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Image Transparency Problem (Servimg) PunBB

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Solved Image Transparency Problem (Servimg) PunBB

Post by clivvers on August 11th 2016, 11:09 am

First topic message reminder :

Hi,

I'm using PunBB and Firefox browser:

I'm having a problem getting a transparency effect to show correctly in my uploaded images into servimg, via my forum Admin panel. The transparent shadow area is showing as a solid black colour, also the main transparent area is showing as a solid white colour.

Here is a slightly fuzzy screen grab from my servimg account:


I've tried uploading the images directly into my servimg account whilst being signed in. The image files are PNG files and between about 40kb-70kb. It's really bugging me trying to sort this issue out, I've even uninstalled and reinstalled all my design editing software. The transparency issue for me has been going on for over a week now, it's stopped me from doing any more design work on the forum. I also noticed on a few occasions an uploaded image was not showing in the Admin servimg panel, it was only showing the image number with a blank panel/page where the image should be. I have tried loading the photo images via Photobucket into my forum and there's no problem, but i would like to use the servimg root folder for speed and reliability. I have updated my browser (Firefox) to the latest version, i'm also using Vista 32 bit, is there an issue with servimg???

I would very much appreciate any help with my transparency issue.

clivvers.


Last edited by clivvers on September 6th 2016, 2:13 pm; edited 1 time in total

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by clivvers on August 30th 2016, 11:47 am

@APE wrote:Just a heads up i have news back from our pro admin she says yes she is also having the same problem and she has sent a report on.

I will keep you informed when i get more news on this Smile
Thanks, very much appreciated bounce

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by skouliki on August 30th 2016, 2:06 pm

just to let you know i also have that problem with all the transparent images i do in photoshop
in graphics request we had the same issue but i load the image with another provider and worked

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by clivvers on September 1st 2016, 7:43 pm

Tech problems like these can take some time, so i've stocked up on plenty of midnight oil and teabags, patience is he key Smile

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by Michael_vx on September 2nd 2016, 6:58 am

hi i would like to add my suggest if you like it
try imgur server
i think it should be working fine since imgur is good stron image server
i hope that helps

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by clivvers on September 2nd 2016, 12:16 pm

Hi Michael_vx,

I've tried everything, including Imgur and other image hosts to no avail Sad

Other forum members on here have also experienced the same transparency problems i'm having, it's something to do with Servimg.

Thanks for your Imgur tip.

clivvers Smile

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by Michael_vx on September 2nd 2016, 1:41 pm

blackeye
okay my next idea is a bit weird
get any free hosting service for example
http://www.hostinger.com
add your style images and take the direct links
and to keep the hosting from being removed make any site or a good page as index Smile

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by clivvers on September 3rd 2016, 9:54 am

@Michael_vx wrote:blackeye
okay my next idea is a bit weird
get any free hosting service for example
http://www.hostinger.com
add your style images and take the direct links
and to keep the hosting from being removed make any site or a good page as index Smile
Hi Michael_vx,

First: Thanks for your continued helpful advice,

The reason i want to store all my small image/photo designs in the root folder with Servimg, is for reliability and loading speed. It's usually quite rare to have problems with Servimg. I use various free image hosting services and tried everything to try and resolve the transparency problem. I've even tried pasting image links from outside into my servimg account but no luck. Other members on here are also having the same problem as me.

I will now add hostinger.com to my list. I've been at full stop in designing my forum for at least 4/5 weeks now, i'll be very glad when Servimg fix the transparency issue.

I believe a report has been sent to Servimg about the issue.

clivvers

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by Michael_vx on September 3rd 2016, 10:28 am

hi do you mind trying this
http://miccsoft.net/images/1point8/logo.png
tell me the transparency is working or not
if yes
im sure hosting images in direct links will work with you

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by clivvers on September 3rd 2016, 3:07 pm

@Michael_vx wrote:hi do you mind trying this
http://miccsoft.net/images/1point8/logo.png
tell me the transparency is working or not
if yes
im sure hosting images in direct links will work with you

Hi Michael_vx,

I tried the image you gave me and it works ok without any transparency problems but, I can already load certain image designs without cropped photo images in them and all is ok, but not all images work for me, text with transparency and effects seem to be fine, it's when i add a small photo image with transparent background that the the problem occurs. I do have a 'Plan B' (My Broken Arrow protocal) to fall back on until the glitch is sorted out with Servimg.

My 'Plan B' involves flood-filling the problem transparent background with the same colour as my forum page colour, that way the white won't show. I'm not really happy using this bypass method because i know there's still the underlying problem with Servimg. At least my Plan B method can get me rolling again with my forum design until the main issue is sorted.

clivvers.

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by APE on September 3rd 2016, 6:37 pm

Hello just to let your know this has been sent on to our tech team and as its a problem with Servimg and not our end we are now waiting on Servimg to fix this problem we are sorry for the delay on this but its now out of our hands.

we will post back when we have more news.




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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by Leviosa on September 5th 2016, 10:08 am

Hello guys,

So I have some news from Servimg, can you try to test it out one more time and to tell me the result ?

Thank you,


No help without your forum url
No support via private message



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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by clivvers on September 5th 2016, 11:38 am

APE,

Thanks for the intel and your continued support Smile

Leviosa,

Thanks for your continued support and getting the problem fixed. I have just uploaded my image with transparency and all now seems to be working fine. I'm so glad the glitch has been fixed, hopefully it's long term. I will mark this up as solved late tonight.

Thanks all, cheers

clivvers.




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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by skouliki on September 5th 2016, 12:29 pm

Worked fine many thanks !

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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by APE on September 5th 2016, 9:16 pm

yes works ok for me also thank you Smile and @clivvers You are more then welcome that is what we are here for Smile have a great day Smile

if you are happy to mark this as solved then i will lock it Smile




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Solved Re: Image Transparency Problem (Servimg) PunBB

Post by clivvers on September 6th 2016, 2:13 pm

Cheers all!

Solved.

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