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My website is currently inactive

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Solved My website is currently inactive

Post by Lorem on January 7th 2017, 12:02 pm

Technical Details


Forum version : #Invision
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome
Screenshot of problem : http://i.imgur.com/nO2WnBR.png
Who the problem concerns : A few members
When the problem appeared : When I and the members write the new post, login
Forum link : http://www.forumgiaitri.net/

Description of problem

When I and the members write the new post or login, then this error message (picture attached)
*Sorry my English*


Last edited by Lorem on January 10th 2017, 11:40 am; edited 1 time in total
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Lorem
Forumember

Male Posts : 71
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Language : Vietnamese
Location : Vietnam

http://www.forumgiaitri.net/

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Solved Re: My website is currently inactive

Post by APE on January 7th 2017, 1:11 pm

Hello @Lorem

I'm sorry but i am finding it hard to understand your problem
Are you saying that you log in to your account and then when making a post your getting logged out of your account before you finish making your post on the site ?

if yes then there is a toool you can try and change on your ACP (Administration control Panel)

follow this really easy step and it should fix your problem.

ACP Users & Groups Tab Users Users options in the members settings in the middle of the page

FIND:

Time in minutes before a member is considered "Offline" : set this to 60 then SAVE.

That should fix the log out system for you.

If i have this wrong and you still have a problem please try and tell me what is the problem by maybe adding a screen shot



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Solved Re: My website is currently inactive

Post by Lorem on January 7th 2017, 3:46 pm

Thanks for reply!

Some members report that they get this message when posting new articles. And I get a notification when logging in and posting new articles.



And after about 5 minutes, then everything back to normal!
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Lorem
Forumember

Male Posts : 71
Reputation : 5
Language : Vietnamese
Location : Vietnam

http://www.forumgiaitri.net/

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Solved Re: My website is currently inactive

Post by Derri on January 7th 2017, 5:12 pm

@Lorem wrote:Thanks for reply!

Some members report that they get this message when posting new articles. And I get a notification when logging in and posting new articles.



And after about 5 minutes, then everything back to normal!

Hi,

If you're no longer experiencing the issue in the screenshot then it was likely either a temporary internet connection glitch or a glitch with our servers. If only lasted a few minutes then its like it was that.

Regards
Derri


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Solved Re: My website is currently inactive

Post by APE on January 7th 2017, 8:09 pm

yes that looks like a problem with a slow server or internet speed (it times out)

Ask your members to do a speed test on there computer and make sure their internet is working right.

I have tested the servers i can read and there is not a problem our end for servers we use in the uk so it maybe just on a server hosted for you and some of your members.

lets keep an eye on it for now and if it keeps going on we can then ask you for more info.



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Solved Re: My website is currently inactive

Post by Lorem on January 8th 2017, 4:05 am

Thanks @Derri and @APE supported!
I will follow up 1-2 days later will report back to you.

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Lorem
Forumember

Male Posts : 71
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Language : Vietnamese
Location : Vietnam

http://www.forumgiaitri.net/

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Solved Re: My website is currently inactive

Post by Lorem on January 10th 2017, 11:39 am

There are no reports of this issue in the past 2 days.
Thanks for the support.
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Lorem
Forumember

Male Posts : 71
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Language : Vietnamese
Location : Vietnam

http://www.forumgiaitri.net/

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Solved Re: My website is currently inactive

Post by APE on January 10th 2017, 1:02 pm

Problem solved & topic archived.

Glad this is now ok for you have a great day..

Please read our forum rules: ESF General Rules



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