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Google Not Indexing Forum because of Mobile App.

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In progress Google Not Indexing Forum because of Mobile App.

Post by Benny26 on Wed Mar 01, 2017 2:24 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Other
Who the problem concerns : All members
When the problem appeared : About 1 Week ago
Forum link : http://www.sorrcommunity.com

Description of problem

Hi there,

A member on our forum recently noticed our forum had disappeared from Google searches. After going deeper into the problem and signing up to Google's "web-master" thingy, I've found that it "violates their terms of service" due to the Mobile app redirecting to other places they claim. After i sent a reconsideration request they have rejected it saying the problem is still going on. I can't find the problem myself. I don't believe (or i'm not aware) i can do anything about this myself, it's on Forumotion's side. Here's a copy of the email i got back if it helps:

Email:
To: Webmaster of http://www.sorrcommunity.com/,

Google has reviewed your site in response to your reconsideration request. Based on this review, Google believes that your site still violates Google Webmaster Guidelines. To resolve all manual actions, review your site again, correct the necessary items, and file another reconsideration request.

A note from your reviewer:

View your website on a mobile phone to see that mobile users visiting your site are redirected to another page or are shown different content than your desktop users. If you do not own a mobile phone, use the mobile emulator tool in Chrome (http://developer.chrome.com/devtools/docs/device-mode) and select a mobile device such as Google Nexus 5 or Apple iPhone 5. Here is an example which illustrates the issue: (http://www.sorrcommunity.com/search?search_id=activetopics)

Thanks.
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Benny26
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In progress Re: Google Not Indexing Forum because of Mobile App.

Post by SLGray on Thu Mar 02, 2017 3:48 am

Do you have a code that redirects mobile users to use the desktop version?

If yes, it is this what is causing the issue.

To all founders: do not use the desktop version redirect code if you do not want this violation of Google Terms of Service.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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SLGray
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In progress Re: Google Not Indexing Forum because of Mobile App.

Post by The Godfather on Thu Mar 02, 2017 10:00 am

Hi,

I checked your forum on Google Search Console to get more details. I requested a new review and ask them to provide more details if possible...
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In progress Re: Google Not Indexing Forum because of Mobile App.

Post by Benny26 on Thu Mar 02, 2017 11:03 am

@SLGray wrote:Do you have a code that redirects mobile users to use the desktop version?

If yes, it is this what is causing the issue.


I haven't changed anything ever as far as i can remember. I wasn't aware i had ability to control the code like that in the first place. I did load the site on my mobile after Google made me aware of this and the site loaded into the mobile app fine so i would rule that out.

@The Godfather wrote:Hi,

I checked your forum on Google Search Console to get more details. I requested a new review and ask them to provide more details if possible...

Hi, yes thank you. I received a copy of the email of the request.
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