been over a week now so they're getting desperate Smile

Thanks

We are really sorry for the delay our pro admin was away on friday and we have not had any word on this from our head office i have sent a PM to our office and we hope all will be done by monday i will try and be batter at keeping you up to date on this matter.
once again i can only say sorry for the delay.

APE

That's ok, thank you! Smile

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Geocachingmama on August 14th 2016, 10:19 pm

PM about to be sent to APE
Many thanks

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 15th 2016, 4:34 pm

Progress Report:

Your PM has been received With thanks.

I have made a report on the system and we hope that this will be fixed soon.
Right now we have not had word from our Pro Admin as there on leave.

I will make a fresh report to our head office.


Please read our forum rules: ESF General Rules





APE
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by TimV on August 16th 2016, 1:45 pm

Any developments on this? Members still unable to login....,

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 16th 2016, 1:50 pm

Hello I'm just holding on for word on this now

I hope to have word today

sorry for the delay.





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