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Custom Avatar Gallery Not Appearing Correctly

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Solved Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 4:42 am

Hello!

I tried to upload some custom avatars for my page, but ran into a space issue before I could upload all the ones I wanted.

So I deleted them all, then tried adding just a smaller group of them.

Now, I have ones showing up twice, others not showing up at all, and when I look at the filenames, they all appear concatenated. I also can't seem to access where they are stored (which I understand is something we can't do, which is actually quite a pain).

Can someone please empty out the gallery space for me, so I can re-upload the ones I want to be there, and have them display properly?


Last edited by KBNAdmin on December 20th 2016, 1:09 am; edited 1 time in total
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by skouliki on December 18th 2016, 8:06 am

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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 9:00 am

Do you mean the personal avatar gallery in the administration panel?


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 2:43 pm

SLGray wrote:Do you mean the personal avatar gallery in the administration panel?

Yes, the personal avatar gallery.

ACP > Display > Avatars Management > Personal Avatars
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 8:48 pm

There is a limit on the number you can upload: http://help.forumotion.com/t1709-some-limits-of-forumotion-forum .

30 avatars

What happens when you click the circle on one of the avatars you try to delete? You have to delete them one by one.


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 10:08 pm

I did delete each of them individually. Then I tried re-uploading a smaller group of them (19) but after uploading them, some appear twice or not at all in the ACP, and in the Profile Editor, I get the same thing (different pictures, but the same phenomenon of some showing up twice, others not at all).

Also, currently in the ACP, some of the ones I deleted, but did not re-upload appear.
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 10:15 pm

Do you have site gallery activated?


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 10:17 pm

Yes, that's how I know how the gallery is displaying in the Profile Editor ... I just deleted them all again in the ACP, and added the first two. In the ACP, it shows the first two images I originally uploaded, and in the Profile Editor it shows the wrong image for the second one that I uploaded.
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 10:18 pm

Please post screenshots of both places.


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 10:53 pm

Profile Editor:

ACP:

What the second Avatar should be:
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 10:59 pm

Send me a test account so I can test it.


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 11:07 pm

How do I send you a test account?

Also, I should note that I brought them up in Microsoft Edge and Firefox to see if it was my browser. It was the same in both of the other browsers.
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 11:09 pm

To create a test account, you just register like a new member. Active the account then send the login information to me.


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 11:16 pm

PM sent. Do you need it set as an Administrator?
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 11:18 pm

PM received.

Guess what I see?



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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 11:32 pm

Interesting. Suggestions? Am I likely to need to clear my cache?
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 18th 2016, 11:36 pm

Try clearing your cache.


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 18th 2016, 11:58 pm

Cleared the cookies and cache for all forumotion sites, and I am still getting the same display.
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 19th 2016, 12:04 am

Try deleting forum's cookies.


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 19th 2016, 1:15 am

That's what I did already. Or is there a setting in the ACP that I use? Because I already cleared all cookies related to kingstonbynight.forumotion.com from my browser.
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 19th 2016, 4:09 am

Are you using a mobile device?


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by KBNAdmin on December 19th 2016, 3:38 pm

SLGray wrote:Are you using a mobile device?

Nope. Am using a desktop PC.
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by SLGray on December 19th 2016, 9:55 pm

Is your browsers up to date?


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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by APE on December 20th 2016, 1:08 pm

ok i think i know whats going on here
when you update a item in your ACP and you have deleted an item sometimes our servers run a little slow on the ACP so what i always do is 2 things.

1 go in your browser and clear it all not just the forum ones as sometimes cookies can go in under a new name not the forum name.

2 always try resynchronize your forum.

maybe a step 3
delete your icons then refresh your ACP page before installing the new ones this tells our servers to clear them self before adding the new items.

Give them steps a try



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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by brandon_g on December 20th 2016, 10:39 pm

Hello,

Is this solved, I see it has been marked with the solved icon? Please respond within 24 hours.

-Brandon


Remember to mark your topic when a solution is found.
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Solved Re: Custom Avatar Gallery Not Appearing Correctly

Post by APE on December 29th 2016, 9:29 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules



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