The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Cannot log in

View previous topic View next topic Go down

Solved Cannot log in

Post by Errui on November 6th 2016, 12:50 am

As far as I know this problem is pretty unique. If this has been addressed and solved somewhere already I apologize.

About a week ago I was trying to log into my account on a forum hosted by fourmotion.

There was no error message displayed - the page seemed to have just been reloaded. I tried resetting my password multiple times to no avail. Seeing that it wasn't an issue with my password I contacted the forum administrator. They told me to search for help here and that the username/password I used to register for the forum hosted by forummotion would also log me in here. When I tried to log in using that information it said the password was incorrect. I tried resetting the password but forummotion did not recognize my email. I registered this account name with the "incorrect" email and the username I supposedly did not have the right password to and here I am now.

This has been going on for days and I would like to have this problem solved to I can log back into the forum.

Thank you,

Errui


Last edited by Errui on November 6th 2016, 3:13 am; edited 1 time in total
avatar
Errui
New Member

Posts : 5
Reputation : 1
Language : English

Back to top Go down

Solved Re: Cannot log in

Post by brandon_g on November 6th 2016, 1:03 am

Hello,

Are you getting an error message when you try to login or are you not getting a error message?

If your not getting an error message and the page simply reloads, then the problem is that your browser probably isn't accepting cookies. You need to go into your settings in your browser and have it start accepting cookies again and this will solve your problem.

If you are getting an error message then it is something else and we will more information
May you tell me which it is?

-Brandon


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5943
Reputation : 547
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Solved Re: Cannot log in

Post by Errui on November 6th 2016, 1:07 am

I just check and my browser is indeed accepting cookies. There is not error message.
avatar
Errui
New Member

Posts : 5
Reputation : 1
Language : English

Back to top Go down

Solved Re: Cannot log in

Post by Draxion on November 6th 2016, 1:23 am

Are you filling in the information and then it simply reloads the page and does nothing else?


NEVER provide your founder's account or email
Please provide forum's URL when dealing with design and appearance issues
Don't forget to mark the topic as when the issue is resolved. This helps the staff greatly.
PM Support is prohibited!
TOS | General Rules | FAQ | Tricks & Tips | Latest Updates | Introduce Yourself

avatar
Draxion
Support Moderator
Support Moderator

Male Posts : 1713
Reputation : 223
Language : English
Location : USA

http://www.draxionsgameden.com/

Back to top Go down

Solved Re: Cannot log in

Post by Errui on November 6th 2016, 1:47 am

That is exactly what I am experiencing.
avatar
Errui
New Member

Posts : 5
Reputation : 1
Language : English

Back to top Go down

Solved Re: Cannot log in

Post by Draxion on November 6th 2016, 1:48 am

What device and browser are you using?


NEVER provide your founder's account or email
Please provide forum's URL when dealing with design and appearance issues
Don't forget to mark the topic as when the issue is resolved. This helps the staff greatly.
PM Support is prohibited!
TOS | General Rules | FAQ | Tricks & Tips | Latest Updates | Introduce Yourself

avatar
Draxion
Support Moderator
Support Moderator

Male Posts : 1713
Reputation : 223
Language : English
Location : USA

http://www.draxionsgameden.com/

Back to top Go down

Solved Re: Cannot log in

Post by Errui on November 6th 2016, 1:56 am

At this time I'm using safari on an apple iphone. I haven't experienced a problem with this device and browser ever before.
avatar
Errui
New Member

Posts : 5
Reputation : 1
Language : English

Back to top Go down

Solved Re: Cannot log in

Post by Draxion on November 6th 2016, 1:57 am

I had this same issue with my iPhone after upgrading and when I cleared the cache, it allowed me to log in.

Settings -> Safari -> Clear History and Website Data.

Try that and see if that helps.


NEVER provide your founder's account or email
Please provide forum's URL when dealing with design and appearance issues
Don't forget to mark the topic as when the issue is resolved. This helps the staff greatly.
PM Support is prohibited!
TOS | General Rules | FAQ | Tricks & Tips | Latest Updates | Introduce Yourself

avatar
Draxion
Support Moderator
Support Moderator

Male Posts : 1713
Reputation : 223
Language : English
Location : USA

http://www.draxionsgameden.com/

Back to top Go down

Solved Re: Cannot log in

Post by SLGray on November 6th 2016, 2:07 am

Are you using a mobile device?

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40209
Reputation : 2716
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Cannot log in

Post by Errui on November 6th 2016, 3:12 am

Clearing the cache has work. I apologize for misplacing the inquiry. Thank you all for your help. To answer the last question, yes I am using a mobile device.
avatar
Errui
New Member

Posts : 5
Reputation : 1
Language : English

Back to top Go down

Solved Re: Cannot log in

Post by SLGray on November 6th 2016, 3:49 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40209
Reputation : 2716
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum