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no Chatbox

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In progress no Chatbox

Post by norabatty49 on April 22nd 2017, 4:46 pm

We had a chatbox on our forum and it was working great, now it is showing blank. Is it no longer available

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In progress Re: no Chatbox

Post by Draxion on April 22nd 2017, 4:57 pm

Hi there,

Can you provide your forum's URL? Thanks.
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In progress Re: no Chatbox

Post by norabatty49 on April 22nd 2017, 4:59 pm


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In progress Re: no Chatbox

Post by SLGray on April 22nd 2017, 8:32 pm

Try this: deactivate it and then activate it again.


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In progress Re: no Chatbox

Post by APE on April 22nd 2017, 11:44 pm

Also clear your browsers and try again.



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In progress Re: no Chatbox

Post by norabatty49 on April 23rd 2017, 12:43 am

tried that, still no different

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In progress Re: no Chatbox

Post by APE on April 23rd 2017, 1:58 am

Can you Please make a test account and PM me with the info
making sure you have admin rights' to that account so i can look at settings

Thank you.

APE



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In progress Re: no Chatbox

Post by APE on April 23rd 2017, 6:04 pm

Hello i have just logged in as admin on your forum and i have no problem seeing the chatbox on the top of your forum.

can i ask what browser your are using ?
have you tested it on other browsers ?
have updated your browsers ?

as you can see i have no problem seeing your chatbox




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In progress Re: no Chatbox

Post by norabatty49 on April 23rd 2017, 6:06 pm

I have always used Google Chrome, will try another browser. I update regularly


Last edited by norabatty49 on April 23rd 2017, 6:08 pm; edited 1 time in total

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In progress Re: no Chatbox

Post by norabatty49 on April 23rd 2017, 6:08 pm

I have also tried it on Firefox and still can't see it

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In progress Re: no Chatbox

Post by APE on April 23rd 2017, 6:39 pm

Hmm I think it could be something wrong with your computer then as I have no problem seeing it.

you could try one more thing but i can't see it being this.

Try and turn off any codes you have in the JavaScript and in your templates and you know the page you have on your Home page try removing that and see if you can see it then.
make sure your flash player is up to date as well.



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Post by norabatty49 on April 23rd 2017, 7:03 pm

ok will try that, none of our members can see the chat box either

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Post by APE on April 23rd 2017, 7:39 pm

That is really strange as you could see by my screen shot i could see it fine and i logged in on it Think



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In progress Re: no Chatbox

Post by norabatty49 on April 23rd 2017, 7:42 pm

Very strange. It hasn't worked for months, but I have been so busy. I even tried on my hubby's laptop and still can't see it

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Post by SLGray on April 23rd 2017, 10:07 pm

Could you post a screenshot of what you see?


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In progress Re: no Chatbox

Post by norabatty49 on April 23rd 2017, 10:37 pm

this all I and the members see -

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Post by SLGray on April 23rd 2017, 10:38 pm

Does this happen on all devices?


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Post by norabatty49 on April 23rd 2017, 10:39 pm

I only use my desktop or laptop

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Post by SLGray on April 23rd 2017, 10:41 pm

Could you send me the test account by PM?


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Post by SLGray on April 23rd 2017, 10:47 pm

After logging in with the test account, I also did not encounter any issue with the chatbox.


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In progress Re: no Chatbox

Post by norabatty49 on April 23rd 2017, 10:54 pm

Thank you for your help, I guess I had better just delete the chatbox as none of the members can see it. It was working fine

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Post by SLGray on April 23rd 2017, 10:59 pm

Are your members from around the whole world or a certain part?


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Post by norabatty49 on April 23rd 2017, 11:01 pm

Ok, have done a post to ask them, but some of them won't be on until later. I will check it again tomorrow

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Post by norabatty49 on April 23rd 2017, 11:01 pm

The members come from all over

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Post by SLGray on April 23rd 2017, 11:03 pm

Also are they using the same Internet provider?


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Post by norabatty49 on April 23rd 2017, 11:04 pm

All different as far as I can gather, a few of us are in the UK, and some are in the USA

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In progress Re: no Chatbox

Post by SarkZKalie on April 24th 2017, 7:20 am

Give it a try
Code:
Admin Control Panel -> General -> Forum -> Config. -> Misc -> Resynchronize your forum : Check to resynchronize then Save
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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 9:28 am

nope, still the same

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In progress Re: no Chatbox

Post by SarkZKalie on April 24th 2017, 9:39 am

It may an unexpected error from our system. So your chatbox and some feature can't display good as it should be.
@SLGray @APE I've seen some white page with a black text : "Your request are timed out." for 4~5 days.
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In progress Re: no Chatbox

Post by APE on April 24th 2017, 2:25 pm

@SarkZKalie sorry that was a glitch in the system it should now be ok now if it is not please open a new thread so we can look at some more.

This is not the right place to report this matter.

Thank you.



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