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known members say they can not create accounts

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In progress known members say they can not create accounts

Post by chanika123 on November 28th 2016, 1:14 am

Hi
I'm the administrator of the http://www.leisureinformatics.com and guests informed that they can not register in the forum.
I tried to create an account to check if this is true. But I could not do that. the issue was with the verification.
Please help

Regards
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In progress Re: known members say they can not create accounts

Post by SLGray on November 28th 2016, 1:19 am

What message did you get when you tried?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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In progress Re: known members say they can not create accounts

Post by chanika123 on November 28th 2016, 1:25 am

@SLGray wrote:What message did you get when you tried?

nothing, it doesn't do anything nor give any massages
you can try creating an account. please help
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In progress Re: known members say they can not create accounts

Post by APE on November 28th 2016, 1:32 am

ok give this a go it may work.

we will use the Short code **ACP** as The Administration Panel

ok please try this:
ACP >> Users options Tab >> Users >> Users options >> Confirmation code : Set to NO then SAVE.

This should remove the code you have to input when making an account.

just try and turn it off then back on again.

if that don't work then for now just turn it off and keep it off.

let me know if the turn off and then back on again fixes it if it don't i will be happy to make a report about this for you.



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In progress Re: known members say they can not create accounts

Post by APE on November 28th 2016, 2:18 am

ok i have just seen the problem.... forget what i have just posted

watch video



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In progress Re: known members say they can not create accounts

Post by chanika123 on November 28th 2016, 4:10 am

@APE wrote:ok i have just seen the problem.... forget what i have just posted

watch video


Thanks heaps
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In progress Re: known members say they can not create accounts

Post by brandon_g on November 28th 2016, 5:59 am

Hello,

May we consider this solved?

-Brandon


Remember to mark your topic when a solution is found.
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