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Upgrade iPad Iphones

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Upgrade iPad Iphones

Post by Guardian-Angel on November 3rd 2016, 6:08 pm

Hello

I previously posted about this but the topic is now locked. I am looking for guidance or updates on this issue. It's becoming a real problem.

I have several members today that cannot log in using their iPhone's or iPads or when they use Safari due to upgrades or updates.

I'm not sure what I'm suppose to tell them other than the fact they can't visit the forum.

Are there any plans to fix this issue?

Thank you.

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Re: Upgrade iPad Iphones

Post by Captain Hunk on November 3rd 2016, 7:23 pm

One of my members has encountered this issue. Every time he tries to sign in, the forum redirects him to the login screen. He can't login like he use to.

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Re: Upgrade iPad Iphones

Post by SLGray on November 3rd 2016, 7:27 pm

@Guardian-Angel wrote:Hello

I previously posted about this but the topic is now locked. I am looking for guidance or updates on this issue. It's becoming a real problem.

I have several members today that cannot log in using their iPhone's or iPads or when they use Safari due to upgrades or updates.

I'm not sure what I'm suppose to tell them other than the fact they can't visit the forum.

Are there any plans to fix this issue?

Thank you.
Which topic are you referring to that is locked?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Upgrade iPad Iphones

Post by Guardian-Angel on November 3rd 2016, 7:45 pm


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Re: Upgrade iPad Iphones

Post by brandon_g on November 4th 2016, 4:59 am

Hello,

In regards to that topic we were told the issues were resolved and fixed by techs. Did the member start having issues again today or has it been the whole time. If the whole time, then please ask your member to clear their browser cache and cookies and try again. If it just re started, then maybe the problem is re occuring again and if that is the case then we will ask for the pro admins to have the techs look into it again.

-Brandon


Last edited by brandon_g on November 4th 2016, 2:52 pm; edited 1 time in total


Remember to mark your topic when a solution is found.

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Re: Upgrade iPad Iphones

Post by Guardian-Angel on November 4th 2016, 1:55 pm

It appears this has happened again, after an update to their iPhones and iPads. It appears when they use Safari they can't log in. Some have tried Chrome and it works.

I will advise them again, to clear their browsers and cookies and will report back.




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Re: Upgrade iPad Iphones

Post by The Godfather on November 4th 2016, 4:02 pm

Hello,

You apparently have no error message! This looks up as a cookies conflict in your mobile browser blackeye

Can you please delete your browser cache & cookies and try again?

Thank you

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Re: Upgrade iPad Iphones

Post by Guardian-Angel on November 5th 2016, 9:29 pm

It's not me, it's approximatley 20 members so far. It appears it's mostly using Safari iPhone and iPads. It also appears to happen after they perform and update.

I have asked them to clear their history cookies etc, and report back advising what browser and device they are using if they are still having problems.

I will let you know.

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Re: Upgrade iPad Iphones

Post by Draxion on November 6th 2016, 1:26 am

@Guardian-Angel wrote:It's not me, it's approximatley 20 members so far. It appears it's mostly using Safari iPhone and iPads. It also appears to happen after they perform and update.

I have asked them to clear their history cookies etc, and report back advising what browser and device they are using if they are still having problems.

I will let you know.

I had this same issue with my iPhone after upgrading and when I cleared the cache, it allowed me to log in.

Settings -> Safari -> Clear History and Website Data.

Try that and see if that helps.

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Re: Upgrade iPad Iphones

Post by Andrea Fountain on November 7th 2016, 12:31 am

My forum is the same. I cleared the cache and still nothing works

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Re: Upgrade iPad Iphones

Post by Guardian-Angel on November 7th 2016, 3:41 am

@Draxion wrote:snipped..

I had this same issue with my iPhone after upgrading and when I cleared the cache, it allowed me to log in.

Settings -> Safari -> Clear History and Website Data.

Try that and see if that helps.

I have had several members respond and it solved the issue for them. Thanks so much for that.

The only issue for some is the like button has changed into a big blue square with a ? mark. They use a Mac. Although clearing history resolved other issues, this remains. Any idea?



instead of this:




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