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Member cant Log in...

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Member cant Log in...

Post by davidl on November 6th 2016, 10:45 am

Just received an email from one of the Members, He cant Log in to the Forum...... He says this "I type in my username and password, and it just flips back to the home screen and it is still asking you to log in."

I don't know if He is on a Phone or a PC/Laptop, but any help would be appreciated .

Thanks in Advance.

davidl
Forumember

Posts : 249
Reputation : 2
Language : English
Location : Leeds, West Yorkshire.

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Re: Member cant Log in...

Post by ChanelW on November 6th 2016, 11:26 am

Hello,

Is this occurring to any other members of your forum or just that specific user.

Try asking the user to clear his/her browser's cache and it should work. If it is not occurring to any other members it will only be a problem with their device/browser, in this case it's just clearing their browser's cache or trying to use a different browser Razz

If possible could you try and find out what device they are using Wink

Thanks,
ChanelW :rose:

ChanelW
Trial Reviewer
Trial Reviewer

Posts : 278
Reputation : 36
Language : English

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Re: Member cant Log in...

Post by davidl on November 6th 2016, 12:14 pm

Thank You ChanelW, I will email Him and find out what device He is using.....and also give Him this information.

davidl
Forumember

Posts : 249
Reputation : 2
Language : English
Location : Leeds, West Yorkshire.

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Re: Member cant Log in...

Post by ChanelW on November 8th 2016, 8:22 am

Hello,

Have you received any information from the member, did my solution work?

Thanks,
ChanelW :rose:

ChanelW
Trial Reviewer
Trial Reviewer

Posts : 278
Reputation : 36
Language : English

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