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(Only Topic) Forumotion Down

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Solved (Only Topic) Forumotion Down

Post by Bellatrix Twist on January 31st 2017, 2:36 am

Unable to acess my forum, is it down or something? I saw it had this when I went to my forum " 503 Service Unavailable".

Any ideas what is going on? When I did get into my forum for less than a minute it happened again, but I noticed that guests were able to acess it but not members.

Hope this is fixed soon, there are comments about this on the Facebook page under a post from the 29th.

Made into an Only Topic
APE wrote:We need to make a list of the parts of the world the members are from so we know what parts are not working and where.

So please can you post your,
Code:
URL of the forum:
Where in the world you are from(your members):
screen shot of warning (error):

Additional staff edit to add additional information ~ brandon_g

Everyone with this issue please read the following reply from The Godfather:
The Godfather wrote:hello,

it's a DNS problem comming from one of our datacenters using OVH servers. OVH is doing a DNS server upgrade that coses this problem. it's not comming from Forumotion at all.

since this morning, it should be ok. please try again if you still have problem you can use Google or OpenDNS DNS to acess to our services utill the resolution of the problem by OVH

regards
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Solved Re: (Only Topic) Forumotion Down

Post by JennyorAlice on January 31st 2017, 2:48 am

I had the same problem. Not only did I have this same problem, I was unable to access the Forumotion Support Forum because I got the same error.

Right now, everything is working and I hope it stays that way.
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Solved Re: (Only Topic) Forumotion Down

Post by Bellatrix Twist on January 31st 2017, 2:57 am

Bazinga! wrote:I had the same problem. Not only did I have this same problem, I was unable to access the Forumotion Support Forum because I got the same error.

Right now, everything is working and I hope it stays that way.

Same here
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Solved Re: (Only Topic) Forumotion Down

Post by stluee on January 31st 2017, 3:14 am

Mine isnt working either.

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Solved Re: (Only Topic) Forumotion Down

Post by Bellatrix Twist on January 31st 2017, 3:35 am

There should be an announcement about it right?
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Solved Re: (Only Topic) Forumotion Down

Post by JennyorAlice on January 31st 2017, 3:36 am

Bellatrix Twist wrote:There should be an announcement about it right?

You would think. Hopefully they are working on it right now. Mine just now came back on...again.
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Solved Re: (Only Topic) Forumotion Down

Post by Fernanda Nunes on January 31st 2017, 3:37 am

all the time down, its the worst service that I already knew, I will change it...oh my God
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Solved Re: (Only Topic) Forumotion Down

Post by RandomSil on January 31st 2017, 3:41 am

Service was down, but it seems better now. At least for my forum. Also it is like 4am in EU areas so they might be a little while until it is addressed.
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Solved Re: (Only Topic) Forumotion Down

Post by Bellatrix Twist on January 31st 2017, 3:57 am

I logged out of mine when I was able to and just decided to message some friends as it's almost 3am in the UK
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Solved Re: (Only Topic) Forumotion Down

Post by WickedDreamer333 on January 31st 2017, 4:21 am

Some of my members are getting "kicked off" periodically, today. They are from all over the USA, Canada and EU
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Solved Re: (Only Topic) Forumotion Down

Post by Bellatrix Twist on January 31st 2017, 6:58 am

Wow
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Solved Re: (Only Topic) Forumotion Down

Post by SLGray on January 31st 2017, 6:58 am

The staff is aware of these periods of service interruptions, but we have not receive any information about what is causing them.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: (Only Topic) Forumotion Down

Post by The Godfather on January 31st 2017, 9:46 am

Hello,

Our DataCenter decided to do a last minute maintenance last night... Confused

This maintenance last almost 2 hours. They had to reboot the servers which caused the errors on your forums including inaccessibilities. Since the end of the maintenance, everything is back to normal. Currently, everything is ok.

We apologize for this involuntary embarrassment :rose:
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Solved Re: (Only Topic) Forumotion Down

Post by WickedDreamer333 on January 31st 2017, 4:51 pm

The Godfather wrote:Hello,

Our DataCenter decided to do a last minute maintenance last night... Confused

This maintenance last almost 2 hours. They had to reboot the servers which caused the errors on your forums including inaccessibilities. Since the end of the maintenance, everything is back to normal. Currently, everything is ok.

We apologize for this involuntary embarrassment :rose:
Thanks for the update!
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Solved Re: (Only Topic) Forumotion Down

Post by baldy on February 7th 2017, 7:42 am

My forum, www.tanoomastreat.com or ttr1.forumotion.net, is down today.
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Solved Re: (Only Topic) Forumotion Down

Post by Tanooma on February 7th 2017, 3:26 pm

I wonder if anyone can explain why Baldy of the above forum, of which I am on there too. Is not able to get onto the forum, and now not even able to get onto this help forum where he lives in South Africa, yet all members in the UK, as myself, are able to get onto the forum as usual.
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Solved Re: (Only Topic) Forumotion Down

Post by APE on February 7th 2017, 4:05 pm

Hello @baldy @Tanooma the forum is working now



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Solved Re: (Only Topic) Forumotion Down

Post by Tanooma on February 7th 2017, 4:16 pm

Yes, thank you Ape. Just all has been working on the forum for all in the UK, yet Baldy is still not gaining access to the forum, or here. So strange this is happening. Hopefully in due course all will be back to normal for Baldy. When it does either I or Baldy will come in an make a mention of that.
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Solved Re: (Only Topic) Forumotion Down

Post by Tanooma on February 7th 2017, 4:22 pm

Just to say at last all has settled and Baldy now has gained access to the forum. Smile
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Solved Re: (Only Topic) Forumotion Down

Post by Tonight on February 7th 2017, 4:46 pm

There is definitely something still wrong, for example I can access Forumotion forums with my PC, but not with my phone. Gives error (WEBSITE's server DNS address could not be found).
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Solved Re: (Only Topic) Forumotion Down

Post by APE on February 7th 2017, 4:47 pm

Thank you for letting me know Smile



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Solved Re: (Only Topic) Forumotion Down

Post by Luffy on February 7th 2017, 5:00 pm

This is a general problem as some members can't get access to some members.. Sad





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Solved Re: (Only Topic) Forumotion Down

Post by APE on February 7th 2017, 5:03 pm

Luffy wrote:This is a general problem as some members can't get access to some members.. Sad

Not sure there is no report of any other work going on what forums are having a problem ?
have you made a report about them ?



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Solved Re: (Only Topic) Forumotion Down

Post by Tonight on February 7th 2017, 5:20 pm

Checked the issue with bunch of proxies, here are the results:

Countries that have (some) problems with connection:
Estonia, Latvia, France, Ukraine, Russia, Sweden, Spain, Germany, Poland, Turkey

Countries that are OK:
United States, United Kingdom, Netherlands, Canada
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Solved Re: (Only Topic) Forumotion Down

Post by Fish1969 on February 7th 2017, 5:32 pm

In fact, I had just received two emails, that 2 members from germany here are not able to log-in.
The complete adress is not found - while other members are able to log in..
adress: http://www.der-lustige-modellbauer.com/


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Solved Re: (Only Topic) Forumotion Down

Post by SLGray on February 7th 2017, 5:56 pm

It sounds like the issue on their side. If it was on our side, it would be affecting all the members of a forum, not just certain countries.


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Solved Re: (Only Topic) Forumotion Down

Post by APE on February 7th 2017, 5:58 pm

Clear your browsers and try again



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Solved Re: (Only Topic) Forumotion Down

Post by APE on February 7th 2017, 5:59 pm

I am going to make a fresh report on this matter Smile



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Solved Re: (Only Topic) Forumotion Down

Post by Luffy on February 7th 2017, 6:12 pm

SLGray wrote:It sounds like the issue on their side. If it was on our side, it would be affecting all the members of a forum, not just certain countries.
It also happens on English forums and on Greek ones. It's only on certain members.. I can't really understand why and how..





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Solved Re: (Only Topic) Forumotion Down

Post by SLGray on February 7th 2017, 6:28 pm

What I mean is that certain countries are not able to access one forum. I am not talking about certain languages.


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