Member Can't Sign In

I have an member name Brenda an she states she can not sign in with her username an I not sure how to help her but I gave her link to this site and the link to the FAQ page .. is there any other way to help her if need because she was able to get in an then all of an sudden she been having problems an can not get in

My site link is http://tinkersboosgraphics.forumotion.com/

Member name is Brenda an if you need her email please let me know or I not sure if support log into my dashboard I new to forumotion I came from yuku/aimoo.

Hugs Tinker

What exactly happens when she tries to login?

I think I ran into this problem myself a long time ago. It's possible the member never fully registered.

On your memberlist there should be a list of all the members and when they last visited. If they never fully registered, it will state never. At least I think so, I could be wrong. So don't quote me on that. Or you can check your admin panel and go to the user and groups section and check under the inactive users spot.

Check here to see if the account is activated: AP > Users & Groups > Users > Inactive List

1st she shows on the member-list an the last time she was able to get in was Oct 31st, the 2nd let me go view an see what it states

her name is not on there for ( AP > Users & Groups > Users > Inactive List) an I not sure what happens she just tells me she can not log in with her ID and Password

Hello,

Could the user maybe have forgotten their password? That is what that message usually means.

-Brandon

It sounds like her password is wrong my advice is to change the password for her and then Email her with the new password.

To change her password you will need to do the following.

ACP >> Users & Groups tab >>  Users >> Search users type her name in the box and click ok.

Her name will show in the list click the yellow cog that looks like this >>  then you will see her profile tools in your ACP in the password box type in a random 6 letter password then move down and do the same again under that then save

use the Email tool on her account on the same page to send her a Email from your ACP to say the password was changed and then give her the password in that email.

Get the member to log in using that password and then they can change it by using there own profile page

Okay thanks I have email her the password change.. so til I hear back from her I guess this is somewhat solve thanks for all the help and knowledge Hugs Tinker.. it up to you if u keep this open or not til she can get in .. all I can keep doing is posting it in the chat box xx

We will wait for your reply.

Tinkers Boo wrote:Okay thanks I have email her the password change.. so til I hear back from her I guess this is somewhat solve thanks for all the help and knowledge Hugs Tinker.. it up to you if u keep this open or not til she can get in .. all I can keep doing is posting it in the chat box xx

the login page is hard to login