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Can't add new administrators

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Solved Can't add new administrators

Post by JennBags on March 14th 2017, 10:45 pm

As title, I have tried changing the user permissions and also adding them to the "Admin Group" but it just reverts back when I click "add". Am I just being stupid?


Www.thelockinn.forumotion.co.uk and I'm accessing it on a tablet but in classic view.


Last edited by JennBags on March 15th 2017, 4:49 pm; edited 1 time in total

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Solved Re: Can't add new administrators

Post by Draxion on March 14th 2017, 10:54 pm

Hi there,

The only time when I can think of it doing that is when you have misspelled the username you are trying to add or the user doesn't exist.


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Solved Re: Can't add new administrators

Post by SLGray on March 14th 2017, 10:59 pm

Are you doing this in the administration panel?


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Solved Re: Can't add new administrators

Post by JennBags on March 14th 2017, 11:21 pm

I'm picking the username from the list, so no misspelling and they definitely exist!

Yes I'm doing it via the administration panel.

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Solved Re: Can't add new administrators

Post by APE on March 14th 2017, 11:26 pm

Don't copy and paste the names as this can sometimes put a space at the start or end of the name type it as it is on the forum.



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Solved Re: Can't add new administrators

Post by JennBags on March 14th 2017, 11:34 pm

I am definitely not misspelling the names, or putting a space anywhere. I put the name in, click "add member" and it takes me back to the home admin page with no warning or error messages.

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Solved Re: Can't add new administrators

Post by JennBags on March 14th 2017, 11:36 pm

Also, if I go to the user, and modify their permissions so they are an Administrator, and save, it again takes me back to the home admin page and doesn't save it. One of the members was an admin, and I don't remember taking them off, so it's almost as though the number of admins is being limited.

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Solved Re: Can't add new administrators

Post by APE on March 14th 2017, 11:42 pm

Are you the founder of the forum and are you in the founders account when making this change ?

I have just tested this setting on my forum and test site and Don't see a problem.



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Solved Re: Can't add new administrators

Post by JennBags on March 14th 2017, 11:47 pm

Yes I'm the founder and yes I'm logged in as myself. Maybe it's my tablet, I'll try on the pc tomorrow.

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Solved Re: Can't add new administrators

Post by APE on March 14th 2017, 11:48 pm

Yes it could be down to the browser or mobile setting that is used on tablets.



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Solved Re: Can't add new administrators

Post by SLGray on March 15th 2017, 1:38 am

It could be that the tablet is having an issue keeping your session up to date. If you are in the AP for a long time and not clicking any links or buttons, your session will expire. When you try to do something, it will load the AP homepage.


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Solved Re: Can't add new administrators

Post by JennBags on March 15th 2017, 10:12 am

Update: It was something with my tablet, I've no idea what, but it seems fine on the desktop.

Thanks all for your suggestions Smile

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Solved Re: Can't add new administrators

Post by brandon_g on March 15th 2017, 4:47 pm

May we conside solved now?

-Brandon


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Solved Re: Can't add new administrators

Post by JennBags on March 15th 2017, 4:49 pm

Yes, thanks. I did press "Mark Solved" earlier, and it seemed to accept that, but I can see it's not done it. Strange.

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Solved Re: Can't add new administrators

Post by brandon_g on March 15th 2017, 4:55 pm

All well, it is marked solved now. Thanks for replying.

Have a great day. Wink

Topic solved and archived ~ brandon_g
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