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Login problem

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Solved Login problem

Post by Prof Pat Pending on March 11th 2017, 11:17 am

Hi

One of my members seems to be having an issue logging into my forum http://freeman-cruisers.forumotion.co.uk/

His username is Jim Wills

I've reset his password and tested it, all appears good to me, but he still can't log in.
He doesn't seem to be getting any error messages after hi log in attempt fails, so I'm a bit stumped.

Any ideas

Kind regards

Pat


Last edited by Prof Pat Pending on March 12th 2017, 7:09 am; edited 1 time in total

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Solved Re: Login problem

Post by brandon_g on March 11th 2017, 3:09 pm

Hello,

May you please tell us what the error message the user gets is?

-Brandon


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Solved Re: Login problem

Post by Prof Pat Pending on March 11th 2017, 6:40 pm

Hi

As mentioned above, he tells me he's not getting an error message.

He's tried two different devices with different browsers and sent his username and password back to me


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Solved Re: Login problem

Post by Zed is Not Dead on March 11th 2017, 6:56 pm

tell him to reset his cache possibly
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Solved Re: Login problem

Post by SLGray on March 11th 2017, 7:42 pm

So no error message, but the member is not logged in?


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Solved Re: Login problem

Post by Prof Pat Pending on March 11th 2017, 7:49 pm

Seems to be.

No error message, just does not work for me! Tried again this morning on my iPad, still does not work! At bottom of page PERMISSIONS: Cannot Post Cannot Reply wrote:

I would have suggested clearing the cache as mentioned above, but iPads are pretty good at that and he's tried on two devices


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Solved Re: Login problem

Post by SLGray on March 11th 2017, 7:52 pm

Has this member tried on a PC?


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Solved Re: Login problem

Post by Prof Pat Pending on March 11th 2017, 7:55 pm

I believe so, but I'll double check

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Solved Re: Login problem

Post by SLGray on March 11th 2017, 7:57 pm

Also which browser is this member using?


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Solved Re: Login problem

Post by Prof Pat Pending on March 11th 2017, 8:03 pm

I'd guess safari on the iPad, but again I'll check Smile

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Solved Re: Login problem

Post by Prof Pat Pending on March 11th 2017, 8:49 pm

No PC just Apple/Safari

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Solved Re: Login problem

Post by Dr Jay on March 11th 2017, 9:04 pm

Do you have Delete Forum Cookies active? If so, tell him to hit that link at the bottom right of the forum index, and then try logging in again. There may be user violations on the server that require his login cookie to be reset. Edit: He should be viewing the forum in Desktop mode, not mobile mode for this to work.

If this does not serve to work, then perhaps checking Safari Preferences to ensure third party cookies can be saved. If all else fails, tell him to reset Safari Preferences, using the Reset button. If he does not want to reset Safari, then tell him to clear website data: https://support.apple.com/en-us/HT201265

Let us know of outcome. Smile
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Solved Re: Login problem

Post by Prof Pat Pending on March 12th 2017, 7:05 am

Deleting forum cookies didn't help, but clearing the history did Smile

Thanks for your help

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Solved Re: Login problem

Post by brandon_g on March 12th 2017, 2:32 pm

Topic solved and archived ~ brandon_g
Please read our forum rules: ESF General Rules


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