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restore a forum to earlier date

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In progress restore a forum to earlier date

Post by Flappypaddles on October 28th 2016, 12:32 pm

I have been trying to restore a forum to an earlier date as I inadvertently changed some CSS code and need to restore it.

when I use the admin tools it keeps coming back with

The restore day is erroneous

there is a drop down list of restore dates and non of them seem to work.

Is there no chance of restoring the forum even a week or 2 back

It hasn't been used for some time and I am about to reactivate it.

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In progress Re: restore a forum to earlier date

Post by ChanelW on October 28th 2016, 1:26 pm

Hello,

How new is your forum? Could you please provide your forum's URL Smile

Thanks,
ChanelW

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In progress Re: restore a forum to earlier date

Post by Flappypaddles on October 28th 2016, 2:27 pm

@ChanelW wrote:Hello,

How new is your forum? Could you please provide your forum's URL Smile

Thanks,
ChanelW
its about 3 years old.
the issue may be that the admin account is under the same email address as my other forum, not sure if that would affect it restoring

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In progress Re: restore a forum to earlier date

Post by Leviosa on October 28th 2016, 2:46 pm

Hello,

I think the reason why it didn't work must be because you didn't let it finish. You need to stay on the page even if it is taking some times otherwise the backup doesn't work. I can do one from my side, what kind of backup do you want?


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In progress Re: restore a forum to earlier date

Post by Flappypaddles on October 28th 2016, 4:18 pm

@Leviosa wrote:Hello,

I think the reason why it didn't work must be because you didn't let it finish. You need to stay on the page even if it is taking some times otherwise the backup doesn't work. I can do one from my side, what kind of backup do you want?
it took no time at all for the message to appear

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In progress Re: restore a forum to earlier date

Post by Leviosa on October 28th 2016, 4:32 pm

Okay you did not answer my question so I guess you don't want my help.


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In progress Re: restore a forum to earlier date

Post by Flappypaddles on October 28th 2016, 4:36 pm

@Leviosa wrote:Okay you did not answer my question so I guess you don't want my help.
sorry, no I dont need it restored now, I found a copy of the CSS I needed restoring.
but the question still remains about the error message.
Is it because the forum has not been active for some time perhaps?

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In progress Re: restore a forum to earlier date

Post by Leviosa on October 28th 2016, 4:50 pm

No, when I have checked your forum with my tools it seems like you haven't done any backup which happens often when a founder quits the page too soon.


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In progress Re: restore a forum to earlier date

Post by Flappypaddles on October 28th 2016, 5:05 pm

@Leviosa wrote:No, when I have checked your forum with my tools it seems like you haven't done any backup which happens often when a founder quits the page too soon.
I wasn't trying to do a backup, it was a restore, I was under the impression backups occurred automatically

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In progress Re: restore a forum to earlier date

Post by ChanelW on October 29th 2016, 11:47 am

Hello @Flappypaddles,

Yes backups occur automatically and as well can be performed by founders. So let me get this straight you were trying to perform a forum restore.

You won't receive a response from Leviosa until Monday now as she won't be at work, however, there is @SLGray @Luffy @APE who may be able to help onwards until Monday Wink I will also try my best to support you Razz

Thanks,
ChanelW :rose:


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In progress Re: restore a forum to earlier date

Post by brandon_g on October 29th 2016, 10:55 pm

Flappy paddles, What Leviosa meant by back up was a restore. It is just another way of saying it .

Do you still need a restore done or no?

-Brandon


Remember to mark your topic when a solution is found.

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In progress Re: restore a forum to earlier date

Post by APE on October 30th 2016, 3:04 pm

Hello.

our backup system makes a copy of your forum every 7 to 10 days when you log in to your backup tools you need to have your account open on a new tab and your founders tools on a at the same time.

so its like this:
Log in your founders account on the forum.
Now open a new tab on your browser and log in on your founders tools account.
Now once in your founders tools you need to do a restore from the backup dates

now you have to hold on for the popup to say your forum was backed up then you need to do a 2nd backup / restore so the system would make your forum backup the right way.

It will not matter how long your forum has not been used as long as you do the backup / restore the right way.




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In progress Re: restore a forum to earlier date

Post by Flappypaddles on October 30th 2016, 7:43 pm

@brandon_g wrote:Flappy paddles, What Leviosa meant by back up was a restore. It is just another way of saying it .

Do you still need a restore done or no?

-Brandon
no longer required as I found a copy of the css,
however I could not restore the forum as it came up with

The restore day is erroneous

despite having dates going back to 2015

all returned that message

but you can close this now

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In progress Re: restore a forum to earlier date

Post by ChanelW on October 30th 2016, 8:14 pm

Hello FlappPaddles,

I am happy your issue is solved, next time in order for staff and members to assist you including myself i found it hard to understand what you meant.Please try explain your issues in more detail in the future Wink

Thanks,
ChanelW

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