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[ONLY TOPIC] detected suspicious activity

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Pro Admin [ONLY TOPIC] detected suspicious activity

Post by APE on August 2nd 2016, 2:24 pm

First topic message reminder :

[ONLY TOPIC] Detected suspicious activity


Dear members

We have a small amount of reports of detected suspicious activity Problems.

We are working on this problem but if you find your members can not log in and they are getting the
detected suspicious activity warning then Please post here and then after posting here Please PM one of the following staff members @APE @Luffy @Brandon_g @Nemo @SLGray

PM us the following information:

IP address of the member:
Username:
Email address:
Url of your forum:

All this information is important With out this data we can not help with your problem.

How to find the IP address of the member.
To find the IP address of the member log on to your forum as Admin and then go to any post of that members and then click on the IP button on that post it will give you 1 to 100's of IP addresses we need the first one in the list.
Please Don't list all the IP's as the ones below the first one is no longer getting used on that account.

Our Process:
The staff will then report this to our team and get this fixed as soon as we can.
Please Note that on weekends our office is closed so it may take some time to get this done.
A staff member will then post back to acknowledge your report and when your problem has been looked at we will report back here to each member by tagging your name on the posts.

Why This is occurring:
once or twice a year we get an update of a black list and some Email addresses, Ip addresses common usernames are on that list. when added to our systems it will then ban them names ip's or Emails
We also have a Ip addresses blocker on our system that will pick up any member that has a lot of IP addresses and if it changes lots of times in a day / week / month it then Flags up on our servers and will keep a eye on that account and if it keeps going on it will ban the IP address.
This is called a Blacklist we then go in and remove you / your members from that list.

We apologize for the any delay and the inconvenience caused to you and your members.


Forumotion Team


Last edited by APE on August 6th 2016, 6:58 pm; edited 4 times in total




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by TimV on August 16th 2016, 1:51 pm

Thanks

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 16th 2016, 3:11 pm

@APE wrote:Hello I'm just holding on for word on this now

I hope to have word today

sorry for the delay.
Nice one mate Good , I was just going to post asking what was happening again being as its getting on for 2 weeks now Shrug

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by ASOF on August 16th 2016, 6:04 pm

I'm surprised so few people are having this problem Mad

I'm being bombarded with messages from members who are unable to sign into our forum because of this security captcha nonsense... Really wished we'd never hosted our forum via Forumotion as we seem to have no control over these silly settings, why not give us the option to disable this?

With close to 7thousand members these situations are a nightmare and causes a lot of frustration to members some of whom have actually thrown in the towel and already left the forum due to the complications of attempting to sign in, its embarrassing!

Who do i contact with these members details to get them unblocked? I suspect this is only the start, as I've had a shed load of members contact me in just the last 24hrs alone, we pay quite a bit for our extras via forumotion & I'm really not happy about this.




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 16th 2016, 6:57 pm

@ASOF wrote:I'm surprised so few people are having this problem Mad

I'm being bombarded with messages from members who are unable to sign into our forum because of this security captcha nonsense... Really wished we'd never hosted our forum via Forumotion as we seem to have no control over these silly settings, why not give us the option to disable this?

With close to 7thousand members these situations are a nightmare and causes a lot of frustration to members some of whom have actually thrown in the towel and already left the forum due to the complications of attempting to sign in, its embarrassing!

Who do i contact with these members details to get them unblocked? I suspect this is only the start, as I've had a shed load of members contact me in just the last 24hrs alone, we pay quite a bit for our extras via forumotion & I'm really not happy about this.



Hello @ASOF we are not the only one having this problem the system is world wide.

Some of the members will be on a Black list and some members have lots of Ip addresses and our system flags up members that have 6 or more Ip addresses in less then a week This is a system that has been in place for well over 4 years.

This system is on servers side and you can not have this on your ACP as its a security measure, This is inplace to stop hackers and spammers going in your forum and out servers and hacking or spamming you and us.

the same system is live on this forum as well and it is used world wide so no matter what host you go to it will be the same thing.

its down to your members Ip address changing that is making this problem.

once removed from our system it should not be a problem.

Unless your member logs in with more then 6 new Ip addresses then it may flag you up again.

My advice is to ask your members if they have a ip address that will change they can call up there ISP and tell them that there getting banned from sites and can they stop the rolling IP address on there account.

Most ISP 's can do this for you.

We understand you can get mad at this system and we are doing our best to help you on this matter.

Unless you give us the info needed we can not do not do any more for your members or you.

Who to contact for help :
You can PM me or any of the other staff listed in the first topic Smile




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 16th 2016, 7:17 pm

Dear

@Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3
Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules




APE
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by ATF on August 16th 2016, 8:37 pm

One of the members of my forum is having this issue also. I have reset their password and that hasn't helped. Will message one of the mods now as requested. Thanks in advance for your help!

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on August 16th 2016, 10:28 pm

@APE wrote:
Dear

@Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3
Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules

Brilliant, thank you, I'll ask them to give it another try and I'll report back Very Happy

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 16th 2016, 11:07 pm

@APE wrote:
Dear

@Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3
Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules

My member "melly" still can't logging in and still getting the Same message

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Purplecow on August 16th 2016, 11:13 pm

Hi, just reporting the same issue with a couple of our members on The Birds and the Bs. Will pm you details now. Cheers

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 17th 2016, 4:03 pm

@george20 wrote:

My member "melly" still can't logging in and still getting the Same message

Thank you @george20 i have made a new report on this to our team and i will get back to you when i have more information





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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 17th 2016, 4:08 pm

Progress Report:

Hello @Purplecow & @ATF
Your PM has been received With thanks.
A report has been made and we will get back to you here when this has been completed.
Please read our forum rules: ESF General Rules




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 17th 2016, 4:56 pm

@APE wrote:
@george20 wrote:

My member "melly" still can't logging in and still getting the Same message

Thank you @george20 i have made a new report on this to our team and i will get back to you when i have more information

thank you

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 17th 2016, 4:59 pm

Progress Report:

Hello @Purplecow @ATF @george20
Your members have now be removed from our list.
Please make sure they Clear there browsers before logging in to your forum.

Any problems Please post here with the username only we may PM you again if its needed.

Thank you.
Please read our forum rules: ESF General Rules




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Geocachingmama on August 17th 2016, 5:42 pm

@APE wrote:
Dear

@Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3
Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules

Cookies cleared, still having login issues.
Username- Joke

Many thanks.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 17th 2016, 5:57 pm

@APE wrote:
Progress Report:

Hello @Purplecow @ATF @george20
Your members have now be removed from our list.
Please make sure they Clear there browsers before logging in to your forum.

Any problems Please post here with the username only we may PM you again if its needed.

Thank you.
Please read our forum rules: ESF General Rules
as it happens my member is also my wife and I have just logged on on her behalf OK , I will get her to try when she get home and report back thumleft

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 17th 2016, 6:15 pm

@Geocachingmama wrote:

Cookies cleared, still having login issues.
Username- Joke

Many thanks.
What the fuck ?!? Thank you for getting back to me on this i have made a new report about this and as the office is closed now i will hope to have some feedback tomorrow

I am sorry this did not work i may have to pm you tomorrow asking for a IP check but i hope our pro admin can remove your member tomorrow without this.

once again sorry for the delay.

APE


@george20 Thank you for letting me know i will mark your report as solved Smile




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Prof Pat Pending on August 17th 2016, 10:11 pm

HI Ape

I may have confused things by sending two pm's, but can you take a look at my member Jed please?

Thanks
Pat

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Dimitri Spanoa on August 18th 2016, 3:00 am

hmm


Last edited by Dimitri Spanoa on August 19th 2016, 12:24 pm; edited 1 time in total

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by SLGray on August 18th 2016, 3:16 am

You have posted in the wrong topic. Please start your own topic about your issue which is different from this topic.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Geocachingmama on August 18th 2016, 10:02 am

@APE wrote:
@Geocachingmama wrote:

Cookies cleared, still having login issues.
Username- Joke

Many thanks.
What the fuck ?!? Thank you for getting back to me on this i have made a new report about this and as the office is closed now i will hope to have some feedback tomorrow

I am sorry this did not work i may have to pm you tomorrow asking for a IP check but i hope our pro admin can remove your member tomorrow without this.

once again sorry for the delay.

APE


@george20 Thank you for letting me know i will mark your report as solved Smile

Apparently, her account is now all ok. Thank you for fixing it.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 18th 2016, 10:54 am

@Prof Pat Pending wrote:HI Ape

I may have confused things by sending two pm's, but can you take a look at my member Jed please?

Thanks
Pat
@Prof Pat Pending
I have sent a new request Just now i will get back to you on this as soon as i can.

Hello @Geocachingmama
Thank you for letting me know your member can now get in i have marked your case as Completed Smile




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by brandon_g on August 18th 2016, 2:32 pm

Hello @Prof Pat Pending ,

Our pro admin has informed that your member Jed has been un banned from our system and should now be able to connect normally. May you please ask your member to confirm this for us? Once you hear back from him/her on whether they could get in, please report back so we know the results.

Regards,
-Brandon and the Forumotion Team


Remember to mark your topic when a solution is found.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by george20 on August 18th 2016, 7:14 pm

@george20 wrote:
@APE wrote:
Progress Report:

Hello @Purplecow @ATF @george20
Your members have now be removed from our list.
Please make sure they Clear there browsers before logging in to your forum.

Any problems Please post here with the username only we may PM you again if its needed.

Thank you.
Please read our forum rules: ESF General Rules
as it happens my member is also my wife and I have just logged on on her behalf OK , I will get her to try when she get home and report back thumleft
yes all seems well with my member , problem solved ,thanks for you help cheers

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on August 19th 2016, 1:39 am

@APE wrote:
Dear

@Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3
Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules

I'm pleased to say that my user has been able to log in successfully again now, thank you! Very Happy

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on August 19th 2016, 2:14 am

Thank you @Brooksy118 for letting me know your members can now get in i have marked my report for your members as Completed and your PM has been deleted.




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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Prof Pat Pending on August 20th 2016, 11:04 am

@brandon_g wrote:Hello @Prof Pat Pending ,

Our pro admin has informed that your member Jed has been un banned from our system and should now be able to connect normally. May you please ask your member to confirm this for us? Once you hear back from him/her on whether they could get in, please report back so we know the results.

Regards,
-Brandon and the Forumotion Team

He's able to log in again now

Many thanks

Pat

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by brandon_g on August 20th 2016, 4:00 pm

Your welcome, glad it is resolved Smile.

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by AquabelA on September 4th 2016, 3:50 pm

I have a member who is getting this message, I have PM'd @APE

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 4th 2016, 7:54 pm

Progress Report:

Hello @AquabelA
Your PM has been received With thanks.
A report has been made and we will get back to you here when this has been completed.

Please remember it is the weekend and our head office is closed on weekends so it will not be looked at until at least Monday French time.
Please read our forum rules: ESF General Rules




APE
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by AquabelA on September 4th 2016, 10:57 pm

Thanks @Ape
My member was able to access the forum today, so I'm not sure if something has been fixed, but all is good for now.
Thank you!

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