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loss of editor tools on mobile phone (on clasic view)

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Solved loss of editor tools on mobile phone (on clasic view)

Post by APE on August 8th 2016, 4:58 pm

Technical Details


Forum version : #phpBB3
Position : Member
Concerned browser(s) : Mozilla Firefox
Screenshot of problem : https://i35.servimg.com/u/f35/12/23/10/57/screen11.jpg
Who the problem concerns : All members
When the problem appeared : today as far as i know
Forum link : http://chatworld.forumotion.co.uk/

Description of problem

Hello my wife was on line today on the mobile phone and found that our editor tools have gone from making a post.

they was there the other day when i was logged in as Admin on my phone at work we have not added any codes in the last 4 days and when i turn off the JavaScript it don't make no change so i know its nothing to do with them codes.

I have also turned off the Templates and don't get any fix to it .

Not sure whats going on here:(

any help here will be good.

Kind regards

APE

EDIT: its ok in Google chrome thou.

APE
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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by Leviosa on August 8th 2016, 5:04 pm

Hello,

What is the navigator used and the OS ?


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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by APE on August 8th 2016, 5:23 pm

its a samsung 5s
browser firefox 48.0





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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by APE on August 10th 2016, 4:43 pm

Now i can't do anything on my site with firefox.

I've even removed firefox and re added it and still nothing

its only in firefox not any other browser.





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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by Leviosa on August 10th 2016, 4:56 pm


Did you try with another navigator? I can tell you with Edge it's working fine, so it may be a problem with firefox.


Last edited by Leviosa on August 10th 2016, 5:00 pm; edited 1 time in total


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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by APE on August 10th 2016, 4:58 pm

as i did say i am only having this problem with firefox i have used chrome and its been fine but my wife uses her phone and its firefox browser yesterday it was only the buttons missing now i can't do nothing at all if in the phone using firefox but if i use my laptop its fine.





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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by Leviosa on August 10th 2016, 5:05 pm

Hum okay, is it the lastest version of firefox? I'm going to report it to the technicians I think there's no much I can do. The strange thing is that it is the only complaint I have about this specific problem, is it possible that a JS script causes this on your forum ?


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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by APE on August 10th 2016, 5:12 pm

it's 100% not a templates problem or a JavaScript problem as I turned them all off in the ACP and then did a test and found it was not a problem there.

I have just tested this site and had the same problem.

As I just said in the last post back I have removed the firefox browser on my phone and rebooted the phone and then re-installed firefox so its the newest one and still face the same problem.

The phone I'm using is a Samsung s5 and my wife's i Samsung s6 as I said in the first post it was all ok the other day and then the editor buttons went now i can't click on anything.





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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by Leviosa on August 10th 2016, 5:49 pm

Okay so there must be a problem of compatibility somehow with firefox on mobile. I will report this and see if there's a direct solution. I let you know.


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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by APE on August 10th 2016, 9:12 pm

Thank you Smile





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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by Leviosa on August 11th 2016, 12:01 pm

Hello @Ape,

So I have reported this case to techs and here the answer, there's no real solution for now for this problem, the thing is as it is on mobile it is not a "real problem" because it is not the intended use. So we can't fix it for now, but as you know since you are a member of the staff we are working on a way to have a much much better mobile version that should be available soon...


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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by APE on August 11th 2016, 12:17 pm

Thank you @Leviosa i will mark this as solved as there is no fix as of yet Smile

Tell the tech 's i said thank you for the time spent on this.

APE





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Solved Re: loss of editor tools on mobile phone (on clasic view)

Post by Leviosa on August 11th 2016, 12:18 pm

Alright sorry I coudn't help you more.


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