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Newsletter issue

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In progress Newsletter issue

Post by Gamingbankroll on March 1st 2017, 10:48 am

Hy,

Already it occurred several times that much time has passed while the user received the newsletter.But for a while it did not receive a newsletter for users! This is a big problem for me!

Forum: http://gamingbankroll1.forumotion.com/

What can be done? You can solve this problem quickly?


Thanks in advance!
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In progress Re: Newsletter issue

Post by brandon_g on March 1st 2017, 2:41 pm

Hello,

It can take up to 24 hours for our system to deliver your newsletter to all your users. This is especially true if your forum has alot of members.

-Brandon


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In progress Re: Newsletter issue

Post by Gamingbankroll on March 1st 2017, 2:48 pm

The most recent newsletter sent out roughly another week!But it has not received the newsletter to anyone!
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In progress Re: Newsletter issue

Post by Shek Crowley on March 1st 2017, 3:06 pm

Hello.

The problem can to be because of provider of service (hotmail for example) that include your emails in "list black" of the service. Why? If you use the newsletter of form abusive, the provider considered your email as spam, and listed the sender as "robot". The system of security locked your resource of newsletter, case this occur.

This means that the provider reports the sender! Crying or Very sad

See you.
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In progress Re: Newsletter issue

Post by Gamingbankroll on March 1st 2017, 3:17 pm

I've never had a problem with this newsletter! Now in February ol only problem! No list of blacklisted!However, a big problem for me now!
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In progress Re: Newsletter issue

Post by Shek Crowley on March 1st 2017, 3:23 pm

Hm... Ok, but, you verify if yours members no marked the function in preferences in profile, to no receive newsletter? You can verify with your members if, the mails no is in "junk electronic" in list of spam-bots of provider of email?
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In progress Re: Newsletter issue

Post by Gamingbankroll on March 1st 2017, 3:30 pm

Every opportunity has been brought down! This technical problem !Only question is when and how it will be good again all!
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In progress Re: Newsletter issue

Post by brandon_g on March 1st 2017, 7:20 pm

Are you sure your member have chosed to recieve newsletter? If they have selected not to in their profile they will not recieve it.

Does the newsletter show up in the archives in the admin panel? Did you recieve any sort of error message when you sent it out?

Finally, did your members check their spam/junk folders to ensure the email didnt end up in there?

-Brandon


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In progress Re: Newsletter issue

Post by Gamingbankroll on March 1st 2017, 8:21 pm

Does the newsletter show up in the archives in the admin panel? -> NO The last three four newsletters none of them appears in the archives!

deliberately doing a standard user account and still have not received the newsletter of them!So far, there was no such problem! In February, it's just been a problem!
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In progress Re: Newsletter issue

Post by brandon_g on March 1st 2017, 8:29 pm

When you sent these newsletters, you did not recieve any sort of error message when trying to send them?


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In progress Re: Newsletter issue

Post by Gamingbankroll on March 1st 2017, 8:47 pm

Nothing! Confirm that the letter is sent successfully!
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In progress Re: Newsletter issue

Post by APE on March 1st 2017, 9:41 pm

ok i have just sent a news letter to my self on my forum and it was sent ok

Have you sent a test news letter before sending it and did you get the test news letter before you sent it for real ?



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In progress Re: Newsletter issue

Post by Gamingbankroll on March 1st 2017, 10:11 pm

So far, in any case, the newsletter came in a few days. In February, however, it had a problem and had not received the newsletter!It says the system is that the letter has been sent successfully! But no one gets!
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In progress Re: Newsletter issue

Post by SLGray on March 2nd 2017, 4:52 am

Were these newsletters set for a certain time to be sent?


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In progress Re: Newsletter issue

Post by Gamingbankroll on March 2nd 2017, 7:18 am

No! I have not set a timer for sending!
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In progress Re: Newsletter issue

Post by Gamingbankroll on March 3rd 2017, 10:50 am

Today I sent newsletters! Now we arrive much time!When did you arrive! Indeed, the archives is not in the mail yet!

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In progress Re: Newsletter issue

Post by Gamingbankroll on March 6th 2017, 7:33 am

Three days ago I sent the newsletter! Nothing came out to the players! And the archives do not know it!So there is a problem! For it ought to have arrived in that time!
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In progress Re: Newsletter issue

Post by Legionheart on March 6th 2017, 3:20 pm

I got the same issue on my personal forum about 1 week ago. Try to resend it again, and let us know if it sends and members get it. A good way to check this is to make an alternate account on your forum and then see if the newsletter was sent to the email provided on that alternate account.
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In progress Re: Newsletter issue

Post by APE on March 6th 2017, 11:26 pm

Hello i will make a report about this now for your and have some one look in to this for you.

APE



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In progress Re: Newsletter issue

Post by Gamingbankroll on March 8th 2017, 2:23 pm

still not received a newsletter to anyone! Archives do not know it! Sad
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In progress Re: Newsletter issue

Post by APE on March 8th 2017, 2:29 pm

Thank you for letting us know I have made a report about this and it's marked as pending so it will be looked at soon as it can be.



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In progress Re: Newsletter issue

Post by SLGray on March 8th 2017, 8:53 pm

Do you mean that it is not appearing in the archives? It will not show if it was received or not. The archives just shows when it was sent.


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In progress Re: Newsletter issue

Post by APE on March 8th 2017, 11:49 pm

@SLGray I thnk it could be something to do with our end as i sent a news letter out last night and it says it was sent and the test post got to me on but the one i sent out to all staff has not come in no ones Email's and its now been 24hrs and it should show in the sent / archives when the news letter has been sent by the servers but it's not showing at all.

This tells me that there must be something wrong our end. I have made a tech report but it's still pending.



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In progress Re: Newsletter issue

Post by APE on March 9th 2017, 7:04 pm

Hello,

Thank you for your patience on this matter.

I have word back that the news letter system is not working right and there is a big backlog of news letters still stuck in our servers and for that reson the news letter system is running really slow right now.

All your news letters have been sent online but as it is running really slow right now and had 10000's of news letters still backed up it will take longer then we would have liked to get them out.

My advice right now is to hold out on sending news letters right now until we can get the older ones sent out.

Tech rundown.
We have 2 ways to fix this.

1, let all news letters find the way out to you all and hope the traffic slows down so the servers run a little faster.

2, We can clear the servers and remove all the backed up news letters and then start from fresh.

The advice gave to me is they will leave this and let the news letters come out when they are ready.
That also say that they will work on some other ways to make this faster but we don't have a date or even how this will work right now.

We thank you for your understanding and we are sorry it's running so slow.

Kind regards

APE and the team.



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In progress Re: Newsletter issue

Post by Gamingbankroll on March 12th 2017, 7:27 am

How do I delete the archives?
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In progress Re: Newsletter issue

Post by SLGray on March 12th 2017, 6:45 pm

We can not delete the archives.


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In progress Re: Newsletter issue

Post by APE on March 12th 2017, 8:32 pm

@Gamingbankroll wrote:How do I delete the archives?

you can not delete the archives but they will delete them self once every 6 months to make sure we save space on the servers.



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In progress Re: Newsletter issue

Post by Gamingbankroll on March 14th 2017, 6:45 am

And when can we expect that again I can properly send newsletters?
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In progress Re: Newsletter issue

Post by APE on March 14th 2017, 10:22 pm

We are not sure right now we are still working on this matter and we have no more news sorry



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