The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

New member e-mail address coming up as invalid

View previous topic View next topic Go down

Solved New member e-mail address coming up as invalid

Post by David V. on April 18th 2017, 9:54 pm

Good afternoon,

A new member has contacted me because he cannot register to my forum. Every time he tries, his e-mail address comes back as not being valid. I have tried to circumvent the problem by creating an account with one of my own e-mail addresses, and then switching it over to his e-mail. I got an "invalid e-mail" message when I tried switching the e-mail addresses in the forum control panel.

I know his e-mail is valid because I have contacted him numerous times through it. I think the problem may in part arise from his e-mail address being from a company server (E.g: thisisanexample@forumsareawesome.com) instead of the traditional e-mail carriers such as Hotmail or Yahoo.

Any help is greatly appreciated

Sincerely,

David V.


Last edited by David V. on April 20th 2017, 9:44 pm; edited 1 time in total

David V.
New Member

Posts : 6
Reputation : 1
Language : English

http://www.healeyreplicas.forumakers.com

Back to top Go down

Solved Re: New member e-mail address coming up as invalid

Post by brandon_g on April 19th 2017, 2:58 pm

Hello,

Yes it being on a company server is most likely the cause of the issue. Our system has certain safeguards in place to prevent spam and other stuff like it. I believe, as result of this nessecary system, alot company like email addresses wont work on our system (especially if the first part is one word i.e help or admin or something like that). Try asking your member if there is any other non company email address he could use for the account.

-Brandon


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5736
Reputation : 526
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Solved Re: New member e-mail address coming up as invalid

Post by David V. on April 20th 2017, 7:12 pm

Thank you for the response. I have contacted the member in question to see if he has another e-mail address. However, I would really appreciate having a workaround, as I may encounter this problem again in the future. I run a forum for owners/enthusiasts of a classic car brand, and the age demographic for our average member is relatively high. As such, and from my observations, people signing up with professional e-mail addresses is not uncommon. Is there a way to add specific e-mail addresses to an "allowed" list for the spam filter?

David V.
New Member

Posts : 6
Reputation : 1
Language : English

http://www.healeyreplicas.forumakers.com

Back to top Go down

Solved Re: New member e-mail address coming up as invalid

Post by brandon_g on April 20th 2017, 7:35 pm

Unfortunatelly no, the spam filter is set up serverside and only head office has any control over it.

-Brandon


Remember to mark your topic when a solution is found.
avatar
brandon_g
Support Moderator
Support Moderator

Male Posts : 5736
Reputation : 526
Language : English
Location : USA

http://broadcastingduo.forumotion.com/

Back to top Go down

Solved Re: New member e-mail address coming up as invalid

Post by APE on April 21st 2017, 8:14 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules



avatar
APE
Manager
Manager

Male Posts : 10129
Reputation : 945
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum