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Members don't have tool bar option when posting

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Members don't have tool bar option when posting

Post by tylercole on November 9th 2016, 3:12 pm

Technical Details


Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : All members
Forum link : http://insectsandentomolgy.forumotion.com/

Description of problem

Hi, one of my members asked me how to insert a image in the post, and I told him, but he claims that he doesn't have the tool bar above the area he types, so he can't insert a image? How do I change this? WE discussed it here!

http://insectsandentomolgy.forumotion.com/

tylercole
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http://insectsandentomolgy.forumotion.com/

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Re: Members don't have tool bar option when posting

Post by ChanelW on November 9th 2016, 3:18 pm

Hello There,

Can you see the toolbar when posting or is it this specific member?
Could you please provide me quickly a test account via PM or on this topic Wink

Thanks,
ChanelW :rose:

ChanelW
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Re: Members don't have tool bar option when posting

Post by tylercole on November 9th 2016, 3:41 pm

@ChanelW wrote:Hello There,

Can you see the toolbar when posting or is it this specific member?
Could you please provide me quickly a test account via PM or on this topic Wink

Thanks,
ChanelW :rose:

Hi, I have the tool bar but it is my members that don't! And you could just sing up on it so you can see what the members are seeing! http://insectsandentomolgy.forumotion.com/

tylercole
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http://insectsandentomolgy.forumotion.com/

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Re: Members don't have tool bar option when posting

Post by ChanelW on November 9th 2016, 3:43 pm

Hello,

Hmmm, Did you say ALL members?
I am singing up now Smile
Thanks,
ChanelW :rose:
------------------------------------------------------------------------

Sorry but I do have the toolbar...

I am using Google Chrome. I believe it is only one member experiencing this I suggest they clear their browser cache as ou and myself have the toolbar.

ChanelW :rose:


Last edited by ChanelW on November 9th 2016, 3:52 pm; edited 1 time in total

ChanelW
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Re: Members don't have tool bar option when posting

Post by tylercole on November 9th 2016, 3:45 pm

Believe so!

tylercole
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Re: Members don't have tool bar option when posting

Post by ChanelW on November 9th 2016, 3:53 pm

Hello,

Please read my previous post Smile I have edited it with some information Razz

Thanks
ChanelW :rose:

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Re: Members don't have tool bar option when posting

Post by tylercole on November 9th 2016, 4:00 pm

@ChanelW wrote:Hello,

Please read my previous post Smile I have edited it with some information Razz

Thanks
ChanelW :rose:


I seen that! Thank you... I will let min know!

tylercole
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Re: Members don't have tool bar option when posting

Post by ChanelW on November 9th 2016, 4:19 pm

Hello,

Do you have anymore questions regards to this?
Don't forget to use the 'thanks' button on my post Wink

Thanks,
ChanelW:rose:

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Re: Members don't have tool bar option when posting

Post by Draxion on November 9th 2016, 4:43 pm

Hello there,

Are they using mobile devices on the desktop version and are they using iOS? Cause their recent update caused the toolbar above the editor to vanish and the only thing can be done about it is wait for another update and hope that fixes it. The same thing happened a few updates ago too when they released iOS 10.

Have a good day!

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Re: Members don't have tool bar option when posting

Post by ChanelW on November 9th 2016, 5:15 pm

@Draxion,
The specific membber was using Mozilla FireFox at the time. I think it is just a case of clearing the browsers cache Razz As I and the topic starter can see the toolbar when posting on the forum.

Thanks,
ChanelW:rose:

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Re: Members don't have tool bar option when posting

Post by Draxion on November 9th 2016, 6:56 pm

@ChanelW, since the topic owner hasn't clarified what the member who is experiencing the issue is using when it happens, that is why I asked.

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Re: Members don't have tool bar option when posting

Post by ChanelW on November 10th 2016, 8:12 am

Hello,

I can inform you that the member was using Google Chrome, referring to this topic :- http://insectandentomology.forumotion.com/t21-attachments

The specific member has now got the toolbar using Microsoft Edge.

Thanks,
ChanelW :rose:

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Re: Members don't have tool bar option when posting

Post by SLGray on November 10th 2016, 8:50 am

So the issue is browser specific?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Members don't have tool bar option when posting

Post by ChanelW on November 10th 2016, 11:14 am

Hello @SLGray,

Yes I believe so, I only think it was a one off. I am unsure if the topic starter is going to come back to this topic Razz

Thanks,
ChanelW :rose:

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Re: Members don't have tool bar option when posting

Post by tylercole on November 10th 2016, 9:37 pm

@ChanelW wrote:Hello @SLGray,

Yes I believe so, I only think it was a one off. I am unsure if the topic starter is going to come back to this topic Razz

Thanks,
ChanelW :rose:


Sorry guys, yes the browser was the problem!

tylercole
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Re: Members don't have tool bar option when posting

Post by SLGray on November 10th 2016, 9:38 pm

So this is solved now?


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