Virus Problem
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Virus Problem
Hello, one of my members is having so much trouble logging onto my forum. Every time it tries to log on it transferred to another page. it cannot even stay log on to delete forum cookies, also the virus program notified the forum has dangerous viruses.
my forum is http://thetudors.forumsr.com
and the member is using a kindle fire HD 7th edition and bitdefender antivirus and AVG antivirus on the device
Can anyone help me with this, please?
my forum is http://thetudors.forumsr.com
and the member is using a kindle fire HD 7th edition and bitdefender antivirus and AVG antivirus on the device
Can anyone help me with this, please?
Nalence- Forumember
- Posts : 109
Reputation : 2
Language : English
Re: Virus Problem
Hello,
Could you ask your member for a screenshot of both the message he gets from his anti virus about viruses and the page they are being re directed to?
Also ask your member to try whitelisting your forum in their anti virus program to see if that helps.
-Brandon
Could you ask your member for a screenshot of both the message he gets from his anti virus about viruses and the page they are being re directed to?
Also ask your member to try whitelisting your forum in their anti virus program to see if that helps.
-Brandon
Remember to mark your topic when a solution is found.
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Re: Virus Problem
Do you mean this: https://help.forumotion.com/t145609-only-topic-ads-redirection-mobile-pc ?
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Re: Virus Problem
Thank you guys, it seems we managed to work the problem out but changing her browser to google chrome. For now, it looks like everything is ok.
Nalence- Forumember
- Posts : 109
Reputation : 2
Language : English
Re: Virus Problem
I'm from Serbia, the member having problems is from the US, as for rest of our members there is a great number of different countries, but mostly the US.
Nalence- Forumember
- Posts : 109
Reputation : 2
Language : English
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